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Unable to buy a ticket for today's game
Off_it
Posts: 28,853
My son has decided he wants to go today, but the website says tickets are unavailable for sale (despite there being lots of seats free) and when I ring the ticket office it's closed, despite the recorded message going on to say it's open from 10.30am on a home matchday. Result = one less seat sold , and one potential fan lost (have been desperately trying to get him back into Charlton for years now.)
Same old Charlton. Pathetic.
Same old Charlton. Pathetic.
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Comments
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Why can't you buy ticket in person at the ground?4
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Sure they will be selling on the day in person0
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It's been removed from the match tickets section. How odd.
This happened at 12pm in previous seasons but falls down a rabbit hole whenever queried.
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Because he wasn't going to travel on the off chance he could queue up and get one, so he's gone back to bed.stoneroses19 said:Why can't you buy ticket in person at the ground?
It shouldn't be that difficult to buy a fucking ticket.8 -
It’s not - there will be thousands available at the ground.13
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Everyone who wants a ticket will get one.15
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Tickets have more or less always gone off sale 3 hours before kickoff, with them then available to purchase at the ground on the day.
It's not pathetic.
It's not "that fucking difficult" to buy a ticket.
They've been on sale for ages and if your son has only decided to go this morning, but can't be arsed to get down to The Valley to queue up, then he can't be that arsed actually seeing the game can he?
Still, have to find something to moan about I guess.30 -
Meh... Not at Wembley... Not interested...golfaddick said:Everyone who wants a ticket will get one.
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Mate, with the greatest respect, you don't know what you're talking about and you don't know my situation. So, please, fuck off.sam3110 said:Tickets have more or less always gone off sale 3 hours before kickoff, with them then available to purchase at the ground on the day.
It's not pathetic.
It's not "that fucking difficult" to buy a ticket.
They've been on sale for ages and if your son has only decided to go this morning, but can't be arsed to get down to The Valley to queue up, then he can't be that arsed actually seeing the game can he?
Still, have to find something to moan about I guess.17 -
Do you work in customer service in your industry?sam3110 said:Tickets have more or less always gone off sale 3 hours before kickoff, with them then available to purchase at the ground on the day.
It's not pathetic.
It's not "that fucking difficult" to buy a ticket.
They've been on sale for ages and if your son has only decided to go this morning, but can't be arsed to get down to The Valley to queue up, then he can't be that arsed actually seeing the game can he?
Still, have to find something to moan about I guess.12 - Sponsored links:
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sam3110 said:Tickets have more or less always gone off sale 3 hours before kickoff, with them then available to purchase at the ground on the day.
It's not pathetic.
It's not "that fucking difficult" to buy a ticket.
They've been on sale for ages and if your son has only decided to go this morning, but can't be arsed to get down to The Valley to queue up, then he can't be that arsed actually seeing the game can he?
Still, have to find something to moan about I guess.That post is very uncalled for.You even had the cheek to lol his post.9 -
Hope he's not in HR either.JohnnyH2 said:
Do you work in customer service in your industry?sam3110 said:Tickets have more or less always gone off sale 3 hours before kickoff, with them then available to purchase at the ground on the day.
It's not pathetic.
It's not "that fucking difficult" to buy a ticket.
They've been on sale for ages and if your son has only decided to go this morning, but can't be arsed to get down to The Valley to queue up, then he can't be that arsed actually seeing the game can he?
Still, have to find something to moan about I guess.0 -
JohnnyH2 said:
Do you work in customer service in your industry?sam3110 said:Tickets have more or less always gone off sale 3 hours before kickoff, with them then available to purchase at the ground on the day.
It's not pathetic.
It's not "that fucking difficult" to buy a ticket.
They've been on sale for ages and if your son has only decided to go this morning, but can't be arsed to get down to The Valley to queue up, then he can't be that arsed actually seeing the game can he?
Still, have to find something to moan about I guess.
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It is bizarre though isn't it? If you want to buy online even ten minutes before kick off why can't you? Not rocket science surely?7
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Give more context then, or don't moan about it, if it's a situation that isn't that simple.3
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Should be making it as easy and available as is possible, not harder in any way shape or form.LargeAddick said:It is bizarre though isn't it? If you want to buy online even ten minutes before kick off why can't you? Not rocket science surely?5 -
Absolutely, you should be able to get the ticket online in a matter of minutes.ShootersHillGuru said:
Should be making it as easy and available as is possible, not harder in any way shape or form.LargeAddick said:It is bizarre though isn't it? If you want to buy online even ten minutes before kick off why can't you? Not rocket science surely?
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Pretty sure they work in hospitality from memory, lolJohnnyH2 said:
Do you work in customer service in your industry?sam3110 said:Tickets have more or less always gone off sale 3 hours before kickoff, with them then available to purchase at the ground on the day.
It's not pathetic.
It's not "that fucking difficult" to buy a ticket.
They've been on sale for ages and if your son has only decided to go this morning, but can't be arsed to get down to The Valley to queue up, then he can't be that arsed actually seeing the game can he?
Still, have to find something to moan about I guess.3 - Sponsored links:
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There will have been potential fans/customers turn up today to be asked for £34 cheapest adult ticket. It is bonkers.0
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Pathetic comment - anyone could have got in today as we all know,..Off_it said:My son has decided he wants to go today, but the website says tickets are unavailable for sale (despite there being lots of seats free) and when I ring the ticket office it's closed, despite the recorded message going on to say it's open from 10.30am on a home matchday. Result = one less seat sold , and one potential fan lost (have been desperately trying to get him back into Charlton for years now.)
Same old Charlton. Pathetic.
You say Charlton Pathetic- don’t seem like a fan ..3 -
If the website is configured to stop selling tickets at a certain cut-off point pre-match, for whatever reason, then there should be a message there when trying to buy a ticket stating that there are tickets available to be bought on the day from the Valley to avoid ambiguity.
Take all the emotion out of it and there’s something that can be done to avoid this situation in the future.12 -
Why should I "give more context", you clown. Who are you?sam3110 said:Give more context then, or don't moan about it, if it's a situation that isn't that simple.
All week I work with businesses who are devising ways to make "customer experience" easier, so they can more easily sell their product. But at Charlton they always seemed to have done the opposite, putting obstacles in the way.
In this day and age, why is it not possible to buy a print at home ticket digitally two hours before kick off?
Why was the ticket office advertised as being open from 10.30am but still shut at 10.50? So I couldn't buy one to be picked up.
We surely want to make it as easy as possible for lapsed supporters to come back? Especially when there were thousands of empty seats. Surely that is something we all can agree on? And the point here is "lapsed" supporters. Of course he could go down and queue up to get a ticket and of course he could've got one weeks ago. But if a lapsed fan wakes up and thinks, "nice day today, think I might go down to Charlton" then in an age (and of an age) where he does everything else online in seconds, it's all a bit 1980's to tell him he has to travel an hour to to join a queue and hope there's some left when he's done that. He will just find something else to do.
In this instance we failed to bring a lapsed fan back and the club missed out on £34. And I've been working bloody hard to try and get him back into the fold as well.20 -
I never said "Charlton Pathetic". There's a full stop in there, so learn to read.Valleysarr said:
Pathetic comment - anyone could have got in today as we all know,..Off_it said:My son has decided he wants to go today, but the website says tickets are unavailable for sale (despite there being lots of seats free) and when I ring the ticket office it's closed, despite the recorded message going on to say it's open from 10.30am on a home matchday. Result = one less seat sold , and one potential fan lost (have been desperately trying to get him back into Charlton for years now.)
Same old Charlton. Pathetic.
You say Charlton Pathetic- don’t seem like a fan ..8 -
I was more than happy to pay that. They didn't want the money.swords_alive said:There will have been potential fans/customers turn up today to be asked for £34 cheapest adult ticket. It is bonkers.3 -
I'm with @Off_it here. We surely want to shift as many tickets as possible so why put obstacles in people's way?6
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They struggle to even sell a pint to people who want one at half time there's no chance of them making anything else easy.Off_it said:
Why should I "give more context", you clown. Who are you?sam3110 said:Give more context then, or don't moan about it, if it's a situation that isn't that simple.
All week I work with businesses who are devising ways to make "customer experience" easier, so they can more easily sell their product. But at Charlton they always seemed to have done the opposite, but putting obstacles in the way.
In this day and age, why is it not possible to buy a print at home ticket digitally two hours before kick off?
Why was the ticket office advertised as being open from 10.30am but still shut at 10.50? So I couldn't buy one to be picked up.
We surely want to make it as easy as possible for lapsed supporters to come back? Especially when there were thousands of empty seats. Surely that is something we all can agree on?
In this instance we failed. And I've been working bloody hard to try and get him back into the fold.
I don't like it and I actually see it as a bad policy though I know why they do it but the extra charge on the day of the game is another poor thing we do.1 -
Off_it said:
Why should I "give more context", you clown. Who are you?sam3110 said:Give more context then, or don't moan about it, if it's a situation that isn't that simple.
All week I work with businesses who are devising ways to make "customer experience" easier, so they can more easily sell their product. But at Charlton they always seemed to have done the opposite, but putting obstacles in the way.
In this day and age, why is it not possible to buy a print at home ticket digitally two hours before kick off?
Why was the ticket office advertised as being open from 10.30am but still shut at 10.50? So I couldn't buy one to be picked up.
We surely want to make it as easy as possible for lapsed supporters to come back? Especially when there were thousands of empty seats. Surely that is something we all can agree on?
In this instance we failed. And I've been working bloody hard to try and get him back into the fold.
It was a s*** personal comment that was bang out of order by @sam3110 who even wanted to justify his comment by wanting the last word.
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Wow your son didn’t go and missed a great ending to our return to the Championship!
Charlton will be gutted on the lost 34 notes..
Maybe for the Next game he gets a picket in advance like we all do now days ?0
