I've looked at my account online today and the bank have taken off my overdraft, which means I'm £250 down for the month. I haven't had a letter I'm not in bad debt and it's been on there since I opened the account about 8 years ago, can they just do that?
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They probably will as a one-off, so be sure to thank them.
Then switch bank/bulding-society.
SORT IT OUT
http://www.thisismoney.co.uk/saving-and-banking/article.html?in_article_id=408746&in_page_id=7