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Ticket purchase question

charlton4ever
charlton4ever Posts: 1,792
edited April 2025 in General Charlton
I have a season ticket and buy my Son a matchday ticket near me when he can come to a game. Up to recently downloaded it as a mobile phone barcode which was presented to the scanner on arrival. Last 3 times (including today) it only gives the option to "print it at home" and take the paper ticket to the game,  or add to Apple Wallet. Is this something I'm doing wrong or is this the norm now ? Was going to call ticket office but thought it would be quicker asking here. Thanks.

Comments

  • charlton4ever
    charlton4ever Posts: 1,792
    edited April 2025
    Ignore above, my Daughter has explained how it now works to this dinosaur. You pick the wallet option and it's emailed to you with the option to add it to whatever wallet you use . I don't but my son does.
  • MuttleyCAFC
    MuttleyCAFC Posts: 47,942
    I am a dinosaur too. I think, what if my phone plays up? I prefer a printed ticket.
  • Kap10
    Kap10 Posts: 15,698
    MuttleyCAFC said:
    I am a dinosaur too. I think, what if my phone plays up? I prefer a printed ticket.
    I've gone for physical ST, my sons not always going to be around to show me what to do.
  • captainbob
    captainbob Posts: 980
    I didn't understand the 'wallet' option either (and still don't) so I opted for collection at the ground. I don't know why the barcode can't go to my email address as it used to.
  • letthegoodtimesroll
    letthegoodtimesroll Posts: 11,048
    Kap10 said:
    MuttleyCAFC said:
    I am a dinosaur too. I think, what if my phone plays up? I prefer a printed ticket.
    I've gone for physical ST, my son’s not always going to be around to show me what to do.
    If your son’s not there, they’ll be plenty of others around to show you so that’s not an issue, but like you we’ve opted for physical tickets for a variety of reasons. 

    I tend to dump everything into the wallet and I’ve a relatively new phone so battery life isn’t an issue just yet but it just seems to me that, where I’m using the phone for just about everything these days, leaving home without a full charge, getting to the ground without a back up credit card in my pocket and a physical ticket to get in is just tempting fate.

  • Whitehawk1
    Whitehawk1 Posts: 42
    I’m a dinosaur too. When they send me the ticket I ask Siri to photo the code then present it at the turnstile. Not had a problem so far. I don’t understand the wallet thing 
  • Crusty54
    Crusty54 Posts: 3,313
    The wallet is more reliable and faster to process at the gate than the barcode. It only needs to be near the reader as opposed to correctly lining up the barcode.
  • Alwaysneil
    Alwaysneil Posts: 14,069
    Crusty54 said:
    The wallet is more reliable and faster to process at the gate than the barcode. It only needs to be near the reader as opposed to correctly lining up the barcode.
    Agreed, it is like having the physical season ticket on your phone
  • charlton4ever
    charlton4ever Posts: 1,792
    I use my android wallet for concerts and now thanks to the posts above shall use it for my sons CAFC tickets - he can just use my phone at the turnstile. Thanks all.
  • killerandflash
    killerandflash Posts: 71,053
    Crusty54 said:
    The wallet is more reliable and faster to process at the gate than the barcode. It only needs to be near the reader as opposed to correctly lining up the barcode.
    I find the barcode really easy to use, and never have trouble lining it up.

    The delays are usually caused by people ahead of me using their phones, having to make the QR code bigger or smaller, turning up the brightness because the sun is shining at an awkward angle etc  :D

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  • Baldybonce
    Baldybonce Posts: 9,733
    Kap10 said:
    MuttleyCAFC said:
    I am a dinosaur too. I think, what if my phone plays up? I prefer a printed ticket.
    I've gone for physical ST, my sons not always going to be around to show me what to do.
    I make sure I go in before my son in case i have a problem. He just shouts WTF are you doing.
  • CafcWest
    CafcWest Posts: 6,282
    I'm good on the technology and get the wallet thing but I've gone for the physical S/T.  Have all mine going way back with the booklets and the printed individual games...
  • LargeAddick
    LargeAddick Posts: 33,339
    don't use my phone 'wallet' for anything else so I've gone for the physical card too.
  • Weegie Addick
    Weegie Addick Posts: 16,901
    edited April 2025
    I’d been too superstitious until now even to look up the curry house on the basis it might jinx us getting to the final. 

    I’ve just Googled and it is “permanently closed” so I’m off that particular tradition hook! 
  • Crusty54
    Crusty54 Posts: 3,313
    killerandflash said:
    Crusty54 said:
    The wallet is more reliable and faster to process at the gate than the barcode. It only needs to be near the reader as opposed to correctly lining up the barcode.
    I find the barcode really easy to use, and never have trouble lining it up.

    The delays are usually caused by people ahead of me using their phones, having to make the QR code bigger or smaller, turning up the brightness because the sun is shining at an awkward angle etc  :D
    Which is why they've introduced the wallet. As I said there is nothing to line up. The phone just has to held near the reader. 
  • _uptheaddicks
    _uptheaddicks Posts: 192
    I received print-at-home tickets rather than a mobile ticket to add to my google wallet. Presume I can/am better off just doing this manually?
  • fenaddick
    fenaddick Posts: 15,683
    _uptheaddicks said:
    I received print-at-home tickets rather than a mobile ticket to add to my google wallet. Presume I can/am better off just doing this manually?
    I have always just scanned the barcode from the email on my phone so you should be fine 
  • MuttleyCAFC
    MuttleyCAFC Posts: 47,942
    fenaddick said:
    _uptheaddicks said:
    I received print-at-home tickets rather than a mobile ticket to add to my google wallet. Presume I can/am better off just doing this manually?
    I have always just scanned the barcode from the email on my phone so you should be fine 
    I have seen that you can't do this but it does work as you are saying. Last season I was meeting some Norwegian friends at the Valley and bought the tickets which I printed out. I was caught in traffic and was going to miss the start and took photos of each ticket and mailed it to them which they used to get in before kick off.
  • _uptheaddicks
    _uptheaddicks Posts: 192
    Is the view from the NWA quadrant any good? Never sat there before, but friend is keen.
  • swords_alive
    swords_alive Posts: 4,673
    _uptheaddicks said:
    Is the view from the NWA quadrant any good? Never sat there before, but friend is keen.
    Yes, especially further back.

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  • swords_alive
    swords_alive Posts: 4,673
    Friend with physical s/t can't go tomorrow and has offered me use of his season ticket but i can't collect from him in the time frame. seems all is ok from other posts here, If he just sends me a picture of the barcode i can expect that to work.
  • WSS
    WSS Posts: 25,240
    swords_alive said:
    Friend with physical s/t can't go tomorrow and has offered me use of his season ticket but i can't collect from him in the time frame. seems all is ok from other posts here, If he just sends me a picture of the barcode i can expect that to work.
    Always used to. Goes without saying, make sure it's decent quality.
  • swords_alive
    swords_alive Posts: 4,673
    Thanks @WSS

  • golfaddick
    golfaddick Posts: 35,045
    edited January 19
    swords_alive said:
    Friend with physical s/t can't go tomorrow and has offered me use of his season ticket but i can't collect from him in the time frame. seems all is ok from other posts here, If he just sends me a picture of the barcode i can expect that to work.
    Yep should do. I done this before. Just make sure you have a pic of the whole ST just to be sure though.  
  • Siv_in_Norfolk
    Siv_in_Norfolk Posts: 4,163
    swords_alive said:
    Friend with physical s/t can't go tomorrow and has offered me use of his season ticket but i can't collect from him in the time frame. seems all is ok from other posts here, If he just sends me a picture of the barcode i can expect that to work.
    Add image to Google wallet/apple wallet to make it as easy as possible to scan in
  • swords_alive
    swords_alive Posts: 4,673
    Siv_in_Norfolk said:
    swords_alive said:
    Friend with physical s/t can't go tomorrow and has offered me use of his season ticket but i can't collect from him in the time frame. seems all is ok from other posts here, If he just sends me a picture of the barcode i can expect that to work.
    Add image to Google wallet/apple wallet to make it as easy as possible to scan in
    Very good idea, thanks @Siv_in_Norfolk . Looks really good now. 

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