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Orient [a] Tickets now on priority sale

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  • Eric10
    Eric10 Posts: 92
    Another away game where I am sat with the home fans due to a bug with my fan ID leaving me stuck on 10 points, even though I should have over 500.

    I only seem to be able to use my loyalty points when I use the ticket office at The Valley, since the staff are aware of the issue. But I couldn't get them on Tuesday and not living anywhere near London makes it impossible to get them on non-match days.

    At least I have a better view for this one.
  • Covered End
    Covered End Posts: 52,021
    Eric10 said:
    Another away game where I am sat with the home fans due to a bug with my fan ID leaving me stuck on 10 points, even though I should have over 500.

    I only seem to be able to use my loyalty points when I use the ticket office at The Valley, since the staff are aware of the issue. But I couldn't get them on Tuesday and not living anywhere near London makes it impossible to get them on non-match days.

    At least I have a better view for this one.
    So how long have you been waiting for the ticket office to correct the error and when did you last "chase them" on the matter?
  • Eric10
    Eric10 Posts: 92
    Covered End said:
    So how long have you been waiting for the ticket office to correct the error and when did you last "chase them" on the matter?
    I last discussed this with them at the Reading game. I have basically had to start over with a new fan ID for the remaining games as they can't assign purchases from one fan ID to another.

    Unfortunately, this new fan ID won't do much for me until next season as I am already a season ticket holder.
  • DA9
    DA9 Posts: 11,091
    Eric10 said:
    Covered End said:
    So how long have you been waiting for the ticket office to correct the error and when did you last "chase them" on the matter?
    I last discussed this with them at the Reading game. I have basically had to start over with a new fan ID for the remaining games as they can't assign purchases from one fan ID to another.

    Unfortunately, this new fan ID won't do much for me until next season as I am already a season ticket holder.
    That’s not right, can’t due to IT system or won’t?
    I wouldn’t let this one go without a fight, their system is failing you, its up to them to put it right, very basic customer service 
  • Eric10
    Eric10 Posts: 92
    DA9 said:
    That’s not right, can’t due to IT system or won’t?
    I wouldn’t let this one go without a fight, their system is failing you, its up to them to put it right, very basic customer service 
    They have said "can't". Something went very wrong with my initial account, to the extent that, when I log in, I can't view or edit any of my account details, purchase history or anything. Any purchases made through that fan ID don't acquire points. Although somehow, purchasing two tickets for a game last season gave me the only 10 points I have.
  • follett
    follett Posts: 1,036
    Any idea when we will know if this gets moved to 12:30. Seems like a pretty likely candidate
  • NabySarr
    NabySarr Posts: 4,302
    follett said:
    Any idea when we will know if this gets moved to 12:30. Seems like a pretty likely candidate
    Should be tomorrow. TV games are now selected 4 weeks in advance from now until the end of the season 
  • follett
    follett Posts: 1,036
    NabySarr said:
    follett said:
    Any idea when we will know if this gets moved to 12:30. Seems like a pretty likely candidate
    Should be tomorrow. TV games are now selected 4 weeks in advance from now until the end of the season 
    Cheers. Guess it depends if they factor in the small risk of Orient getting through in the FA Cup but would expect this to be moved given we are both in form and it’s a London ‘derby’
  • WillmoreTheRed
    WillmoreTheRed Posts: 875
    How does it work with the loyalty points, do season ticket holders just get a set amount at the start of the season? Then any away games add say 10 points? I purchased 2 tickets for Orient but my score never changed.
  • shirty5
    shirty5 Posts: 19,235
    WillmoreTheRed said:
    How does it work with the loyalty points, do season ticket holders just get a set amount at the start of the season? Then any away games add say 10 points? I purchased 2 tickets for Orient but my score never changed.
    It won’t change until the game is played and finished 

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  • NabySarr
    NabySarr Posts: 4,302
    WillmoreTheRed said:
    How does it work with the loyalty points, do season ticket holders just get a set amount at the start of the season? Then any away games add say 10 points? I purchased 2 tickets for Orient but my score never changed.
    230 points for a season ticket, 10 points for an away game and I think 5 points for cup games. It counts this season and last seasons games 

    Might just be a delay in them being added to your account 
  • clive
    clive Posts: 19,478
    WillmoreTheRed said:
    How does it work with the loyalty points, do season ticket holders just get a set amount at the start of the season? Then any away games add say 10 points? I purchased 2 tickets for Orient but my score never changed.
    For about the 100th time





    https://www.charltonafc.com/loyalty-points-explained
  • AFKABartram
    AFKABartram Posts: 57,834
    Eric10 said:
    DA9 said:
    That’s not right, can’t due to IT system or won’t?
    I wouldn’t let this one go without a fight, their system is failing you, its up to them to put it right, very basic customer service 
    They have said "can't". Something went very wrong with my initial account, to the extent that, when I log in, I can't view or edit any of my account details, purchase history or anything. Any purchases made through that fan ID don't acquire points. Although somehow, purchasing two tickets for a game last season gave me the only 10 points I have.
    @Eric10 I’d contact one of the Fan Advocates or whatever they’re called to take forward on your behalf. Quite simply, I can believe a system adjustment or workaround cannot be applied to someone’s points total 
  • clive
    clive Posts: 19,478
    AFKABartram said:
    Eric10 said:
    DA9 said:
    That’s not right, can’t due to IT system or won’t?
    I wouldn’t let this one go without a fight, their system is failing you, its up to them to put it right, very basic customer service 
    They have said "can't". Something went very wrong with my initial account, to the extent that, when I log in, I can't view or edit any of my account details, purchase history or anything. Any purchases made through that fan ID don't acquire points. Although somehow, purchasing two tickets for a game last season gave me the only 10 points I have.
    @Eric10 I’d contact one of the Fan Advocates or whatever they’re called to take forward on your behalf. Quite simply, I can believe a system adjustment or workaround cannot be applied to someone’s points total 

    Supporter Liaison Officer

    Supporters can continue to liaise with the club on day-to-day matters through Charlton’s Supporter Liaison Officer Isabelle Rogerson by emailing isabelle.rogerson@cafc.co.uk.

    https://www.charltonafc.com/fans/fan-engagement-framework

  • clive
    clive Posts: 19,478
    The game has not been selected for SKY TV live coverage.
    https://www.efl.com/news/2025/january/31/see-the-latest-sky-sports-tv-selections/
  • WillmoreTheRed
    WillmoreTheRed Posts: 875
    clive said:
    The game has not been selected for SKY TV live coverage.
    https://www.efl.com/news/2025/january/31/see-the-latest-sky-sports-tv-selections/
    That is great news! 12:30 kick off's kill the atmosphere.
  • Airman Brown
    Airman Brown Posts: 15,745
    AFKABartram said:
    Eric10 said:
    DA9 said:
    That’s not right, can’t due to IT system or won’t?
    I wouldn’t let this one go without a fight, their system is failing you, its up to them to put it right, very basic customer service 
    They have said "can't". Something went very wrong with my initial account, to the extent that, when I log in, I can't view or edit any of my account details, purchase history or anything. Any purchases made through that fan ID don't acquire points. Although somehow, purchasing two tickets for a game last season gave me the only 10 points I have.
    @Eric10 I’d contact one of the Fan Advocates or whatever they’re called to take forward on your behalf. Quite simply, I can believe a system adjustment or workaround cannot be applied to someone’s points total 
    I've had it done previously.
  • ElfsborgAddick
    ElfsborgAddick Posts: 29,098
    edited February 1
    Orient selling tickets, you have to register an account but other than that you can go ahead and buy a ticket.


  • Covered End
    Covered End Posts: 52,021
    I'm amazed that anyone thought our game would be televised in preference to Birmingham v Wycombe and Wrexham v Bolton.
  • NabySarr
    NabySarr Posts: 4,302
    Any spares knocking about for this one? 

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  • jbcafc
    jbcafc Posts: 379
    Looking for 2 adult tickets in case anyone has spares. Please DM. Ticket office are no longer running a waiting list.
  • clive
    clive Posts: 19,478
    A strike has been called by ASLEF that will mean no Elizabeth Line trains will run on this day, also due to planned engineering work there will be no service on the DLR from Woolwich Arsenal.
    https://www.bbc.co.uk/news/articles/c5y6n8z6z2do
    https://content.tfl.gov.uk/planned-track-closures.pdf
  • stonemuse
    stonemuse Posts: 34,016
    clive said:
    A strike has been called by ASLEF that will mean no Elizabeth Line trains will run on this day, also due to planned engineering work there will be no service on the DLR from Woolwich Arsenal.
    https://www.bbc.co.uk/news/articles/c5y6n8z6z2do
    https://content.tfl.gov.uk/planned-track-closures.pdf
    Awkward!!!
  • TelMc32
    TelMc32 Posts: 9,056
    clive said:
    A strike has been called by ASLEF that will mean no Elizabeth Line trains will run on this day, also due to planned engineering work there will be no service on the DLR from Woolwich Arsenal.
    https://www.bbc.co.uk/news/articles/c5y6n8z6z2do
    https://content.tfl.gov.uk/planned-track-closures.pdf
    Is it right to assume DLR between Woolwich and Bank will run that day?  Can change then at Canning Town at least to get to Stratford for the Central Line.

    Or, all down to N Greenwich for the Jubilee Line to Stratford instead. 
  • clive
    clive Posts: 19,478
    TelMc32 said:
    clive said:
    A strike has been called by ASLEF that will mean no Elizabeth Line trains will run on this day, also due to planned engineering work there will be no service on the DLR from Woolwich Arsenal.
    https://www.bbc.co.uk/news/articles/c5y6n8z6z2do
    https://content.tfl.gov.uk/planned-track-closures.pdf
    Is it right to assume DLR between Woolwich and Bank will run that day?  Can change then at Canning Town at least to get to Stratford for the Central Line.

    Or, all down to N Greenwich for the Jubilee Line to Stratford instead. 
    No, although the link is badly worded it appears the works are affecting Canning Town, hence no trains between Beckton & Poplar.
    So you could get a Southeastern train to Greenwich & change onto the DLR to Stratford or head to North Greenwich by bus for the Jubilee line.
  • Nicholas
    Nicholas Posts: 7,632
    ElfsborgAddick said:
    Orient selling tickets, you have to register an account but other than that you can go ahead and buy a ticket.


    Why are they not charging the home fans £32 for the same stand or even the one oppisite. Thought that was a rule?
  • Nicholas
    Nicholas Posts: 7,632
    In fact they are charging home fans £15 to sit on the same side as us.
  • clive
    clive Posts: 19,478
    Nicholas said:
    ElfsborgAddick said:
    Orient selling tickets, you have to register an account but other than that you can go ahead and buy a ticket.


    Why are they not charging the home fans £32 for the same stand or even the one oppisite. Thought that was a rule?
    Nicholas said:
    In fact they are charging home fans £15 to sit on the same side as us.
    As discussed on page 2 of this thread £15 is only for Under 18s. Adults are £32.
  • swords_alive
    swords_alive Posts: 4,276
    clive said:
    TelMc32 said:
    clive said:
    A strike has been called by ASLEF that will mean no Elizabeth Line trains will run on this day, also due to planned engineering work there will be no service on the DLR from Woolwich Arsenal.
    https://www.bbc.co.uk/news/articles/c5y6n8z6z2do
    https://content.tfl.gov.uk/planned-track-closures.pdf
    Is it right to assume DLR between Woolwich and Bank will run that day?  Can change then at Canning Town at least to get to Stratford for the Central Line.

    Or, all down to N Greenwich for the Jubilee Line to Stratford instead. 
    No, although the link is badly worded it appears the works are affecting Canning Town, hence no trains between Beckton & Poplar.
    So you could get a Southeastern train to Greenwich & change onto the DLR to Stratford or head to North Greenwich by bus for the Jubilee line.
    Those routes feel congested. Anyone who fancies a quieter more interesting route could try the riverboat, rb1 or rb5 from North Greenwich or Woolwich to Barking Riverside (contactless etc accepted), then overground (4 stops) to Leyton Midland Road, which is then about a mile walk to the ground. That's really quick too from Woolwich.
  • Amos on the wing
    Amos on the wing Posts: 1,802
    Nicholas said:
    In fact they are charging home fans £15 to sit on the same side as us.
    I bought 2 in the home end in the east stand (same stand)  for me and daughter as I could not get an away ticket. £32 for me £15 for my daughter 

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