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Ticket office - praise

Ledge
Ledge Posts: 7,179
edited April 2007 in General Charlton
got to say couldn't have been more helpful when i belled 'em earlier about Readign ticket for my boy -

Comments

  • Henry Irving
    Henry Irving Posts: 85,477
    [cite]Posted By: Ledge Knows[/cite]got to say couldn't have been more helpful when i belled 'em earlier about Readign ticket for my boy -

    Do me a favour and e-mail Russell on tickets@cafc.co.uk and say that. I get feed up with just passing on complaints and moans to them.

    Ben
  • Ledge
    Ledge Posts: 7,179
    Done Benny boy
  • Off_it
    Off_it Posts: 29,016
    Credit where it's due I suppose, but seeing as we're paying for the ticket office "service" now - on top of paying for the tickets themselves - isn't it only right that this service should be, at the very least, "helpful"? It is a service we're paying for so that they can sell us something after all.

    We have to bear in mind who the customer is and who's doing who a favour here!
  • Henry Irving
    Henry Irving Posts: 85,477
    Cheers M.

    You're right Off-it but if people get praise for doing their job well they are more likely to do it well again and also more likely to listen when they get justified and constructive criticism. That applies to any job not just ticket office staff. Don't know what you do but I guess that applies in your job as well.

    I spend a lot of time interviewing staff in my "proper" job. When I ask them "how do you know you're doing a good job" they often answer "well, no one's shouted at me this week". Great motivator that.
  • StanmoreAddick
    StanmoreAddick Posts: 4,150
    A thank you costs nothing yet can make someone feel a whole lot better, and frankly a lot likely to do a decent job for you in the future.

    Russell has also helped me out when my season ticket was stolen and is a good guy.
  • Off_it
    Off_it Posts: 29,016
    [cite]Posted By: Henry Irving[/cite]Cheers M.

    You're right Off-it but if people get praise for doing their job well they are more likely to do it well again and also more likely to listen when they get justified and constructive criticism. That applies to any job not just ticket office staff. Don't know what you do but I guess that applies in your job as well.

    I spend a lot of time interviewing staff in my "proper" job. When I ask them "how do you know you're doing a good job" they often answer "well, no one's shouted at me this week". Great motivator that.

    That's a very good point Henry - and to be fair I did say "credit where it's due". Personally, believe it or not, I'm more likely to email someone about something good than I am about something bad, but that's probably just because "bad" seems to be par for the course in most things.

    Take today for example. I've spoken to two financial institutions and the first was the standard unhelpful "f you" sort of attitude to service you would expect. The second was very helpful - and his employers got an email praising the service.

    The thing that makes me laugh is when you get a sales call from your bank trying to flog you some old shit and after a while they ask you for "security details" to check they've got the right person. My standard response is "what's YOUR password" when they ask me for mine. When they repeat that they want mine I always say, "Well, we're not going to get very far like this are we? I know who I am but you could be anyone".

    Life's all about small victories ........
  • Henry Irving
    Henry Irving Posts: 85,477
    You did say "credit where credit is due".

    I'm coming from the perspective that I get far more e-mails/letters/phone calls complaining that praising. When necessary I pass these on to the relevant managers but I don't want to give them the idea that I'm only ever contacting them with a moan so I make a point of getting people to praise the staff or pass it on myself.
  • AFKABartram
    AFKABartram Posts: 58,143
    [cite]Posted By: Henry Irving[/cite]I'm coming from the perspective that I get far more e-mails/letters/phone calls complaining that praising.


    perhaps you're doing something wrong, i know Sue's inbox was full of praise :-)
  • Henry Irving
    Henry Irving Posts: 85,477
    [cite]Posted By: AFKA Bartram[/cite]
    [cite]Posted By: Henry Irving[/cite]I'm coming from the perspective that I get far more e-mails/letters/phone calls complaining that praising.


    perhaps you're doing something wrong, i know Sue's inbox was full of praise :-)

    I think maybe the three managers, bottom of the table and ditching the Red, Red Robin thing has something to do with it :-(

    BTW AFKA - have you see the e-mail from Ben T.
  • F-Blocker
    F-Blocker Posts: 3,409
    [cite]Posted By: AFKA Bartram[/cite]
    [cite]Posted By: Henry Irving[/cite]I'm coming from the perspective that I get far more e-mails/letters/phone calls complaining that praising.


    perhaps you're doing something wrong, i know Sue's inbox was full of praise :-)
    It's a good job I don't have a filthy mind! ;o)

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  • Henry Irving
    Henry Irving Posts: 85,477
    [cite]Posted By: F-Blocker[/cite]
    [cite]Posted By: AFKA Bartram[/cite]
    [cite]Posted By: Henry Irving[/cite]I'm coming from the perspective that I get far more e-mails/letters/phone calls complaining that praising.


    perhaps you're doing something wrong, i know Sue's inbox was full of praise :-)
    It's a good job I don't have a filthy mind! ;o)

    Oh Please! AFKA Ban the pervert NOW! : - )

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