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CAFC player, trouble signing in?

CharltonSummerfield
CharltonSummerfield Posts: 37
edited October 2012 in Troubleshooting
Hi guys,
Im trying to log in to CAFC player as usual to listen to the game live, but it keeps coming up with an error page saying
'405 not allowed' can anyone help me this hasnt happened before?

Comments

  • Stu_of_Kunming
    Stu_of_Kunming Posts: 17,152
    Same, tried various browsers and other clubs websites, so the problem must be with player, rather than CAFC.
  • CharltonSummerfield
    CharltonSummerfield Posts: 37
    ah ok, i was thinking something along those lines, thanks mate
  • southamptonaddick
    southamptonaddick Posts: 4,078
    edited October 2012
    Have a look on the match thread lots, including me, having problems.

    What makes it worse is I was listening, knocked the battery off and now can't get back in.

    Bowlocks
  • Siv_in_Norfolk
    Siv_in_Norfolk Posts: 4,088
    wrote to them

    they said:

    Hi,

    Thank you for your email.

    We are in touch with the relevant team regarding this issue.

    We would keep you updated once we get the information from the team.

    Best regards
    Althia
    Customer Services
  • ianwild
    ianwild Posts: 21
    Idiots. They spam me with free trial offer, I take it, and now they can't provide the service. Grrrrrrr. When you've really only got to have a working platform for a few hours a week, it's pretty unacceptable to fail on that front!
  • EastStand
    EastStand Posts: 4,111
    EastStand said:

    Exiled_Addick said:

    Thank you for your email.

    Please accept our apologies for the issues you are currently experiencing.

    We can confirm that our technical teams are working as quickly as possible to resolve the issue.

    Best regards
    Ruth
    Customer Services

    They can be sorry all they want, its still b*llocks.
    Why can't they sort out these problems before the match starts? Does no one check the damn thing?

    (from other thread)
  • ozaddick
    ozaddick Posts: 2,872
    I cant even sign in. paid my fees , and I cannot use it. I keeps referring me to the payment options, yet they have taken money for this season. Is there any way I can recify this?
  • southamptonaddick
    southamptonaddick Posts: 4,078
    Can only try e-mailing I spose
  • Rob
    Rob Posts: 12,023
    When I was having trouble 4 weeks or so ago i emailed them and they sorted it out in about 10 minutes. I've not had any problems since.
  • Exiled_Addick
    Exiled_Addick Posts: 17,230
    edited October 2012
    ozaddick said:

    I cant even sign in. paid my fees , and I cannot use it. I keeps referring me to the payment options, yet they have taken money for this season. Is there any way I can recify this?

    It does this to me sometimes but has actually signed me in. If your name comes up in the top left, you're in.

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  • Cardinal Sin
    Cardinal Sin Posts: 5,233
    The service is woeful. Vote with your feet.
  • ozaddick
    ozaddick Posts: 2,872
    Rob said:

    When I was having trouble 4 weeks or so ago i emailed them and they sorted it out in about 10 minutes. I've not had any problems since.

    Do you have the address please Rob?
  • Rob
    Rob Posts: 12,023
    Oz. Try this customerservices@performgroup.com
  • Siv_in_Norfolk
    Siv_in_Norfolk Posts: 4,088
    Got this , re: 20th oct game. assume others got the same

    ------------------------------------------------------------------------------

    Dear Player Subscriber,

    Following the login issue with Player sites on Saturday 20th October, you will be compensated with one month free subscription to Player. The one month’s free access* will be added to your account within the next 10 days.



    Please accept our apologies for the inconvenience caused by this unforeseen incident and all investigations have been completed and the issue has been resolved.

    Best regards
    Colin
  • southamptonaddick
    southamptonaddick Posts: 4,078
    I got that e-mail as well.

    At least they are making an effort.
  • Norfolk_Addick
    Norfolk_Addick Posts: 2,289
    I might send an email every time my player cuts out during the match. If I get a free month every time it cuts out I won't be paying for about 5 years.
  • EastStand
    EastStand Posts: 4,111
    edited November 2012
    Did anyone have any luck getting a live match to work through an iPad/iPhone/iPod?
    I will miss the match due to work but am wondering if I can get a stream through player to make me feel a bit better. I've downloaded Dolphin browser from the App Store but I was wondering if anyone has first hand experience of this working.
    Cheers guys.
  • grumpyaddick
    grumpyaddick Posts: 6,598

    Try emailing Billy Smart's Circus.. they have a majority share and are responsible for the clown input.

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