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Vodafone data charges - most expensive 3 charlton games I have had updates on -rip off

jdsd42
jdsd42 Posts: 1,506
edited September 2012 in General Charlton
Whilst in USA - I logged in for updates on the games against leicester hull and forest - just updates came in at £200 data charges - i got a warning informing that it would cost £3 mb and a link to control cost that when I tried would not log in - so kept in very brief .

Any way called Vodafone - been with them 12 years and never missed a payment - asked if they could help out on the charges - total blank and as rude as F@@k basically said you used it you pay it - even offered to send me an itemised bill for £1. 50 -

My argument was how do you know how much data your downloading - he told me to log on and check -

Spoke with a mate of mine who also done the same 2 years ago and they gave him 50% off -

Any one else experienced this with voadafone - Also how rude and unhelpful there overseas help desk are

Comments

  • Southendaddick
    Southendaddick Posts: 5,353
    To be fair mate it's your own fault I have learnt to my own cost always turn data roaming off before you go away

    However totally agree on the vodafone rant I have been with them for 16 years and wont renew next year because of various issues within the last year

    I'm sure they wont lose too much sleep over it
  • shine166
    shine166 Posts: 13,988
    I just spent 2 weeks in the states and after reading data charges just decided it was pointless even bothering to have that option turned on. TBH with so much free wifi in the US it would have been a waste of money to have took the risk. Could have got the same for a price of a bigmac
  • Sparrows Lane Lion
    Sparrows Lane Lion Posts: 2,797
    Just checked my bill, being charged £3 for half a mb, when I had a text saying 2mb would cost 58p and would be capped.

    I'm also on a World Traveller deal & they said that meant it would get taken off my allowance - it hasn't.

    A call to Vodafone tonight/tomorrow.
  • kings hill addick
    kings hill addick Posts: 5,781
    I had an issue with Vodafone but they did give me a refund.

    Do you have a smart phone, iPhone, by any chance? They will gobble up data at an alarming rate without you knowing. This is why every document and every employee recommends you turn data roaming off. If you'd asked on here I'm sure someone would have told you what was going to happen.

    Sadly you just cannot restrict what these phones do these days. Better to turn data roaming off and look for free WiFi stations.
  • Latimer
    Latimer Posts: 945
    I had an issue with Vodafone when trying to get a new phone or my daughter, I dropped a humble style email to the CEO. guy.laurence@vodafone.com his PA was on the case in no time and proved very helpful, worth a try
  • Latimer
    Latimer Posts: 945
    http://www.ceoemail.com/

    A useful website if you want to go right to the top
  • jdsd42
    jdsd42 Posts: 1,506
    Thanks emailed the CEO - given up calling th overseas customer support teams who don't give a hoot
  • Ormiston_Addick
    Ormiston_Addick Posts: 8,818
    I work in the telco industry, you have very little chance of a refund my friend!

    Basically, here is how it works, your telco buys "roaming" data wholesale at a set price from every major foreign telco, whenever you roam onto the foreign network the foreign telco bills your telco at this rate.

    Your telco then receives that bill - this is 100% true - and basically multiplies it by between 100 and 1,000 times and sends the bill to you! This is one of the telcos biggest money spinners - but they have burnt too many people and are now trying to find a different solution.

    I gave a presentation to a multi-national telco last year and their head roaming honcho showed me the mark ups they charged for data roaming - even he was embarrassed.

    The only people who have tried to help consumers are Len Glover's friends at the EU who put a cap on how much you can be charged for roaming rates. Bastards!
  • floydroadfaithfull
    floydroadfaithfull Posts: 4,778
    had lots of trouble with voda got 3 separate accounts with them.had a £500 after a trip to egypt! been there quite a few times with notrouble with bill before.the one i cant get me head round is the mins/data allowance renewal isnt the same day as your bill! this is deff done to confuse you? so you go over? deff not renewing with voda.
  • LenGlover
    LenGlover Posts: 31,719
    edited September 2012
    Ormiston Addick said:

    I work in the telco industry, you have very little chance of a refund my friend!

    Basically, here is how it works, your telco buys "roaming" data wholesale at a set price from every major foreign telco, whenever you roam onto the foreign network the foreign telco bills your telco at this rate.

    Your telco then receives that bill - this is 100% true - and basically multiplies it by between 100 and 1,000 times and sends the bill to you! This is one of the telcos biggest money spinners - but they have burnt too many people and are now trying to find a different solution.

    I gave a presentation to a multi-national telco last year and their head roaming honcho showed me the mark ups they charged for data roaming - even he was embarrassed.

    The only people who have tried to help consumers are Len Glover's friends at the EU who put a cap on how much you can be charged for roaming rates. Bastards!

    A broken clock is right twice a day :-)

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  • Gravesend_Addick
    Gravesend_Addick Posts: 7,334
    Latimer said:

    http://www.ceoemail.com/

    A useful website if you want to go right to the top

    Wow. That website could come in very handy. Thanks for that!

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