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Big Announcement
Comments
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I hope it stays as it is. Don't want anyone spilling their pint on me and waking me up.MuttleyCAFC said:It is a ridiculous ban, because fans who wnat to drink cram more in before the game and at half time. Needs reviewing IMO.
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They also consulted over 900 fans via a jointly authored Matchday experience survey with CAS Trust, which we are still hoping to publishHenry Irving said:
He did. Must be ITK. : - )Brendan_O_Connell said:Didn't Henry announce this weeks ago?
Glad to see they are consulting fans via the Fans Forum.
Of course the quality v price question remains as do the inherent issues with the size and locations of the outlets, the demographic, people habits and the other options available.
Outsourcing has a lot of advantages but also potential risks when you give up an element of control.
Its also a key shift away from the policy as explained by Ben Kensell priviously but that doesn't make it a bad thing
I expect most fans are concerned about the queuing and pricing, along with quality. I was shocked to understand some benchmarking was done against the o2 - I certainly hope it isn't comparable, as anyone who's been there recently will probably agree.
Not everyone of course is signed up to one of the supporters clubs or similar, but the Trust also attends the Forum so feel free to send us your concerns if you wish, or indeed any other reps on the Fans Forum who I am sure would be glad to take it up for you.1 -
razil said:
They also consulted over 900 fans via a jointly authored Matchday experience survey with CAS Trust, which we are still hoping to publishHenry Irving said:
He did. Must be ITK. : - )Brendan_O_Connell said:Didn't Henry announce this weeks ago?
Glad to see they are consulting fans via the Fans Forum.
Of course the quality v price question remains as do the inherent issues with the size and locations of the outlets, the demographic, people habits and the other options available.
Outsourcing has a lot of advantages but also potential risks when you give up an element of control.
Its also a key shift away from the policy as explained by Ben Kensell priviously but that doesn't make it a bad thing
I expect most fans are concerned about the queuing and pricing, along with quality. I was shocked to understand some benchmarking was done against the o2 - I certainly hope it isn't comparable, as anyone who's been there recently will probably agree.
Not everyone of course is signed up to one of the supporters clubs or similar, but the Trust also attends the Forum so feel free to send us your concerns if you wish, or indeed any other reps on the Fans Forum who I am sure would be glad to take it up for you.
But did you have a poll ?
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Agree. But what do you expect for £7 an hour?magic1999 said:Hospitality staff are pretty much good people I agree with that but the kiosk staff are not the sharpest tools in the box
With the greatest of respect to them, (and I really don't mean this in a condescending way at all) but these people have that kind of job for a reason. Most of them do an honest job to the best of their ability, I think we should all be a bit more patient and understanding of this.
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Apart from the low wages which ought to be £10 an hour, ok if you're going to pay low wages have more staff then, and pay somebody extra to manage them well.Brendan_O_Connell said:
Agree. But what do you expect for £7 an hour?magic1999 said:Hospitality staff are pretty much good people I agree with that but the kiosk staff are not the sharpest tools in the box
With the greatest of respect to them, (and I really don't mean this in a condescending way at all) but these people have that kind of job for a reason. Most of them do an honest job to the best of their ability, I think we should all be a bit more patient and understanding of this.
I don't know how marginal the cost decisions have to be, but if a person on counter staff takes £350 in 90 minutes, then £15 pay for that seems OKish and might ensure better work.
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In fairness the club didn't call it a BIG announcement, the BIG was added by the poster of the thread.AFKABartram said:
No offence FF, but who the supplier of the half time burger is is not something most fans would class as a BIG announcement.Fanny Fanackapan said:You guys !
Along comes a BIG announcement that shows the Club HAS been listening & yet it gets a lukewarm response...there really is no pleasing some folk.
However, I would say it's reasonable big if it's multi-million pound income.0 -
Does depend on the size of the Burger!AFKABartram said:
No offence FF, but who the supplier of the half time burger is is not something most fans would class as a BIG announcement.Fanny Fanackapan said:You guys !
Along comes a BIG announcement that shows the Club HAS been listening & yet it gets a lukewarm response...there really is no pleasing some folk.
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It's Paulie's fault we all thought it was a BIG announcement. For a minute I thought the news was going to be the highlight of the day
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kentaddick said:
hardly, they only tweeted they were going to make an announcement 10 mins before they did it, just some one posted on here saying it was a "big announcement" and was the one creating the hype.ValleyGary said:They made a right meal of that
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What a strange comment, it's the system that is the problem.. Not the people using it.Brendan_O_Connell said:
Agree. But what do you expect for £7 an hour?magic1999 said:Hospitality staff are pretty much good people I agree with that but the kiosk staff are not the sharpest tools in the box
With the greatest of respect to them, (and I really don't mean this in a condescending way at all) but these people have that kind of job for a reason. Most of them do an honest job to the best of their ability, I think we should all be a bit more patient and understanding of this.
How comes people working on normal bars on the same money seem to do ok ?0 -
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Were the Perch filmed mid-January in puddle on the pitch by the East Stand?1
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Landlord has changed VF,just not the same anymore.Viewfinder said:Why can't we take "alcoholic beverages" to our seats, like they do in the States? And when will we start serving Tim Taylor's Landlord on handpump?
As for beverages,I particularly hate it when there's a 'selection' of them and they're - get this - 'hot' and 'cold'.Cue stampede for the buffet trolley...
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I would think they are employed for at least three hours - probably four - and clearly there are other costs of sale than wages, including capital costs and VAT.seth plum said:
Apart from the low wages which ought to be £10 an hour, ok if you're going to pay low wages have more staff then, and pay somebody extra to manage them well.Brendan_O_Connell said:
Agree. But what do you expect for £7 an hour?magic1999 said:Hospitality staff are pretty much good people I agree with that but the kiosk staff are not the sharpest tools in the box
With the greatest of respect to them, (and I really don't mean this in a condescending way at all) but these people have that kind of job for a reason. Most of them do an honest job to the best of their ability, I think we should all be a bit more patient and understanding of this.
I don't know how marginal the cost decisions have to be, but if a person on counter staff takes £350 in 90 minutes, then £15 pay for that seems OKish and might ensure better work.0 -
Not suggesting that the change of supplier is important news but the fact that the supplier IS changing should be.AFKABartram said:
No offence FF, but who the supplier of the half time burger is is not something most fans would class as a BIG announcement.Fanny Fanackapan said:You guys !
Along comes a BIG announcement that shows the Club HAS been listening & yet it gets a lukewarm response...there really is no pleasing some folk.
My understanding is that the previous supplier was contracted for at least another year & hence changing this would be difficult/expensive ( not totally sure about this so please don't quote me) although the powers that be were very keen to "upgrade"
The fact that a change is being made , to a reputable supplier ( if it's good enough for the Gooners, then....!) suggests to me that the Club has listened to the fans and is probably spending good money on improving the merchandise.
I know it's not mega news but surely anything that benefits the "Charlton experience" has to be good ?
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Looking forward to seeing what positive changes are made at the Valley.1
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As much as I agree with that Seth, that's not the way the world works. It's all about the bottom line.seth plum said:
Apart from the low wages which ought to be £10 an hour, ok if you're going to pay low wages have more staff then, and pay somebody extra to manage them well.Brendan_O_Connell said:
Agree. But what do you expect for £7 an hour?magic1999 said:Hospitality staff are pretty much good people I agree with that but the kiosk staff are not the sharpest tools in the box
With the greatest of respect to them, (and I really don't mean this in a condescending way at all) but these people have that kind of job for a reason. Most of them do an honest job to the best of their ability, I think we should all be a bit more patient and understanding of this.
I don't know how marginal the cost decisions have to be, but if a person on counter staff takes £350 in 90 minutes, then £15 pay for that seems OKish and might ensure better work.0 -
The people I know that work in normal bars earn more than £7 an hour.shine166 said:
What a strange comment, it's the system that is the problem.. Not the people using it.Brendan_O_Connell said:
Agree. But what do you expect for £7 an hour?magic1999 said:Hospitality staff are pretty much good people I agree with that but the kiosk staff are not the sharpest tools in the box
With the greatest of respect to them, (and I really don't mean this in a condescending way at all) but these people have that kind of job for a reason. Most of them do an honest job to the best of their ability, I think we should all be a bit more patient and understanding of this.
How comes people working on normal bars on the same money seem to do ok ?0 -
Also Shine, my comment comes from experience (I own 33% stake in a small chain of restaurants). I've seen it first hand why certain people are only able to get certain types of employment.shine166 said:
What a strange comment, it's the system that is the problem.. Not the people using it.Brendan_O_Connell said:
Agree. But what do you expect for £7 an hour?magic1999 said:Hospitality staff are pretty much good people I agree with that but the kiosk staff are not the sharpest tools in the box
With the greatest of respect to them, (and I really don't mean this in a condescending way at all) but these people have that kind of job for a reason. Most of them do an honest job to the best of their ability, I think we should all be a bit more patient and understanding of this.
How comes people working on normal bars on the same money seem to do ok ?1 -
paulie8290 said:
Its a Multi Million Pound Catering Partnership
http://www.cafc.co.uk/news/article/20140708-delaware-north-announcement-1725613.aspx
Great unlike CAFC who took matchday satff on at 16 this lot dont so not happy need the youngest working so ;ooks like she will be off to West Ham or Chelsea with her sister
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And what about the people you know that work in abnormal bars? :-)Brendan_O_Connell said:
The people I know that work in normal bars earn more than £7 an hour.1 -
Brendan_O_Connell said:
Also Shine, my comment comes from experience (I own 33% stake in a small chain of restaurants). I've seen it first hand why certain people are only able to get certain types of employment.shine166 said:
What a strange comment, it's the system that is the problem.. Not the people using it.Brendan_O_Connell said:
Agree. But what do you expect for £7 an hour?magic1999 said:Hospitality staff are pretty much good people I agree with that but the kiosk staff are not the sharpest tools in the box
With the greatest of respect to them, (and I really don't mean this in a condescending way at all) but these people have that kind of job for a reason. Most of them do an honest job to the best of their ability, I think we should all be a bit more patient and understanding of this.
How comes people working on normal bars on the same money seem to do ok ?
I'm not questioning your knowledge on the subject, just your wording sounded a tad harsh.
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I never admit that! ;-)thai malaysia addick said:
And what about the people you know that work in abnormal bars? :-)Brendan_O_Connell said:
The people I know that work in normal bars earn more than £7 an hour.0 -
Apologies in that case, it wasn't meant to. It wasn't supposed to be disrespectful either (I'm really not like that). I was just emphasising that these people are often given a hard time when they are doing their very best (I've seen people get a bit moody with them in the lower north).shine166 said:Brendan_O_Connell said:
Also Shine, my comment comes from experience (I own 33% stake in a small chain of restaurants). I've seen it first hand why certain people are only able to get certain types of employment.shine166 said:
What a strange comment, it's the system that is the problem.. Not the people using it.Brendan_O_Connell said:
Agree. But what do you expect for £7 an hour?magic1999 said:Hospitality staff are pretty much good people I agree with that but the kiosk staff are not the sharpest tools in the box
With the greatest of respect to them, (and I really don't mean this in a condescending way at all) but these people have that kind of job for a reason. Most of them do an honest job to the best of their ability, I think we should all be a bit more patient and understanding of this.
How comes people working on normal bars on the same money seem to do ok ?
I'm not questioning your knowledge on the subject, just your wording sounded a tad harsh.1 -
I wouldn't bury the Landlord just yet, Redskin - I had several delicious pints of the stuff at the Jolly Woodman in Beckenham recently.Redskin said:
Landlord has changed VF,just not the same anymore.Viewfinder said:Why can't we take "alcoholic beverages" to our seats, like they do in the States? And when will we start serving Tim Taylor's Landlord on handpump?
As for beverages,I particularly hate it when there's a 'selection' of them and they're - get this - 'hot' and 'cold'.Cue stampede for the buffet trolley...
Agree with you about the 'selection of hot and cold beverages' - It conjures up the image of a woman going to seed in brown velour pants, pushing a 'hostess trolley'. It makes me smile that invariably expensive 'hospitality packages' - a meal, a good seat, a 'matchday programme' - also include "tea or coffee". Wow. The teabag clinches it.
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Don't forget that it's done solely for profit and we, the fans, pay for it.Fanny Fanackapan said:
Not suggesting that the change of supplier is important news but the fact that the supplier IS changing should be.AFKABartram said:
No offence FF, but who the supplier of the half time burger is is not something most fans would class as a BIG announcement.Fanny Fanackapan said:You guys !
Along comes a BIG announcement that shows the Club HAS been listening & yet it gets a lukewarm response...there really is no pleasing some folk.
My understanding is that the previous supplier was contracted for at least another year & hence changing this would be difficult/expensive ( not totally sure about this so please don't quote me) although the powers that be were very keen to "upgrade"
The fact that a change is being made , to a reputable supplier ( if it's good enough for the Gooners, then....!) suggests to me that the Club has listened to the fans and is probably spending good money on improving the merchandise.
I know it's not mega news but surely anything that benefits the "Charlton experience" has to be good ?
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Correct - as in we are not a charity, public sector, or a social enterprise.Viewfinder said:
Don't forget that it's done solely for profit and we, the fans, pay for it.Fanny Fanackapan said:
Not suggesting that the change of supplier is important news but the fact that the supplier IS changing should be.AFKABartram said:
No offence FF, but who the supplier of the half time burger is is not something most fans would class as a BIG announcement.Fanny Fanackapan said:You guys !
Along comes a BIG announcement that shows the Club HAS been listening & yet it gets a lukewarm response...there really is no pleasing some folk.
My understanding is that the previous supplier was contracted for at least another year & hence changing this would be difficult/expensive ( not totally sure about this so please don't quote me) although the powers that be were very keen to "upgrade"
The fact that a change is being made , to a reputable supplier ( if it's good enough for the Gooners, then....!) suggests to me that the Club has listened to the fans and is probably spending good money on improving the merchandise.
I know it's not mega news but surely anything that benefits the "Charlton experience" has to be good ?
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I will be quite happy to pay a little bit more if it means i don't have to drink a lager ( fosters ) that tastes like tepid water or if i can eat something that doesn't make me want to vomit . I still don't believe any kind of training can teach the staff in the kiosks in north stand to be polite or give the correct change but i'm willing to suspend belief and give them another go.
I thinks its a great thing the RD it trying to bring the club into the 21st century - long may it continue.2 -
I thought Catering oops were in house prior to this?
Makes sense to shift to DNC, massive company who will spend the cash required to make things work. Better food, suspect they'll use things like fast pour machines for booze. And more importantly the very very average offering in the suites both on match days and during the rest of the week will improve1 -
The word "cynical" isn't in my dictionary, VF....Viewfinder said:
Don't forget that it's done solely for profit and we, the fans, pay for it.Fanny Fanackapan said:
Not suggesting that the change of supplier is important news but the fact that the supplier IS changing should be.AFKABartram said:
No offence FF, but who the supplier of the half time burger is is not something most fans would class as a BIG announcement.Fanny Fanackapan said:You guys !
Along comes a BIG announcement that shows the Club HAS been listening & yet it gets a lukewarm response...there really is no pleasing some folk.
My understanding is that the previous supplier was contracted for at least another year & hence changing this would be difficult/expensive ( not totally sure about this so please don't quote me) although the powers that be were very keen to "upgrade"
The fact that a change is being made , to a reputable supplier ( if it's good enough for the Gooners, then....!) suggests to me that the Club has listened to the fans and is probably spending good money on improving the merchandise.
I know it's not mega news but surely anything that benefits the "Charlton experience" has to be good ?
Maybe you should preach to those who DO buy the merchandise.
As I stated earlier, it doesn't apply to me.
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