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Ticket office staff doing their best - go easy on them, please

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Comments

  • HantsAddick
    HantsAddick Posts: 2,423
    Totally agree Len.
  • 000__Jaaaaay__000
    000__Jaaaaay__000 Posts: 2,342
    Covered End said:

    000__Jaaaaay__000 said:

    Are there tickets on sale on the day ?

    Yes, to red card holders.
    Thanks a lot! I'm not actually sure if I've signed up to that. I've got previous history purchase guessing that wouldn't be enough ?
  • Covered End
    Covered End Posts: 52,006
    edited August 2015
    seth plum said:

    Covered End said:

    mistrollingin said:

    I went down around 10.15 today.

    Of those waiting three were moaning to each other. You know the sort, the one's who start moaning as soon as we kick off on Saturday. The sort who looked like they got dressed in the dark in a charity shop and their head hadn't seen a comb for a fortnight.

    So this wasn't you Seth ? :smile:
    I arrived just before mid-day. Then left my son in the queue whilst I bogged off to Sainsbury's and the M&S money machine.
    My window of moaning opportunity was therefore reduced to about twenty minutes!
    Bugger. I was hoping it was. Such a great description. It's still making me laugh, hours later. :smile:
  • Brendan_O_Connell
    Brendan_O_Connell Posts: 8,938
    000__Jaaaaay__000 said:

    Covered End said:

    000__Jaaaaay__000 said:

    Are there tickets on sale on the day ?

    Yes, to red card holders.
    Thanks a lot! I'm not actually sure if I've signed up to that. I've got previous history purchase guessing that wouldn't be enough ?
    Should be enough.....if their new system still has your details on.
  • Covered End
    Covered End Posts: 52,006
    000__Jaaaaay__000 said:

    Covered End said:

    000__Jaaaaay__000 said:

    Are there tickets on sale on the day ?

    Yes, to red card holders.
    Thanks a lot! I'm not actually sure if I've signed up to that. I've got previous history purchase guessing that wouldn't be enough ?
    I'd say check with the ticket office, but they would probably have less idea than you :smile:

    Anyway, I'm confident, a red card holder in a queue, could get you a ticket on the day. If you gave them the money & showed them your stubs, even if the ticket office wouldn't.
  • 000__Jaaaaay__000
    000__Jaaaaay__000 Posts: 2,342
    edited August 2015
    Thanks for the help guys! Might as well chance it.
  • charliewright1
    charliewright1 Posts: 1,650
    Just got my confirmation e mail through after 5 minutes or so. Only waited 10 minutes or so, served by a very pleasant (but very tired, bless her) young lady!
    Hopefully print them off soon and "scan" the tickets to get in the turnstile, saves all that bloody queuing lark! (I hope!!)
    Worked well for the West Ham game anyway.

    COYR............. :smiley:
  • LargeAddick
    LargeAddick Posts: 32,561
    Well. Even after ringing on Wednesday they had not reprinted my ticket as they said they would and had reprinted my Dad's ticket, in his old seat, instead of my nephew's. All sorted now though. Lady that served me was very pleasant and we had a nice chat. Someone at the top has to apologise though. Glad I sorted it today as it could be chaos tomorrow. They can now also reissue cards again.
  • letthegoodtimesroll
    letthegoodtimesroll Posts: 10,619
    .
    LargeAddick said:

    Lady that served me was very pleasant and we had a nice chat. .

    No wonder it takes ages to get through to them...
  • Covered End
    Covered End Posts: 52,006
    edited August 2015
    LargeAddick said:

    Well. Even after ringing on Wednesday they had not reprinted my ticket as they said they would and had reprinted my Dad's ticket, in his old seat, instead of my nephew's. All sorted now though. Lady that served me was very pleasant and we had a nice chat. Someone at the top has to apologise though. Glad I sorted it today as it could be chaos tomorrow. They can now also reissue cards again.

    Were there anyone queueing ?
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  • LargeAddick
    LargeAddick Posts: 32,561
    In front of me when I arrived about five queuing. When I left no queue and windows free.
  • CharltonByBlood
    CharltonByBlood Posts: 1,900
    Is the call centre open till 8 today? Need to book a additional ticket but the game isn't online and I live a good hour away.. Don't fancy queuing up tomorrow in all the chaos either
  • Hartleypete
    Hartleypete Posts: 4,699
    A statement from Meire is called for.

    Her silence has been deafening.

    If she is really CEO then the buck stops with her.

    More chance of my season ticket turning up.
  • Addickted
    Addickted Posts: 19,456
    edited August 2015
    mistrollingin said:

    Two widows were open and a third opened soon after.

    Think I prefer a voucher for £5 off any purchase at the Club shop to be honest.

  • Athletico Charlton
    Athletico Charlton Posts: 14,274
    I would have thought Miere could at least come out and give an apology equal to her last one to appease matters.

    “Of course I can understand their frustration and they have every right to be [frustrated],” she said. “But I hope they understand the owner wants the best for Charlton. He does it his way and they need to accept that.
  • Kap10
    Kap10 Posts: 15,567
    Valiantphil said:

    No club should offer a pay-to-call number for buying tickets, and then charge you a booking fee on top.

    Have not read all the thread so may have missed a response, but Charlton d not use a premium rate number, therefore a booking fee to cover postage, envelope and manpower at £2 is not unreasonable.
  • Kap10
    Kap10 Posts: 15,567
    CharltonPete said:

    Does anyone know how many season ticket holders this affects?
    Can see this being a bit of a nightmare on Saturday if it is several hundred or is it over a thousand?

    Given that the reason for failed delivery is Royal Mail then the club would not know. I do not doubt that this is a RM generated issue having worked in the Direct Mail business.

    Whether the clubs plan B has been good enough is another matter.
  • Dansk_Red
    Dansk_Red Posts: 5,727
    The ticket office manager has stated that 1500 tickets are affected.
  • Hex
    Hex Posts: 1,888
    Kap10 said:

    CharltonPete said:

    Does anyone know how many season ticket holders this affects?
    Can see this being a bit of a nightmare on Saturday if it is several hundred or is it over a thousand?

    Given that the reason for failed delivery is Royal Mail then the club would not know. I do not doubt that this is a RM generated issue having worked in the Direct Mail business.
    Given that a significant number of tickets that WERE delivered were incorrect it would be far more than a RM problem.
  • cabbles
    cabbles Posts: 15,255
    se9addick said:

    cabbles said:

    ValleyGary said:

    I can only decide on how i feel about the ladies working the ticket office once ive seen what they look like.

    Saturdays at the Valley are nothing to do with you VG as you're too busy 'coaching kids' and shooting anyone who comes near your disabled mother. Stay out of it
    I need to go back and re-read that thread, the maddest thing I've ever seen on here.

    Has that fella been back since ?
    Just seen this se9, sorry for late reply. Yes, a great couple of posts in the pre-match preview vs QPR
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  • CharltonByBlood
    CharltonByBlood Posts: 1,900
    Been on hold for 15mins.. I need to book a extra ticket for my grandson today And I'm not to sure what to do..
  • aliwibble
    aliwibble Posts: 26,291
    Are you in the same stand as Len Glover? You could pretend your grandson is his daughter :-)
  • falconwood_1
    falconwood_1 Posts: 7,368
    Dansk_Red said:

    The ticket office manager has stated that 1500 tickets are affected.

    My brother has just collected my 3 STs and he was told 2,000....

    Poor effort sofa.
  • Latimer
    Latimer Posts: 942
    Painless thankfully mine had been reprinted. No queue at the North stand T/O. 10 in the west stand queue.

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