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Age verification

redman
redman Posts: 5,427
in General Charlton

I have received an email, supposedly from Charlton requesting proof of age verification. I have an over 65 season ticket and have had since I hit that age ie 8 years. 4 of the 5 tickets I bought are concessions. Every one is same category as last year. And that is what puzzles me.

Not keen to email passport/driving licence to them as I wouldn't be convinced their systems are fully secure to be honest.

Am I alone in this request?

Comments

  • blackpool72
    blackpool72 Posts: 24,458
    redman said:

    I have received an email, supposedly from Charlton requesting proof of age verification. I have an over 65 season ticket and have had since I hit that age ie 8 years. 4 of the 5 tickets I bought are concessions. Every one is same category as last year. And that is what puzzles me.

    Not keen to email passport/driving licence to them as I wouldn't be convinced their systems are fully secure to be honest.

    Am I alone in this request?

    Several of my mates have recieved the same despite having a season ticket since we returned to the Valley. 
  • AllHailTheHen
    AllHailTheHen Posts: 3,235
    I have the email as my kids have concession tickets. 1st time in 3 seasons this has happened.
  • TD_Addick
    TD_Addick Posts: 78
    I should Imagine if over 65 is cheaper tickets could be why as they want to make sure you aren't 25 or something getting cheaper tickets. Still isn't right them asking for things like passports or driving license, maybe send a selfie.
  • ElfsborgAddick
    ElfsborgAddick Posts: 30,219
    redman said:

    I have received an email, supposedly from Charlton requesting proof of age verification. I have an over 65 season ticket and have had since I hit that age ie 8 years. 4 of the 5 tickets I bought are concessions. Every one is same category as last year. And that is what puzzles me.

    Not keen to email passport/driving licence to them as I wouldn't be convinced their systems are fully secure to be honest.

    Am I alone in this request?


    If they have already taken your payment I'd feel inclined to ignore this.  Failing that, if you are able to get over there then pay them a visit.
    I fully get your concern regards sending the details over.  Perhaps you could WattsApp to a member of staff?
  • Hex
    Hex Posts: 1,952
    I have checked with the club, they have checked my ST history and admit proof isn’t necessary.  I believe someone sent these emails out without thinking it through.
  • Henry Irving
    Henry Irving Posts: 86,427
    I got the same email today as first year as an old codger.

    They did say they don't believe I'm that old as I look so young and vigourous.

    I will send some proof.
  • superdulvertonred
    superdulvertonred Posts: 1,245
    I got it the e mail as well. I have five season tickets the only change is that my eldest grandson moved from u18 to U21 but don’t know why they want details as he has had a season ticket for ten years now! and I have paid the increased price for him the other three grandchildren remain in the category they were last season.
  • shine166
    shine166 Posts: 14,455
    TD_Addick said:
    I should Imagine if over 65 is cheaper tickets could be why as they want to make sure you aren't 25 or something getting cheaper tickets. Still isn't right them asking for things like passports or driving license, maybe send a selfie.
    Tough gig supporting Charlton, not sure selfies will reflect the true age ! 
  • superdulvertonred
    superdulvertonred Posts: 1,245
    superdulvertonred said:
    I got it the e mail as well. I have five season tickets the only change is that my eldest grandson moved from u18 to U21 but don’t know why they want details as he has had a season ticket for ten years now! and I have paid the increased price for him the other three grandchildren remain in the category they were last season.
    Re above club got straight back to me and checked account and no additional verification is needed 

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  • Stig
    Stig Posts: 29,824
    Can you send the DVLA link that's can be used to verify your driving licence categories and endorsements. I don't know if it has age details, but it may be worth checking out.
  • jose
    jose Posts: 1,444
    I have ordered physical season ticket cards.
    The post is confusing as it says it won't activate my email until verification.
  • _MrDick
    _MrDick Posts: 13,272
    I’m gonna send a copy of my birth certificate 
  • TD_Addick
    TD_Addick Posts: 78
    shine166 said:
    TD_Addick said:
    I should Imagine if over 65 is cheaper tickets could be why as they want to make sure you aren't 25 or something getting cheaper tickets. Still isn't right them asking for things like passports or driving license, maybe send a selfie.
    Tough gig supporting Charlton, not sure selfies will reflect the true age ! 
    Lol yes maybe redman is like Benjamin Button looks 80 but is actually in his 20s with all the stress of supporting Charlton!
  • cafcfan
    cafcfan Posts: 11,370
    They did all this a couple of seasons ago. I think because they had switched computer systems and not carried forward the data from the old one. 
    Not sure I'd worry about your persona data. If it's hard copy they are just going to record that you are not a scrote trying to buck the system and throw it away/pass to a Kolkata call centre*

    *delete as appropriate.
  • PrincessFiona
    PrincessFiona Posts: 5,855
    Henry Irving said:
    I got the same email today as first year as an old codger.

    They did say they don't believe I'm that old as I look so young and vigourous.

    I will send some proof.
    a photo wearing one of your cardigans?
  • Hex
    Hex Posts: 1,952
    jose said:
    I have ordered physical season ticket cards.
    The post is confusing as it says it won't activate my email until verification.
    When you present your ST at the turnstile that just says "it's me, let me in".  Your credentials are checked and providing the ST has been activated and it hasn't been used for that match already, you can enter.
  • jose
    jose Posts: 1,444
    Hex said:
    jose said:
    I have ordered physical season ticket cards.
    The post is confusing as it says it won't activate my email until verification.
    When you present your ST at the turnstile that just says "it's me, let me in".  Your credentials are checked and providing the ST has been activated and it hasn't been used for that match already, you can enter.
    I hope when it arrives it has been activated.
  • CaptainRobbo
    CaptainRobbo Posts: 2,227
    redman said:

    I have received an email, supposedly from Charlton requesting proof of age verification. I have an over 65 season ticket and have had since I hit that age ie 8 years. 4 of the 5 tickets I bought are concessions. Every one is same category as last year. And that is what puzzles me.

    Not keen to email passport/driving licence to them as I wouldn't be convinced their systems are fully secure to be honest.

    Am I alone in this request?

    Curbs will sort it out for you.
    He's a computer wizz.
  • Off_it
    Off_it Posts: 29,373
    _MrDick said:
    I’m gonna send a copy of my birth certificate 
    Fax them a copy

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  • Off_it
    Off_it Posts: 29,373
    edited 1:20AM
    Reminds me of when I started a new job a few years back and I had to give them my passport to copy to prove I was who I said I was. Fair enough.

    As the woman from HR was copying it she noticed it only had 9 months left before expiry.

    "You'll have to bring in a copy of your new passport when you get it." She said.

    "Why? It's still me in the photo and standing here, isn't it?"

    She just looked confused.
  • ShootersHillGuru
    ShootersHillGuru Posts: 51,228
    Not had a season ticket for six years now. Are the tickets still the book with effectively match day tokens that you tear out when attending or are they now credit card type tickets ?
  • gringo
    gringo Posts: 1,143
    edited 8:17AM
    ShootersHillGuru said:
    Not had a season ticket for six years now. Are the tickets still the book with effectively match day tokens that you tear out when attending or are they now credit card type tickets ?
    no you get a bar code tattooed on your forehead which you waive in front of the scanner, after removing your bobble hat/ museum beanie (available in various colours & sizes) or comic red and white jesters hat as appropriate.
  • guinnessaddick
    guinnessaddick Posts: 30,531
    Stig said:
    Can you send the DVLA link that's can be used to verify your driving licence categories and endorsements. I don't know if it has age details, but it may be worth checking out.
    I’ve just done one as I’m away next week, it doesn’t show your age or DOB.
  • Garrymanilow
    Garrymanilow Posts: 14,560
    With the profile of this place you'd think it would be quicker for the club to just ask the u65s to send their proof of age in. Would save a lot of time
  • jose
    jose Posts: 1,444
    I always go to the ticket office in person to pay for my season tickets.
    One old man one, and one man man one. My money was eagerly accepted there and then.
    They could’ve looked at my season ticket history.
    Looked at my old face.
    Asked for ID there and then.
    Told me about ‘digital’ age verification there and then.
    But instead they send me an email that suggests my entry to the ground is now under threat in comparison with every previous season when it wasn’t an issue.
  • shirty5
    shirty5 Posts: 19,898
    edited 8:59AM
    jose said:
    I always go to the ticket office in person to pay for my season tickets.
    One old man one, and one man man one. My money was eagerly accepted there and then.
    They could’ve looked at my season ticket history.
    Looked at my old face.
    Asked for ID there and then.
    Told me about ‘digital’ age verification there and then.
    But instead they send me an email that suggests my entry to the ground is now under threat in comparison with every previous season when it wasn’t an issue.
    Seems to be a case of hitting a button on a boy of software that sends this email to everyone  over a certain age group.

    However all it does is wind up the ones that have been going for years and years, especially the ones who have been over that age bracket for many years.

    The ticket office staff then take the brunt of it over the phone, via email or in person, when it’s their Line managers or senior management who have decided to push this out there 
  • jose
    jose Posts: 1,444
    edited 9:40AM
    shirty5 said:
    jose said:
    I always go to the ticket office in person to pay for my season tickets.
    One old man one, and one man man one. My money was eagerly accepted there and then.
    They could’ve looked at my season ticket history.
    Looked at my old face.
    Asked for ID there and then.
    Told me about ‘digital’ age verification there and then.
    But instead they send me an email that suggests my entry to the ground is now under threat in comparison with every previous season when it wasn’t an issue.
    Seems to be a case of hitting a button on a boy of software that sends this email to everyone  over a certain age group.

    However all it does is wind up the ones that have been going for years and years, especially the ones who have been over that age bracket for many years.

    The ticket office staff then take the brunt of it over the phone, via email or in person, when it’s their Line managers or senior management who have decided to push this out there 
    I agree with you.
    The underlings are set on a crap path by overlings.
    ’‘twas always the case.
    I bet words like ‘just’ and ‘obviously’ were used when giving out the orders.
    As in ‘it’s obvious all concessions are fiddling the deal, so you just alienate all season ticket holders by sending emails’.
    Clearly apologists will now ask ‘how else can we catch deal fiddlers?’
    My answer would be to ask right back ‘how did they do it in the days before mindless geeks and computers?’

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