Play - Off Ticket information 24-25 (Home seats SOLD OUT)

southamptonaddick said:

Covered End said:

southamptonaddick said:

Unbelievably I have just found and booked 3 tickets 2 in the West and 1 in NW.
Sadly I just kept refreshing the screen and seats kept popping up. So anyone still looking don't give up. 🤞

There are bound to be "returns" as the ticket office move S/T holders back to their S/T seats when dealing with requests.

That is true but they did say that those tickets wouldn't be available until 11am on Wednesday. 

No the S/T seats won't be available until 11am on Wednesday.
If a S/T holder bought the seats in panic and returned them to the club in return for their S/T seats. You have most likely purchased their returned panic buy non S/T holder seats. 

Pair in upper block N available as of now, and a single nonce special ticket in family corner

As said wtf did we not just give them 1k and held back JS ….

Airman Brown said:

Er_Be_Ab_Pl_Wo_Wo_Ch said:

Athletico Charlton said:

Brown59 said:

Must admit Charlton have definitely lost the plot on play off tickets. Spoke with ticket office who told me they didn’t expect the response to ticket sales. I told her wait for it—- if that’s your answer none of you should be working for CAFC and that is a piss poor excuse. With that I told her I have no faith in you getting my tickets to me although my monies been taken. Also told her I won’t be renewing my season ticket untill this is sorted out. A lot of angry people will be turning up to the valley next week. Also today my mate told me  who’s not a season ticket holder and got tickets yesterday 4 of them he has had his email and tickets and printed off. I have no faith hopefully mine will turn up. Scandalous what’s going on. They should hang their heads in shame. 

Having had a very poor experience in buying for the home game (got there in the end), I agree that Charlton have done a very poor job on this.

However, as said above I think you have used your frustration/anger in the wrong direction as the poor, lowly paid ticket office staff won't be the cause of this. 

Send an email/letter to Carter/Rodwell I guess to express your dissatisfaction, the heads of team need to learn from the errors made for future.

Agreed. The ownership now have clear evidence that the potential of the club is still alive and kicking. An adequately designed and tested ticket system is surely a worthwhile investment, and they must be in listening mode.

Us lot on here persevere with a weak ticket system with unclear direction. Would-be or marginal punters are less likely to persevere, and are being lost possibly forever.

I'm sure any correspondence to the appropriate people at the club - something constructive or a rant if need be - will all help make the point.

I don’t think the ticketing system is the issue. There have been some questionable management decisions and inadequate user instructions, but the system seems to have done its job. 

Not working on one of the worlds most popular web browsers is a pretty poor characteristic.

carly burn said:

Airman Brown said:

Er_Be_Ab_Pl_Wo_Wo_Ch said:

Athletico Charlton said:

Brown59 said:

Must admit Charlton have definitely lost the plot on play off tickets. Spoke with ticket office who told me they didn’t expect the response to ticket sales. I told her wait for it—- if that’s your answer none of you should be working for CAFC and that is a piss poor excuse. With that I told her I have no faith in you getting my tickets to me although my monies been taken. Also told her I won’t be renewing my season ticket untill this is sorted out. A lot of angry people will be turning up to the valley next week. Also today my mate told me  who’s not a season ticket holder and got tickets yesterday 4 of them he has had his email and tickets and printed off. I have no faith hopefully mine will turn up. Scandalous what’s going on. They should hang their heads in shame. 

Having had a very poor experience in buying for the home game (got there in the end), I agree that Charlton have done a very poor job on this.

However, as said above I think you have used your frustration/anger in the wrong direction as the poor, lowly paid ticket office staff won't be the cause of this. 

Send an email/letter to Carter/Rodwell I guess to express your dissatisfaction, the heads of team need to learn from the errors made for future.

Agreed. The ownership now have clear evidence that the potential of the club is still alive and kicking. An adequately designed and tested ticket system is surely a worthwhile investment, and they must be in listening mode.

Us lot on here persevere with a weak ticket system with unclear direction. Would-be or marginal punters are less likely to persevere, and are being lost possibly forever.

I'm sure any correspondence to the appropriate people at the club - something constructive or a rant if need be - will all help make the point.

I don’t think the ticketing system is the issue. There have been some questionable management decisions and inadequate user instructions, but the system seems to have done its job. 

Not working on one of the worlds most popular web browsers is a pretty poor characteristic.

I didn’t have any browser issues so can’t comment on that, but it’s essentially an interface problem. The back end seems to have coped fine to me.

Friend Or Defoe said:

WhenIwasLittleBoy said:

Why have we given Wycombe all the Jimmy Seed stand? They can hardly sell 4,000 for a home game, just give them half and put our fans in the half as we did against Doncaster. 

They sold the Jimmy Seed and 2 blocks of the East for the league cup-quarter final. I expect they'll fill the Jimmy (!) for such a big game.

We were a Premier League attraction then.

Er_Be_Ab_Pl_Wo_Wo_Ch said:

Airman Brown said:

Er_Be_Ab_Pl_Wo_Wo_Ch said:

Athletico Charlton said:

Brown59 said:

Must admit Charlton have definitely lost the plot on play off tickets. Spoke with ticket office who told me they didn’t expect the response to ticket sales. I told her wait for it—- if that’s your answer none of you should be working for CAFC and that is a piss poor excuse. With that I told her I have no faith in you getting my tickets to me although my monies been taken. Also told her I won’t be renewing my season ticket untill this is sorted out. A lot of angry people will be turning up to the valley next week. Also today my mate told me  who’s not a season ticket holder and got tickets yesterday 4 of them he has had his email and tickets and printed off. I have no faith hopefully mine will turn up. Scandalous what’s going on. They should hang their heads in shame. 

Having had a very poor experience in buying for the home game (got there in the end), I agree that Charlton have done a very poor job on this.

However, as said above I think you have used your frustration/anger in the wrong direction as the poor, lowly paid ticket office staff won't be the cause of this. 

Send an email/letter to Carter/Rodwell I guess to express your dissatisfaction, the heads of team need to learn from the errors made for future.

Agreed. The ownership now have clear evidence that the potential of the club is still alive and kicking. An adequately designed and tested ticket system is surely a worthwhile investment, and they must be in listening mode.

Us lot on here persevere with a weak ticket system with unclear direction. Would-be or marginal punters are less likely to persevere, and are being lost possibly forever.

I'm sure any correspondence to the appropriate people at the club - something constructive or a rant if need be - will all help make the point.

I don’t think the ticketing system is the issue. There have been some questionable management decisions and inadequate user instructions, but the system seems to have done its job. 

Good point, the underlying database does do its job and seems robust, I've never had an issue there, and the staff seem able to access and manipulate what they need to.

The ability of the end-user to serve themselves via the website that sits on top of the database - and all the before, during and after comms around a purchase - is the angle I was thinking of.

This is what you’d expect in an organisation that is (or has been) top heavy with senior management and short of middle managers IMO. 

Er_Be_Ab_Pl_Wo_Wo_Ch said:

Athletico Charlton said:

Brown59 said:

Must admit Charlton have definitely lost the plot on play off tickets. Spoke with ticket office who told me they didn’t expect the response to ticket sales. I told her wait for it—- if that’s your answer none of you should be working for CAFC and that is a piss poor excuse. With that I told her I have no faith in you getting my tickets to me although my monies been taken. Also told her I won’t be renewing my season ticket untill this is sorted out. A lot of angry people will be turning up to the valley next week. Also today my mate told me  who’s not a season ticket holder and got tickets yesterday 4 of them he has had his email and tickets and printed off. I have no faith hopefully mine will turn up. Scandalous what’s going on. They should hang their heads in shame. 

Having had a very poor experience in buying for the home game (got there in the end), I agree that Charlton have done a very poor job on this.

However, as said above I think you have used your frustration/anger in the wrong direction as the poor, lowly paid ticket office staff won't be the cause of this. 

Send an email/letter to Carter/Rodwell I guess to express your dissatisfaction, the heads of team need to learn from the errors made for future.

Agreed. The ownership now have clear evidence that the potential of the club is still alive and kicking. An adequately designed and tested ticket system is surely a worthwhile investment, and they must be in listening mode.

Us lot on here persevere with a weak ticket system with unclear direction. Would-be or marginal punters are less likely to persevere, and are being lost possibly forever.

I'm sure any correspondence to the appropriate people at the club - something constructive or a rant if need be - will all help make the point.

Sort of issue it might be worth raising at the CAST Q&A with Gavin Carter? @Pico

StrikerFirmani said:

aliwibble said:

StrikerFirmani said:

So how come if you have a ST you can't buy your ticket because it is sold out. Yet they are supposed to be holding your seat till Wednesday ? 

@strikerfirmani you can buy your seat, but you need to go to your account and then click on the word "here" in the alert message - you can see an example in this post https://charltonlife.vanillacommunity.com/discussion/comment/5524604/#Comment_5524604

Tried to that but it isn't letting me.  I have bought a 25/26 ST but didn't have a ST for this season I have been buying match tickets this season.  However it said in the email from the club that 25/26 ST holders were still able to buy their ticket.   

Make sure you are clicking on the actual word "here". It isn't clear that's what you have to do and it's a bit like pixel hunting.

AFKABartram said:

Airman Brown said:

carly burn said:

Airman Brown said:

Er_Be_Ab_Pl_Wo_Wo_Ch said:

Athletico Charlton said:

Brown59 said:

Must admit Charlton have definitely lost the plot on play off tickets. Spoke with ticket office who told me they didn’t expect the response to ticket sales. I told her wait for it—- if that’s your answer none of you should be working for CAFC and that is a piss poor excuse. With that I told her I have no faith in you getting my tickets to me although my monies been taken. Also told her I won’t be renewing my season ticket untill this is sorted out. A lot of angry people will be turning up to the valley next week. Also today my mate told me  who’s not a season ticket holder and got tickets yesterday 4 of them he has had his email and tickets and printed off. I have no faith hopefully mine will turn up. Scandalous what’s going on. They should hang their heads in shame. 

Having had a very poor experience in buying for the home game (got there in the end), I agree that Charlton have done a very poor job on this.

However, as said above I think you have used your frustration/anger in the wrong direction as the poor, lowly paid ticket office staff won't be the cause of this. 

Send an email/letter to Carter/Rodwell I guess to express your dissatisfaction, the heads of team need to learn from the errors made for future.

Agreed. The ownership now have clear evidence that the potential of the club is still alive and kicking. An adequately designed and tested ticket system is surely a worthwhile investment, and they must be in listening mode.

Us lot on here persevere with a weak ticket system with unclear direction. Would-be or marginal punters are less likely to persevere, and are being lost possibly forever.

I'm sure any correspondence to the appropriate people at the club - something constructive or a rant if need be - will all help make the point.

I don’t think the ticketing system is the issue. There have been some questionable management decisions and inadequate user instructions, but the system seems to have done its job. 

Not working on one of the worlds most popular web browsers is a pretty poor characteristic.

I didn’t have any browser issues so can’t comment on that, but it’s essentially an interface problem. The back end seems to have coped fine to me.

Clearly the club didn’t anticipate the demand fully and it didn’t seem to have thought much about the user experience, but these are management not software issues.

I generally agree but there’s been multiple software issues too. Browser inconsistencies, unreadable hyperlinks. caching problems with people having to log into a new device, bugs around disabled / helper categories that have never been addressed in five years and many more quirks. A friend with an Adult and Child ST still hasn’t manage to sort theirs as it won’t allow them to proceed with the child ticket. 

Agree too.  I managed to buy both but… not without multiple error messages trying to log in and ‘broken’ links on various browsers.  I’m pretty tech savvy and never spotted the reservations ‘here’ link and ended up on the block page where there was another link to get to my ST seat (also took several attempts before it finally worked) - I fully understand if non-tech people got frustrated and just bought seats anywhere.  Definitely IT issues but I’m not sure if you can pin that solely on systemic SMT failings.  What is important is that the various departments learn from the experience.  It needs a proper post mortem and 8D analysis to find the real root cause rather than pre-supposing it’s all ‘management’ or ‘IT’ or ‘phase of the moon’ fault.  Best way to find improvements for these kind of failures is to go in with an open mind and avoid finger pointing and presumption of responsibility