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How to watch the live stream of Saturday's Charlton v Sunderland clash

13

Comments

  • WelshAddick
    WelshAddick Posts: 1,321
    Can I still sign up to watch this?
  • ForeverAddickted
    ForeverAddickted Posts: 94,325
    WelshAddick said:
    Can I still sign up to watch this?
    Yedah you'll just have to pay £10 for the individual stream the usual way
  • clive
    clive Posts: 19,470
    Yes,Any individual can purchase directly on the Valley Pass website. A match pass costs £10 in the UK and Ireland and £7 internationally - pricing is set by the EFL. Click here to purchase a match pass.
  • WelshAddick
    WelshAddick Posts: 1,321
    Cheers lads
  • cabbles
    cabbles Posts: 15,256
    Only just seen this as I had assumed that I would have access to this game having shelled out for a season ticket.  Didn’t know anything about a deadline to use CAFC cash?  Bit of a joke.  I was working on the assumption that I’ve bought my season ticket, I just log onto Valley Pass and away we go.  I’ve not had any inclination to check that there was an extra process 
  • AFKABartram
    AFKABartram Posts: 57,829
    Covered End said:
    golfaddick said:
    JaShea99 said:
    golfaddick said:
    Just rung the ticket office. Only thing I can now do is to pay £10.

    bastards.
    I can’t even seem to do that. Do you have to log out?
    No idea. Not going to bother now. Crap fan service. 2 weeks ago I forked out for 2 season tickets but I now have to pay to watch a live stream. Might expect that at 3pm on the day of the match but not 24 hours before it.  In real life if you turned up at the ground & had forgotten your season ticket you'd pay for a ticket & then could get a refund by sending in your ticket stub. 

    And the excuse is something to do with sending out pass code & that takes time to reach me. So who's fault is it now CAFC have 2 crap ticketing systems......seems mine.

    Thomas might be getting his first complaint & a request for a season ticket refund. 
     
    If the games have no fan access your S/T money is refunded as CAFC cash.
    My S/T works out at £17 per game, so they have refunded me £51 CAFC cash for the 3 October games.
    You could then buy a 3 game package for £24.
    Assuming at the end of the season any remaining CAFC cash can go towards a new S/T, it all seems perfectly sensible to me.

    It's CAFC's fault that the ticketing system isn't ideal.

    However, it is not CAFC's fault that you don't read the instructions at all, or don't read them in good time.
    As per usual you make yourself look like a fool.
    You point may well be fair 

    But there’s no need to be rude 
  • Themightyath2
    Themightyath2 Posts: 930
    I bought the bundle on Thursday but still haven’t received the code...? Or am I missing something...?
  • Fumbluff
    Fumbluff Posts: 10,127
    edited October 2020
    I’d happily pay the £10 but it was a pain in the tits when I tried before so anyone with a hooky one feel free to shout 👍🏻
  • Covered End
    Covered End Posts: 52,013
    edited October 2020
    Ok I apologise.
    Sorry Golfie.
  • ForeverAddickted
    ForeverAddickted Posts: 94,325
    edited October 2020
    Themightyath2 said:
    I bought the bundle on Thursday but still haven’t received the code...? Or am I missing something...?
    Should definitely have been emailed a code... I got mine sent to me yesterday

    Stupid question but you've not got different email addresses?

    e.g. Are you checking the email address that you use to log into the ticketing system? - Either that or might be in your spam folder?

    My email came from: charlton.news@email.cafc.co.uk
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  • clive
    clive Posts: 19,470
    Themightyath2 said:
    I bought the bundle on Thursday but still haven’t received the code...? Or am I missing something...?
    Should you have any questions or queries on this year’s streaming, please email website@cafc.co.uk.
  • Bedsaddick
    Bedsaddick Posts: 24,752
    I've received a code but can't find were to input it and the screen says i need to purchase a ticket. It's a mess
  • Taxi_Lad
    Taxi_Lad Posts: 3,770
    You have to go through buying process again but enter your access code in the voucher code box
  • Covered End
    Covered End Posts: 52,013
    edited October 2020
    Bedsaddick said:
    I've received a code but can't find were to input it and the screen says i need to purchase a ticket. It's a mess
    I received an e mail with the code & towards the bottom there is a large red box saying click here to activate code. So I clicked there.

    Then it takes you to a page and towards the bottom there is a box to enter your code.
    If you enter it there it should then come up "success" and you're good to go by clicking on the watch the CAFC v Sunderland stream.
  • ForeverAddickted
    ForeverAddickted Posts: 94,325
    edited October 2020
    Bedsaddick said:
    I've received a code but can't find were to input it and the screen says i need to purchase a ticket. It's a mess
    Click: Activate Your Code on the email

    On the screen you're directed to, scroll to the bottom, there is a text box (Have a Gift Voucher or Discount Code?) to enter your code
  • CafcWest
    CafcWest Posts: 6,171
    Despite having S/T I forgot so will have to pay the tenner plus £1.50...as a systems guy - cannot see why automated system can’t send out an email with an embedded code anytime...
  • MattF
    MattF Posts: 3,797
    cafc-west said:
    Despite having S/T I forgot so will have to pay the tenner plus £1.50...as a systems guy - cannot see why automated system can’t send out an email with an embedded code anytime...
    Small consolation but you won't have to pay the £1.50 if you buy direct from Valley Pass
  • ForeverAddickted
    ForeverAddickted Posts: 94,325
    cafc-west said:
    Despite having S/T I forgot so will have to pay the tenner plus £1.50...as a systems guy - cannot see why automated system can’t send out an email with an embedded code anytime...
    Nope the £1.50 doesnt have to be paid on the ValleyPass website

    I imagine its because Season Ticket Holders details are on a different system so it cant be all automated - Also I guess not everyone wants to have their ST "refund" used for the stream so imagine if they did it that way they'd have more people complaining about their refund being used in a way that they've not agreed to
  • Themightyath2
    Themightyath2 Posts: 930
    ForeverAddickted said:
    Themightyath2 said:
    I bought the bundle on Thursday but still haven’t received the code...? Or am I missing something...?
    Should definitely have been emailed a code... I got mine sent to me yesterday

    Stupid question but you've not got different email addresses?

    e.g. Are you checking the email address that you use to log into the ticketing system? - Either that or might be in your spam folder?

    My email came from: charlton.news@email.cafc.co.uk
    I just emailed them and they sent the code. All good...
  • clive
    clive Posts: 19,470
    Coverage has started, picture of the pitch with some players warming up.
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  • cabbles
    cabbles Posts: 15,256
    clive said:
    Coverage has started, picture of the pitch with some players warming up.
    Do I have to redeem some CAFC cash by 2.55pm to continue watching :-)
  • w/sladeaddick
    w/sladeaddick Posts: 217
    I put my code in and it said success yesterday but today in Valley Pass it says you are currently logged in but don't have access to this stream. To purchase a pass for this stream go to my subscriptions. When I do that and put the code in it says code already redeemed, so I am stuck. Any ideas?
  • ForeverAddickted
    ForeverAddickted Posts: 94,325
    w/sladeaddick said:
    I put my code in and it said success yesterday but today in Valley Pass it says you are currently logged in but don't have access to this stream. To purchase a pass for this stream go to my subscriptions. When I do that and put the code in it says code already redeemed, so I am stuck. Any ideas?
    Are you going on to live.cafc.co.uk and getting the banner telling you that you dont have access to the stream?

    From the options on the top right does it give you the button: "My Subscriptions" or "Log In"
  • w/sladeaddick
    w/sladeaddick Posts: 217
    Yes I am getting exactly as you say 

  • ForeverAddickted
    ForeverAddickted Posts: 94,325
    edited October 2020
    w/sladeaddick said:
    Yes I am getting exactly as you say 

    With the "My Subscriptions" button up on the right?

    If so then definitely drop: website@cafc.co.uk an email
  • blackheathaddick
    blackheathaddick Posts: 1,404
    Anyone has any issues drop me a message and I may have an alternative option, although obviously not one as good as a normal stream.
  • killerandflash
    killerandflash Posts: 69,858
    w/sladeaddick said:
    I put my code in and it said success yesterday but today in Valley Pass it says you are currently logged in but don't have access to this stream. To purchase a pass for this stream go to my subscriptions. When I do that and put the code in it says code already redeemed, so I am stuck. Any ideas?
    I've got that as well. Just redeemed the code, but not coming up in the subscriptions
  • killerandflash
    killerandflash Posts: 69,858
    killerandflash said:
    w/sladeaddick said:
    I put my code in and it said success yesterday but today in Valley Pass it says you are currently logged in but don't have access to this stream. To purchase a pass for this stream go to my subscriptions. When I do that and put the code in it says code already redeemed, so I am stuck. Any ideas?
    I've got that as well. Just redeemed the code, but not coming up in the subscriptions
    But I can get the live stream on my tablet anyway, so it's working!
  • shine166
    shine166 Posts: 13,922
    Finally worked out how to mirror from my phone to the TV
  • w/sladeaddick
    w/sladeaddick Posts: 217
    Thanks for the advice,
    Have emailed website@cafc now (already messaged the VP support as advised on the FAQs before 12 today and no reply)

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