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PHONE UNLOCKING HELP PLEASE.

PopIcon
PopIcon Posts: 5,970
in Troubleshooting
Despite my Vodafone contract ending, they have messed up unlocking my phone and recommend that I go to a phone shop to get it unlocked. I have no experience in this, any ideas? I live in Lee, so ideally SE London.

Comments

  • Rob7Lee
    Rob7Lee Posts: 9,592
    Thinks there’s a shop just up from the station that unlocks phones.
  • robroy
    robroy Posts: 4,424
    Vodafone are permitted to unlock this handset. I would read up on it and then phone them back stating the case. 
  • PopIcon
    PopIcon Posts: 5,970
    Rob7Lee said:
    Thinks there’s a shop just up from the station that unlocks phones.
    Lee station?
  • PopIcon
    PopIcon Posts: 5,970
    robroy said:
    Vodafone are permitted to unlock this handset. I would read up on it and then phone them back stating the case. 
    Unfortunately they gave me a series of incorrect codes that have led to my phone becoming locked. Going to a phone shop was the only option they could suggest. They informed me they would credit my account.

    I have been with Vodafone for 10years plus. Their customer service is horrible, worst of any service EVER...
  • [Deleted User]
    [Deleted User] Posts: 0
    They are under a duty to provide you with the PUK code which is what u need to unlock.

    U can probably win but might take more effort than its worth.

    Go to catford or Woolwich and to a stall not a shop. 5-10 pounds it will be unlocked all networks in 2 mins 
  • Addickted
    Addickted Posts: 19,456
    Have you tried 1, 2, 3, 4?
  • Callumcafc
    Callumcafc Posts: 63,749
    Locking phones is the most bizarre practice when you can go and get them unlocked for free/a small fee after the fact anyway.

    You’re still paying them for the phone via your contract so why do they care what SIM you use in it?
  • Swisdom
    Swisdom Posts: 14,976
     I had a phone that was locked to O2. I gave it to my daughter to put it on the sky mobile network. I phoned O2 and they released it within 24 hours for free. I went to the local shop to ask and he said it was £35 when I walked away he then dropped it to £25 

    Phoning the network got it done for free.
  • PopIcon
    PopIcon Posts: 5,970
    calydon_road said:
    They are under a duty to provide you with the PUK code which is what u need to unlock.

    U can probably win but might take more effort than its worth.

    Go to catford or Woolwich and to a stall not a shop. 5-10 pounds it will be unlocked all networks in 2 mins 
    They have buggered my phone up and the the PUK codes they provided don't work. They've basically screwed me, I'll be making a complaint to Ofom. 

    Doesnt help me right now though.
  • Ultimatum
    Ultimatum Posts: 317
    https://www.vodafone.co.uk/explore/network/unlocking-your-phone/how-do-i-use-my-nuc/
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  • PopIcon
    PopIcon Posts: 5,970
    Ultimatum said:
    https://www.vodafone.co.uk/explore/network/unlocking-your-phone/how-do-i-use-my-nuc/
    As mentioned Vodafone cannot unlock my phone.....
  • Rob7Lee
    Rob7Lee Posts: 9,592
    PopIcon said:
    Rob7Lee said:
    Thinks there’s a shop just up from the station that unlocks phones.
    Lee station?
    Yes Lee station.
  • Ultimatum
    Ultimatum Posts: 317
    PopIcon said:
    Ultimatum said:
    https://www.vodafone.co.uk/explore/network/unlocking-your-phone/how-do-i-use-my-nuc/
    As mentioned Vodafone cannot unlock my phone.....
    I’d guarantee they can. Email the CEO , his executive complaints team will sort it 

    https://www.ceoemail.com/s.php?id=ceo-9635
  • Callumcafc
    Callumcafc Posts: 63,749
    edited September 2019
    Have you been into a store? Have they proved to you that it can’t be done by them or are you taking their word for it? If the answers are yes and then no, they’ve probably told you they’ve f*cked it up as a way to get you to bugger off somewhere else.

    Phone shop staff (managers and salespeople) generally aren’t interested in helping you if you’re not there to buy anything. Sad but true from my experience working in one for eighteen months.
  • buckshee
    buckshee Posts: 7,866
    PopIcon said:
    robroy said:
    Vodafone are permitted to unlock this handset. I would read up on it and then phone them back stating the case. 
    Unfortunately they gave me a series of incorrect codes that have led to my phone becoming locked. Going to a phone shop was the only option they could suggest. They informed me they would credit my account.

    I have been with Vodafone for 10years plus. Their customer service is horrible, worst of any service EVER...
    The only main network I would never go back to, not because of anything other than their customer service which is shocking. 

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