browser help

AFKABartram

Any help offered much appreciated.

Home pc is saying broadband is connected , yet it won't upload any pages. Just get it hanging on 'looking up WWW.blah.co.UK' for ten seconds, then goes to 'done'.

Don't want to call oranges rip off support line, so would appreciate any help ta

AFKABartram

Any suggestions guys ?

coltsgoalie

This happens quite often with my computers usually if i just leave it for a while it begins to work if the problem persists u may have to call orange? 

Rufus_Ambition

Have you tried switching off your broadband router for 30 seconds, then turning it back on again?

I know it sounds lame but it usually does the trick for me...

aliwibble

You using a windows PC AFKA? If so, open up a command prompt (you'll probably find it in Start, Programs, Accessories, Command Prompt, or if you have access to Start, Run, you can just type cmd ENTER) then type
ping www.blah.co.uk ENTER
tracert www.blah.co.uk ENTER
What happens in each case?

Leroy Ambrose

To add to Ali's post, you should also try running
ping 4.2.2.2 - that at least will show that you have external connectivity (i.e. beyond your local network). If that works, but, for instance, ping www.bbc.co.uk doesn't, then you;ve got a DNS problem (the thing that translates IP addresses like 4.2.2.2 to recognisable names like www.bbc.co.uk).

My best guess - either an ISP problem (flaky DNS servers or an issue with your connection) or you've got some malware that has tried to hijack your browser and chucked a non-existent proxy server in there, or borked your hosts file.

If that all sounds complicated - it isn't really.