CAFC Player.

Not having any problems here.

Won't log on in the iphone app, won't play videos on the safari app, but works on my laptop

I logged into CAFC player and clicked on the Dulwich highlites and just got a blank screen, tried the Jsckson interview and it would not load. My software at work 3 years plus old I expect that themew Hd format not compatable. Will be worse at home as my software and machine 5years+ old. Hate modern technology why fix it when it works.

The new PlayerHD service has been working like a dream so far, but having the same problem as some of you this afternoon. Working fine on the app, but not on the laptop.

It's nothing to do with outdated technology etc.. it simply appears to be an isolated problem this afternoon.

I've contacted Stream UK, who now run the service, and asked them to look into it as a matter of urgency. Hopefully all will be OK shortly.

Ollywozere said:

The new PlayerHD service has been working like a dream so far, but having the same problem as some of you this afternoon. Working fine on the app, but not on the laptop.

It's nothing to do with outdated technology etc.. it simply appears to be an isolated problem this afternoon.

I've contacted Stream UK, who now run the service, and asked them to look into it as a matter of urgency. Hopefully all will be OK shortly.

Working fine on the app?

There's an app?

Covered End said:

Ollywozere said:

The new PlayerHD service has been working like a dream so far, but having the same problem as some of you this afternoon. Working fine on the app, but not on the laptop.

It's nothing to do with outdated technology etc.. it simply appears to be an isolated problem this afternoon.

I've contacted Stream UK, who now run the service, and asked them to look into it as a matter of urgency. Hopefully all will be OK shortly.

It's just as well Olly comes on here to keep us informed.

Perhaps you can tell us if anyone is working on the online ticketing ?

I know it said CAFC are aware, but it didn't say they were doing anything about it.

We (communications) were totally unaware there was a problem until I read about it on here this morning. The ticketing site is run by Green 4, so we rely on them to ensure any errors are rectified. They have done so this afternoon -- http://www.cafc.co.uk/news/article/charlton-tickets-2559092.aspx

I'm told they are also looking into the problem with having to enter supporters' details for additional tickets.

Ollywozere said:

Covered End said:

Ollywozere said:

The new PlayerHD service has been working like a dream so far, but having the same problem as some of you this afternoon. Working fine on the app, but not on the laptop.

It's nothing to do with outdated technology etc.. it simply appears to be an isolated problem this afternoon.

I've contacted Stream UK, who now run the service, and asked them to look into it as a matter of urgency. Hopefully all will be OK shortly.

It's just as well Olly comes on here to keep us informed.

Perhaps you can tell us if anyone is working on the online ticketing ?

I know it said CAFC are aware, but it didn't say they were doing anything about it.

We (communications) were totally unaware there was a problem until I read about it on here this morning. The ticketing site is run by Green 4, so we rely on them to ensure any errors are rectified. They have done so this afternoon -- http://www.cafc.co.uk/news/article/charlton-tickets-2559092.aspx

I'm told they are also looking into the problem with having to enter supporters' details for additional tickets.

Thanks Olly. See ticket thread. I've just given up after an hour of trying.

Was told to log in with email address and not username and it works fine

SheedyCAFC said:

Won't log on in the iphone app, won't play videos on the safari app, but works on my laptop

Have you updated to the new app? And if you have are you signing in with your email instead of your username - that caught me out as the app ask for username but needs email.

To whoever runs the CAFC Player show, could we have a "keep me signed in" ability, or at worst, an auto prompt for the password, to save entry time? Really, what is the big security issue with someone else getting into my account?