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Club's disappointing treatment of Swedish Addicks
Danepak
Posts: 1,642
I was disappointed when I received this from Lars, founder of Swedish Addicks.
(FYI: Lars has supported Charlton since 1978 and Swedish Addicks has existed for 20 years)
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I have probably never felt so absent. The club has gone through many hardships but now it feels like the soul is missing. I'm in a number of Facebook groups and it's very quiet in them too.
Our contacts with the club also lack soul. Despite pushback, we still haven't received the shirts we sponsored last season and this season they have raised the price for the sponsorship by about 75%. They have certainly added some features but those are only things that are interesting if you can be there at the matches. In the past, we have negotiated away such things and thus lowered the price, but now it is suddenly impossible.
Instead they offer us to sponsor 3 kits that don't include any packages but just the shirt, for £350.
Regarding this year's sponsorship, it feels extra sad considering that we have continuously sponsored 2-3 players for 20 years with the exception of one year when we boycotted it due to RD.
Overall, interest from my side has never been lower than now, unfortunately.
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Surely the club can do better than this?
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Comments
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Aren't you meant to be like, enemies with the Swedes? C'mon mate, where's your sense of parochial rivalry?
In all seriousness, this is a bit sad though, hopefully someone reads this and makes a change4 -
Aww, the Swedes. Although us Danes sees us as the Latinos of Scandinavia, we don’t mind them.Leuth said:Aren't you meant to be like, enemies with the Swedes? C'mon mate, where's your sense of parochial rivalry?
In all seriousness, this is a bit sad though, hopefully someone reads this and makes a change
(Much bigger rivalry between Norway and Sweden - mainly due to winter sports).
I agree. It is a bit sad.0 -
it is shocking treatment to be fair
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In my opinion until they pass over what’s due from last season (Shirts) then I wouldn’t consider doing another shirt sponsorship this season until that is resolved
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shirty5 said:In my opinion until they pass over what’s due from last season (Shirts) then I wouldn’t consider doing another shirt sponsorship this season until that is resolved
Agree and when they ring up asking why, as they love a phone call, let them know in no uncertain terms.
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The admin side of the club is absolutely appalling and getting worse season after season.6
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Hope it gets resolved for you guys, you shouldn’t have to put it on here, to embarrass the club to do something you’ve already paid for the shirts, as for the price hikes, it’s a bit of a joke, we’re hardly in the premier league!6
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Hopefully the fan advisor(s) see this, exactly the sort of poor form they should be feeding back to the club, and can have a positive influence on7
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Did they massage the club?
Sorry just channeling my 70's Monty Python spirit guide.
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Sponsored links:
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Cheers. I’m not part of Swedish Addicks. Just trying to help them out.Mendonca In Asdas said:Hope it gets resolved for you guys, you shouldn’t have to put it on here, to embarrass the club to do something you’ve already paid for the shirts, as for the price hikes, it’s a bit of a joke, we’re hardly in the premier league!3 -
This is really poor from the club.
Another example of shooting themselves in the foot.
I asked several months ago on here what had happened to the Fans' Forum but that seems to have been scrapped. THIS was the main vehicle for dialogue berween the fans & the club & was acknowledged as such. I cannot believe that the Fans' Advisors have anywhere near the same degree of positive communication on behalf of fellow fans.
And of course there's no feedback to fans in general regarding any issues they may forward to the SMT....
Surely we're not regressing into the category of "customers" applied by that infamous CEO ?
We fans are the lifeblood of our club , wherever we live, and the manner in which we support it.
This current issue could be the tip of a looming , large iceberg....
..and we know how dangerous that could be.
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We (CL) didn’t look to kit sponsor last season as we never received all our shirts from the previous season and none of our dinner winners got sent their photos from the evening. Saddened but not surprised by what Lars posted.54
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The club want fans to do all kinds of stuff (often with costs attached), but in return the club should deliver.
Maybe offer less, but what you do you should do to a high standard.
To an extent the communications could be much better, particularly with timely information about the things that matter to fans. Especially regarding non first team stuff.
It is always disappointing if elements of the club seem to take fan loyalty for granted.17 -
The trust seem to have regular contact with the club would they take this issue up with them? An alternative is putting it in writing to the CEO?9
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There’s an awful lot that needs to be put right at our club tbf & the order it gets done in won’t please everyone.
I’d say the trust & the fan advisor should be the first port of call & take it from there.6 -
I think an email or correspondence of some kind has been sent but no reply has been received....Solidgone said:The trust seem to have regular contact with the club would they take this issue up with them? An alternative is putting it in writing to the CEO?
It's not easy to navigate the OS when seeking information but I would suggest The Fans' Charter( if it's still in existence) is sought & checked as I believe there is something regarding the timescale in which communications must be responded to.
Once upon a time, the OS listed the names & contact details of staff responsible for a variety of issues ...
In recent seasons, under TS especially I believe, these were removed so the supporter requiring assistance is forced to contact the Club's Supporter Liaison Officer , Emma Stamford , with just an email address given. NO telephone numbers on the "Staff" link whatsoever.
Hardly adequate for open, prompt & satisfactory problem solving with the lifeblood of our club IMO.8 -
I heard that the Tahiti Addicks and Seychelles Addicks also sponsored shirts and they complained so a minor cafc investor with nothing to do with the club hierarchy and no interest in the running of the club has agreed to hand deliver them.13
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Charlton Athletic Football Club CharterFanny Fanackapan said:
I think an email or correspondence of some kind has been sent but no reply has been received....Solidgone said:The trust seem to have regular contact with the club would they take this issue up with them? An alternative is putting it in writing to the CEO?
It's not easy to navigate the OS when seeking information but I would suggest The Fans' Charter( if it's still in existence) is sought & checked as I believe there is something regarding the timescale in which communications must be responded to.
Once upon a time, the OS listed the names & contact details of staff responsible for a variety of issues ...
In recent seasons, under TS especially I believe, these were removed so the supporter requiring assistance is forced to contact the Club's Supporter Liaison Officer , Emma Stamford , with just an email address given. NO telephone numbers on the "Staff" link whatsoever.
Hardly adequate for open, prompt & satisfactory problem solving with the lifeblood of our club IMO.
The club will endeavour to respond to customer complaints within 10 working days of receipt of the communication. However, if it is not possible to provide a full response to the matters raised within this timeframe as further investigation is required, the complaint will be acknowledged within the 10 working days and a response sent within 21 working days. The club may respond by e-mail, letter or telephone
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The International fans that were a very big part of the TS years seem to be sidelined little by little.
It almost appears that if you aren’t at the Valley spending money in person then there’s no real interest.9 -
Sponsored links:
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With the greatest respect to our Swedish friends, this is an even bigger scandal. How can the club justify this?AFKABartram said:We (CL) didn’t look to kit sponsor last season as we never received all our shirts from the previous season and none of our dinner winners got sent their photos from the evening. Saddened but not surprised by what Lars posted.
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Not good to up set International Addicks , needs to be brought to the attention of fans liaison man.His name I have forgotten, but I would also hold back on sponsorship this season until last seasons shirts arrive.1
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It is important for the club to remember the quality of the product for the last few years before it forgets that fans are not customers. Mind you, it is not great to treat customers badly either but for fans it takes more to lose them and when you do you lose more as a business.4
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There’s a lot of activity on LinkedIn at the moment from the club posting content and seeking sponsorship - perhaps a message on there to the named commercial people might focus attentions on a post6
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Barry Higson.Jon_CAFC_ said:There’s a lot of activity on LinkedIn at the moment from the club posting content and seeking sponsorship - perhaps a message on there to the named commercial people might focus attentions on a post1 -
It's cos we're skint1
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Is it though? Or is it just shoddy, now at least two groups, of long standing sponsoring players us included messed about and fobbed off - gives a poor impression to say the leastKarim_myBagheri said:It's cos we're skint1 -
Yeah, cos we're skint.Jon_CAFC_ said:
Is it though? Or is it just shoddy, now at least two groups, of long standing sponsoring players us included messed about and fobbed off - gives a poor impression to say the leastKarim_myBagheri said:It's cos we're skint0 -
I've just done exactly that 👍🏻Jon_CAFC_ said:There’s a lot of activity on LinkedIn at the moment from the club posting content and seeking sponsorship - perhaps a message on there to the named commercial people might focus attentions on a post4 -
I received a response from the Commercial Sales Executive, who promised to rectify the issue. I also provided him with a link to this thread and urged him to address the concern about the lack of communication with his team.
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