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Ticket sales (38,227 Addicks Going to Wembley)
Comments
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I think there’s a whole lot of user error going on.2
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Have to say getting tickets for both the semi and the final has been an absolute doddle.5
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Not helpful.Solidgone said:I think there’s a whole lot of user error going on.2 -
Exactly this the phone line number given was for people who were having issues with a purchase not much good if no one bloody answers it though, should have had at least a skeleton crew just for emergencies.Baldybonce said:I wonder how many fans we are missing out on who can't or won't order online and could'nt get through on the phone.
Why not have the ticket office open for the week and try and shift as many as possible to local people.
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It's not clear what you are saying.smurfd said:
Yes and that is the problem this is at least 2 years running it has happened last year I was told that the seat I have sat in for nearly 10 years as a season ticket holder belonged to someone else,se9addick said:
I’m sure all season tickets have a unique name/FAN ID associated with them. Do you have the actual season tickets? That will say the name and FAN ID on the front.smurfd said:I want 5 seats together but my Brother and my season ticket still has issues.
I have paid for them both but only got one receipt, so I only seem to have one fan ID that means if I try to purchase online I can only get 4, I have tried in vain to ring the number for S/T/ticket issues but the queue is full and they are not taking any more calls, so unless I can get through later I will have to wait until Monday when I expect the seats we want will have gone, we could not get all our allowed tickets for the play off home game because of the same issue.
a 1 hour phone call supervisor got it sorted or so we thought, used them all this season when we went to get tickets for the home leg could only use one s/t for purchase so could only get 4 and use my loyalty points for the other one.
Now it is the same issue I have purchased 2 S/T paid for both gave all our details but only got one receipt sent to me I have 420 loyalty points so thought maybe get 4 seats on my S/T and 1 on my loyalty points but not allowing that way either.
My son has just checked on my CAFC profile under family and friends, we can see both S/T there for next season and this years,
but for some reason my Brother whose name is Brian is called Bryan the mind boggles even if I email it won't get read until Monday they take 48 hrs to reply by then all gone most the seat left now are wheel chair users only There is no one to contact absolute balls up. Not even sure if this is the Manchester based booking agency that handled the play off legs as they were pretty on the ball with operators.
But are you are suggesting a S/T holder is entitled to purchase 4 for the 18/19 S/T and then another 4 for the 19/20 S/T ?
If that's what you are saying, then I think you're wrong & am only entitled to 4.
(you're probably not saying that).0 -
No but only the most expensive will be left and mostly singles when a lot of the people going have probably never been to a CAFC match in their life and S/T V/G members with purchasing problems will not be able to go with their family, if all that is left on Monday is the top tier might as well watch it in a pub.Chris_from_Sidcup said:
Why is tomorrow too late?Jon_CAFC_ said:
There’s plenty, those who’s valley gold hasn’t linked and having to wait until tomorrow to sort which is too late, others who’s records are incorrect, others who cannot log on.Baldybonce said:I wonder how many fans we are missing out on who can't or won't order online and could'nt get through on the phone.
Why not have the ticket office open for the week and try and shift as many as possible to local people.
to be honest, I’m really surprised at the lack of help fellow fans are giving one and other. The majority of posts seem to be about how many tickets they’ve brought for their mates for a day out and no other interest or connection to the club.
You seriously think we're gonna shift all 37k tickets by tonight?
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I don’t think the view from top tier is as far/steep/bad as people fear.
Not as high as St James park.
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What does it mean on the site when it says those who have already purchased can purchase another two?
- Monday, May 20th at 9am: Any members on the database, as of May 17th, can purchase a maximum of six tickets. Those who will have already purchased will be able to purchase an additional two tickets
Purchased what? Tickets for Wembley or purchased any tickets throughout the season? Ideally I want seven sat together. Can you link accounts like you were able with the semi finals?0 -
The opposite of what you say is true.smurfd said:
No but only the most expensive will be left and mostly singles when a lot of the people going have probably never been to a CAFC match in their life and S/T V/G members with purchasing problems will not be able to go with their family, if all that is left on Monday is the top tier might as well watch it in a pub.Chris_from_Sidcup said:
Why is tomorrow too late?Jon_CAFC_ said:
There’s plenty, those who’s valley gold hasn’t linked and having to wait until tomorrow to sort which is too late, others who’s records are incorrect, others who cannot log on.Baldybonce said:I wonder how many fans we are missing out on who can't or won't order online and could'nt get through on the phone.
Why not have the ticket office open for the week and try and shift as many as possible to local people.
to be honest, I’m really surprised at the lack of help fellow fans are giving one and other. The majority of posts seem to be about how many tickets they’ve brought for their mates for a day out and no other interest or connection to the club.
You seriously think we're gonna shift all 37k tickets by tonight?
There are between 15,000 to 20,000 top tier seats left, which are the cheaper ones.2 -
suzisausage said:I don’t think the view from top tier is as far/steep/bad as people fear.
Not as high as St James park.If people are concerned about the view from the top tier then they should check it out on this useful page (posted before):As suzisausage says it's not as far or as steep as Newcastle's ground.
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Sponsored links:
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We're in the top tier. Obviously you're further from the action, but you get a great perspective on the game and you're in the ground experiencing Charlton playing a huge match in the world's most iconic stadium.smurfd said:
No but only the most expensive will be left and mostly singles when a lot of the people going have probably never been to a CAFC match in their life and S/T V/G members with purchasing problems will not be able to go with their family, if all that is left on Monday is the top tier might as well watch it in a pub.Chris_from_Sidcup said:
Why is tomorrow too late?Jon_CAFC_ said:
There’s plenty, those who’s valley gold hasn’t linked and having to wait until tomorrow to sort which is too late, others who’s records are incorrect, others who cannot log on.Baldybonce said:I wonder how many fans we are missing out on who can't or won't order online and could'nt get through on the phone.
Why not have the ticket office open for the week and try and shift as many as possible to local people.
to be honest, I’m really surprised at the lack of help fellow fans are giving one and other. The majority of posts seem to be about how many tickets they’ve brought for their mates for a day out and no other interest or connection to the club.
You seriously think we're gonna shift all 37k tickets by tonight?
Slightly better than the pub.9 -
Have watched numerous England games from the top tier and it’s fine.5
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Top deck at Wembley is great, especially from the corners, fantastic view5
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I actually like the view from the top tier at Wembley. Only real issue is that they shove the free tickets up there and you end up with loads of bellends up there when England play.alanscoachdriver said:Have watched numerous England games from the top tier and it’s fine.1 -
No mate I can only purchase 4 with my season ticket I have 1 S/T FOR 2018/2019 plus I purchased a new one for 2019/20 season so did my Brother but we can only get into one ID we wanted to use both to get the extra ticket making 5 bought using both season tickets from what ever season eligible this happened for the play off leg as well and has been on going for about 3 seasons, they have not sent my brother his ID number so he cant log in they have also spelt his name wrong however as we very speak I sent an email and it has been answered today so I might just make it. fingers crossed thanks for trying to fathom it out. above was a bit jumbled as I was trying to send email and constantly redialling the non manned phone lineCovered End said:
It's not clear what you are saying.smurfd said:
Yes and that is the problem this is at least 2 years running it has happened last year I was told that the seat I have sat in for nearly 10 years as a season ticket holder belonged to someone else,se9addick said:
I’m sure all season tickets have a unique name/FAN ID associated with them. Do you have the actual season tickets? That will say the name and FAN ID on the front.smurfd said:I want 5 seats together but my Brother and my season ticket still has issues.
I have paid for them both but only got one receipt, so I only seem to have one fan ID that means if I try to purchase online I can only get 4, I have tried in vain to ring the number for S/T/ticket issues but the queue is full and they are not taking any more calls, so unless I can get through later I will have to wait until Monday when I expect the seats we want will have gone, we could not get all our allowed tickets for the play off home game because of the same issue.
a 1 hour phone call supervisor got it sorted or so we thought, used them all this season when we went to get tickets for the home leg could only use one s/t for purchase so could only get 4 and use my loyalty points for the other one.
Now it is the same issue I have purchased 2 S/T paid for both gave all our details but only got one receipt sent to me I have 420 loyalty points so thought maybe get 4 seats on my S/T and 1 on my loyalty points but not allowing that way either.
My son has just checked on my CAFC profile under family and friends, we can see both S/T there for next season and this years,
but for some reason my Brother whose name is Brian is called Bryan the mind boggles even if I email it won't get read until Monday they take 48 hrs to reply by then all gone most the seat left now are wheel chair users only There is no one to contact absolute balls up. Not even sure if this is the Manchester based booking agency that handled the play off legs as they were pretty on the ball with operators.
But are you are suggesting a S/T holder is entitled to purchase 4 for the 18/19 S/T and then another 4 for the 19/20 S/T ?
If that's what you are saying, then I think you're wrong & am only entitled to 4.
(you're probably not saying that).
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To sell 36000 tickets in just a few days efficiently is a bit of a task to an organisation not used to coping with these situations.There will always be the odd problem,but I have to say,that in general and from personal experience,the club has coped well,I am sure that everyone who wants a ticket will get one.5
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So it's pretty much all category 3 and below which are left? Only single category 1 seats?0
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I think we should put the word out on one of the upper tier blocks being a singing block, so when people pile in tomorrow to buy we can group singers together
anybody able to see availability care to nominate a block?2 -
Good idea. Need as many people standing and singing as possible.Siv_in_Norfolk said:I think we should put the word out on one of the upper tier blocks being a singing block, so when people pile in tomorrow to buy we can group singers together
anybody able to see availability care to nominate a block?0 -
The website is clunky and needs to be made user friendly. Navigation is not obvious and with the timer set to kick you out if you take your time adds to the pressure and mistakes happen.suzisausage said:
Not helpful.Solidgone said:I think there’s a whole lot of user error going on.1 -
Sponsored links:
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The timer can be restarted. After the 20 mins to purchase ends. It asks if you need more time ?Solidgone said:
The website is clunky and needs to be made user friendly. Navigation is not obvious and with the timer set to kick you out if you take your time adds to the pressure and mistakes happen.suzisausage said:
Not helpful.Solidgone said:I think there’s a whole lot of user error going on.
If you click yes, it gives you another 20 mins and then another and so on.
So on the face of it your time is unlimited, although I can imagine the site may have a problem, if you are on their for ages, simply because that's IT for you.1 -
Some of us can't stand though.OsamaBenHamer said:
Good idea. Need as many people standing and singing as possible.Siv_in_Norfolk said:I think we should put the word out on one of the upper tier blocks being a singing block, so when people pile in tomorrow to buy we can group singers together
anybody able to see availability care to nominate a block?
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So trying to nominate blocks more likely to be for standing will help as you know to avoid them onesME14addick said:
Some of us can't stand though.OsamaBenHamer said:
Good idea. Need as many people standing and singing as possible.Siv_in_Norfolk said:I think we should put the word out on one of the upper tier blocks being a singing block, so when people pile in tomorrow to buy we can group singers together
anybody able to see availability care to nominate a block?4 -
Logic would say the blocks above 133 & 134 the club already nominatedSiv_in_Norfolk said:I think we should put the word out on one of the upper tier blocks being a singing block, so when people pile in tomorrow to buy we can group singers together
anybody able to see availability care to nominate a block?
So 238 & 239 in the middle tier and then blocks 538, 539, 540, 541 in the upper should all fill a singing area arc all central behind the goal, the noise should travel really well to the blocks either side then.
I also believe 539 and 540 are smaller blocks because of the scoreboard which is why I included 538 and 541 in case anyone asks.
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If you hover over the i it shows they are wheelchair and wheelchair carersSage said:
Hope not all of them as the block I have just bought for all had them, including mine. Nowhere on the website said they were for wheelchair only. Not entirely sure how the "family area" works either. Do you have to have a kid with you or can you just have two 'Young Adults'?hoof_it_up_to_benty said:
Wheelchair seats?Sage said:What are the orange circles with an (i) in the middle of them for? All a bit confusing in terms of what they mean as there is no key.0 -
I'm in 528paulsturgess said:
So trying to nominate blocks more likely to be for standing will help as you know to avoid them onesME14addick said:
Some of us can't stand though.OsamaBenHamer said:
Good idea. Need as many people standing and singing as possible.Siv_in_Norfolk said:I think we should put the word out on one of the upper tier blocks being a singing block, so when people pile in tomorrow to buy we can group singers together
anybody able to see availability care to nominate a block?0 -
Not where Sage is sitting in Block 140.redman said:
If you hover over the i it shows they are wheelchair and wheelchair carersSage said:
Hope not all of them as the block I have just bought for all had them, including mine. Nowhere on the website said they were for wheelchair only. Not entirely sure how the "family area" works either. Do you have to have a kid with you or can you just have two 'Young Adults'?hoof_it_up_to_benty said:
Wheelchair seats?Sage said:What are the orange circles with an (i) in the middle of them for? All a bit confusing in terms of what they mean as there is no key.
I presume the i stands for information, so if you hover on it, you will get the relevant info about the seat.
I would guess this is when it isn't a "standard" seat.
So it could be a family area seat, or could be a disabled seat or whatever isn't standard adult.0 -
There are about 1400 left in the lower tiers and 16,000 left in the highest tier (some blocks not sold but not on sale).
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I'm pretty sure it talking about Wembley. A ST holder is restricted to 4 over the weekend. From Monday they can buy 2 more if they have already bought 4. If they haven't bought any yet they can buy 6 on MondaySouthLincsAddick said:What does it mean on the site when it says those who have already purchased can purchase another two?- Monday, May 20th at 9am: Any members on the database, as of May 17th, can purchase a maximum of six tickets. Those who will have already purchased will be able to purchase an additional two tickets
Purchased what? Tickets for Wembley or purchased any tickets throughout the season? Ideally I want seven sat together. Can you link accounts like you were able with the semi finals?1 -
If you have previously linked accounts, they should still be there, as it's still Charlton's ticket system.SouthLincsAddick said:What does it mean on the site when it says those who have already purchased can purchase another two?- Monday, May 20th at 9am: Any members on the database, as of May 17th, can purchase a maximum of six tickets. Those who will have already purchased will be able to purchase an additional two tickets
Purchased what? Tickets for Wembley or purchased any tickets throughout the season? Ideally I want seven sat together. Can you link accounts like you were able with the semi finals?
I'm not sure whether it will allow you 7.
It should definitely allow 6 and may allow another, if you assign the 7th to another member.
Alternativley, if you want to be sure and someone else is available, both log on at same time & when you both get through at similar times, talk on the phone to ensure you get seats together.
I did this Saturday as I had similar issue.0
