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"You have a security problem" - IT help needed!

edited September 2008 in Not Sports Related
My dogbob laptop keeps flasing this up at me and then opening dozens of bloody windows that I then have to keep closing down. It's been doing it all day and it's really fecking me off. It keeps telling me to download some anti-sptware softwarem but I ain't falling for that.

I've signed up to McAfee but that doesn't seem to be helping much. I've been running a scan since 10am this morning on it and it still hasn't finished - so that can't be right either!

Anyone got any ideas, before I throw the bleedin thing in the river?

Cheers!

Comments

  • My usual fix to issues like this is using 'system restore'. Just take it all abck a couple of days.

    gl.

    S.
  • [cite]Posted By: SantaClaus[/cite]My usual fix to issues like this is using 'system restore'. Just take it all abck a couple of days.

    gl.

    S.

    Cheers Santa. One problem though - I'm an IT f*ckwit and don't know how to do that!
  • Try punching the exact error/spam message into google. You'll quite often find that it brings up a forum link to a techie website where someone has had the same problem and usually someone has also posted instructions for removing it. That method has worked for me in the past.

    You could also look for suspicious items in the system ini (go start -> run, type msconfig and hit enter, then select the sys.ini tab (I think thats what it's called)). That brings up a list of items that start on startup. Deselect any suspicious items. That method won't remove the problem but it will at least stop the programme starting up. I wouldn't do this though unless you're confident you won't turn off something you shouldn't, but it can also be a way to improve your PC's performance as a lot of programmes such as Real player and Quicktime for example start up programmes to run in the background that aren't at all necessary and just rob memory.
  • OK Off it if your system is XP go to start>search>system restore. When it comes up there are two options, 'create restore point' or 'restore to prvious time'. I would create a restore point so if you lose anything important you can go back. Then after the restore point has been created do a system restore to a date before the problem. The computer will have to restart and then the problem should be gone. Run a McAffee scan after you've finsihed.

    Good luck
  • happened to me few weeks back. Got an IT guy to look at it for me. back up what u need on ur lap top then do as Santa says.Do u have all ur rebuild discs etc ? its like when u first got ur lap top , u have to re-install everything.If its the one that i had it says install this its $45 and i thought yes like bollox.

    F**king drove me mad, could work round it for a fw days, but had to give up in end
  • adsads
    edited September 2008
    if the system restore and virus scan doesnt remove it, install spybot http://www.safer-networking.org/index2.html and lavasofts free adaware trial http://lavasoft.com/single/trialpay.php and scan it with them, i find it usually sorts problems like this out
  • This is a VERY common virus/scam...I'm no expert at all but it's been around for a while now...Oh and of course, needless to say, even if you were foolish enough to cough up the $45.00 they wouldn't remove the problem.
  • edited September 2008
    This type of scam is one of the hardest to protect unwitting users against - and is a nightmare to remove. Its what we call a 'fake anti-malware' scam - whereby a dirty piece of scumware hidden in an otherwise perfectly legitimate site (usually served up by a compromised banner ad on the site) throws up an initial pop-up window telling you that your system has been infected/has a trojan/is running slowly. Unless you are fully patched against the vulnerability this exploits (most people - around 90% of home users - aren't as they don't regularly run Windows Update) then the ONLY way to avoid getting infected at this point is to close your browser completely (right click the Taskbar at the bottom of the screen, select 'Task Manager' and, on the 'Processes' tab (second one along) highlight either 'iexplore.exe' or 'firefox.exe' depending on which browser you are usingand select 'End Process'. Click 'Yes' on the warning dialog box.

    if you don't follow this process and try to select 'No' or the 'X' in the top right hand corner of the pop-up, you will download all sorts of shite that turns your PC into part of a 'botnet' (a 'zombie' PC used by people to send spam or participate in DOS attacks on websites like Internet Gaming and Gambling sites) and attempts to hijack your browser to porn sites as part of click fraud. You'll also download trojans that attempt to steal your internet banking passwords, and, as you've noticed most obviously, a piece of malware that throws up repeated pop-ups trying to extort money from you. The cleverest of these will actually attempt to encrypt data found in common locations (My Documents, My Music etc) then ping you messages telling you that, unless you cough up some wedge to a shady fooker in the Ukraine, you will never be able to access the data again. Devious bastards!

    Of course, this is all pointless advice once you've been infected already, but it might stand you in good stead in the future.

    If, as you've indicated, you've already been infected, there are ways to get rid of the scumware, but unless you know what you're doing, its often quicker and easier just to back up all your data (documents, spreadsheets, pictures, music etc) to another source (removable USB key or drive is best for this depending on how much you have) then format and reinstall Windows. Chances are if you've bought a modern PC from Dell, or HP or someone like that, you will have either a recovery partition (an area of the hard disk specifically set aside for reinstalling to factory defaults) or a recovery CD - which will do the same thing but slower and may require faffing about with drivers and junk afterwards).

    For comparison's sake, if you decide you don't want to bother with all this yourself, I usually charge £50 an hour for private work - there are people out there who will charge less, but you will invariably end up being ripped off by someone who doesn't have a Danny what they're doing if you go for the cheap end of the market. Not that I'm offering my services BTW, I don't do private work at all if I can help it - but that's the sort of rate you would be looking at to get a competent bod to reinstall for you.

    For further information, go to this wiki page - it may help to give you a fuller understanding of exactly what I'm trying to get across here.

    HTH

    PS: System Restore won't help in this situation I'm afraid - this type of scumware invariably infects every restore point
  • Cheers for this chaps.

    I've tried "System Restore" and it seems to have done the trick for now - touch wood! - but there has been something wrong with this laptop for a while now, in fact since about two days after I got it. It was running fast as lightning when I got it, but now the bloody thing is slower than when I had dial-up!

    Thanks again for all the help. Beers on me tomorrow - if you can find me!
    ;o)
  • Just for future reference Off_it, I find this a very useful web-site and there are a lot of tips and tricks in the tutorials section for making your computer more secure and run more smoothly:

    Bleeping Computer
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