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2012-13 season tickets

245

Comments

  • Airman Brown
    Airman Brown Posts: 15,789
    So does that mean that season tickets will not be on sale from the 5th April till the 5th May?
    We will go back on sale after April 14th if and when the team's promotion is confirmed.
    Why April 14th? Is that when you are expecting us to win promotion?

    We can't sell in the week after Easter because we need the time to process the backlog that builds up in the final few days. That's also why it's difficult to give numbers. We have to stop processing to count the ones we haven't processed.
  • WSS
    WSS Posts: 25,108
    Nice bit of cash in before the end of the tax year
  • Mendonca In Asdas
    Mendonca In Asdas Posts: 22,706
    7,000 sold already
    Sounds good.

  • Henry Irving
    Henry Irving Posts: 85,454

    Queues at the Valley as people renew at the last minute
  • cafcdave123
    cafcdave123 Posts: 11,491
    did mine this afternoon
  • Solidgone
    Solidgone Posts: 10,264
    Still haven't received my new season ticket ....get it sorted!
  • Stig
    Stig Posts: 29,291
    7,000 sold already
    Sounds promising. How does that compare to this time last season?
  • Airman Brown
    Airman Brown Posts: 15,789
    edited April 2012
    About 11 per cent up on the position at the deadline but with three days to go. I'd expect to get to 9,000-plus, which would be 50 per cent up.
  • mrbligh
    mrbligh Posts: 3,057
    i don't know if i'm just being an idiot but i can't seem to find where I can pay online for a (new) st? i've gone through the links a number of times and the site keeps taking me round in circles.....any help would be muchly appreciated!
  • Airman Brown
    Airman Brown Posts: 15,789
    i don't know if i'm just being an idiot but i can't seem to find where I can pay online for a (new) st? i've gone through the links a number of times and the site keeps taking me round in circles.....any help would be muchly appreciated!
    No, you're correct. At present you can't. We intended to offer this, but it has taken much longer to develop than we anticipated and still isn't ready to go live.

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  • Dansk_Red
    Dansk_Red Posts: 5,741
    I was given the tasks of renewing 3 season tickets went online can do mine but I do not have my sons or grandsons login password details (they are on holiday this week so I cannot contact them) so I cannot renew theirs, will have to phone to-morrow and pay the credit card charge. Surely one log in password would surfice, why make things so complicated.
  • Covered End
    Covered End Posts: 52,232
    There's no charge for debit card. If that helps. Charlton charge for the cc, because the cc companies charge Charlton.
  • Airman Brown
    Airman Brown Posts: 15,789
    I was given the tasks of renewing 3 season tickets went online can do mine but I do not have my sons or grandsons login password details (they are on holiday this week so I cannot contact them) so I cannot renew theirs, will have to phone to-morrow and pay the credit card charge. Surely one log in password would surfice, why make things so complicated.
    If any are U18 there is no fee, as the consumer credit act doesn't cover transactions under £100 and hence we don't get charged by the card services provider. The reason you need a password for each one is so that you can't buy someone else's seat without their permission. You will probably need to supply the CON numbers anyway.

    On the whole, the online systems aren't up to it, which is why they are being improved, albeit slowly.
  • Off_it
    Off_it Posts: 28,999
    Bought my lot this morning. The fella on the phone was extremely professional and it was all done in a matter of minutes.

    And I don't care what anyone says, £49 for my sons seaso in the Upper West is absolutely fantastic value. People are still amazed when I tell them that's the cost - particularly the plastic Chelsea fella I work with who pays £60 PER MATCH whenever he bothers going!
  • Dansk_Red
    Dansk_Red Posts: 5,741
    I was given the tasks of renewing 3 season tickets went online can do mine but I do not have my sons or grandsons login password details (they are on holiday this week so I cannot contact them) so I cannot renew theirs, will have to phone to-morrow and pay the credit card charge. Surely one log in password would surfice, why make things so complicated.
    If any are U18 there is no fee, as the consumer credit act doesn't cover transactions under £100 and hence we don't get charged by the card services provider. The reason you need a password for each one is so that you can't buy someone else's seat without their permission. You will probably need to supply the CON numbers anyway.

    On the whole, the online systems aren't up to it, which is why they are being improved, albeit slowly.
    I have their season tickets so have got the their Con numbers, but if they have never registered for online tickets they would not have password. Even if i tried to register them, the passwords would be sent to their e-mail adddress of which I have no access. I should have renewed them before now and not left it to the last minute, we all learn by our mistakes:-) Keep up the good work and thanks for taking the time to respond.
  • Dizzle
    Dizzle Posts: 5,192
    Can you do the zebra thing over the phone?
  • barstool
    barstool Posts: 1,364
    Lets hope the boys can do it on the pitch otherwise lots of disappointed fans for next season:) great work anyway and it all looks good for next season, reds go marching on with a few extra fans next season
  • adamtheaddick
    adamtheaddick Posts: 8,664
    renewed this morning 9.08 took 20 seconds over the phone, lovely juberly!!!!!

    Neil Morrisery, Danny Baker, Danny Dyer, Adrian Durham, Elton John, elton John can you hear me... your boys are gona take one hell of a beating...
  • BrentfordAddick
    BrentfordAddick Posts: 1,474
    Second the congratulations for the effeciency of phone renewal, all done in four mins yesterday.
  • roseandcrown
    roseandcrown Posts: 7,593
    Phone is by far the most easiest way of getting tickets.

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  • eaststandmike
    eaststandmike Posts: 14,956
    Can you do the zebra thing over the phone?
    Be careful, they may stripe you up.

    :-).............I'll get me coat
  • Dizzle
    Dizzle Posts: 5,192
    Can new customers purchase a ST over the phone?
  • cafcfan
    cafcfan Posts: 11,231
    edited April 2012

    "The reason you need a password for each one is so that you can't buy someone else's seat without their permission."
    That would be far too complicated for Stuwall!
  • adamtheaddick
    adamtheaddick Posts: 8,664
    yes
  • Airman Brown
    Airman Brown Posts: 15,789
    Can you do the zebra thing over the phone?
    I don't think so.
  • Airman Brown
    Airman Brown Posts: 15,789
    Can new customers purchase a ST over the phone?
    Yes.
  • GreenWithEnvy
    GreenWithEnvy Posts: 1,857
    I found the on-line method almost equally as easy as those who did it by phone. But I did have to call the office the following day to confirm the transaction went through because you don't get an email response back from the on-line method?!!
  • Dizzle
    Dizzle Posts: 5,192
    Thanks for all your help. I went down to the superstore and got two earlier.

    Thanks
  • mrbligh
    mrbligh Posts: 3,057
    i don't know if i'm just being an idiot but i can't seem to find where I can pay online for a (new) st? i've gone through the links a number of times and the site keeps taking me round in circles.....any help would be muchly appreciated!
    No, you're correct. At present you can't. We intended to offer this, but it has taken much longer to develop than we anticipated and still isn't ready to go live.
    cheers airman, didn't take 5 mins on the phone. I AM EXCITED NOW OR WHAT!!!!
  • 3blokes
    3blokes Posts: 4,611
    Hello Airman
    I just renewed online and because it did not appear to have gone through I pressed the process transaction again. ( I know it tells you to only press once but it looked like it had failed the first time. Trigger happy that's me )
    Lo and behold when I checked my account it has gone through twice. So will it be automatically refunded when my mistake is spotted, will I have to contact the ticket office to point it out, or do I have to find someone lighter and possibly better looking than say, BDL, to sit on my lap next season? ;-)
    Thanks.

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