My girlfriend moved 6 weeks ago. After many emails (including to the chief exec.) and numerous phone calls, Virgin Media finally told her that the can't install the broadband at her flat as there is no line!
The whole experience was pathetic. I will avoid them like the plague in future. I urge you to do the same.
Anyone have BT Broadband and is it any good? What is there customer service like?
Cheers!
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As for which broadband is the best - is and most likely will be for many years to come, that supplied by fibre cable - ie Virgin.
The box is ugly, the tv user interface can be sluggish and the box can play up from time to time, but overall very happy with it.
We're still waiting for a Sky engineer to come round & install broadband about 4 years after ordering it! Sky's rubbish customer service meant we switched to Virgin.
Like SLL, slight niggles with the box from time to time, but customer service has been pretty good. Would go for Virgin if there's cable in your area, though flats could be a problem.
Unfortunately, they seem to have a blind spot when it comes to customer service. I've had run ins with both Virgin and Sky in the past - most recently with Sky because they either couldn't or wouldn't sort out my incredibly sluggish internet. But I have to say, I can't decide which is better - for me, Virgin wins on Internet, Sky wins on telly.
I'm with Virgin at the mo, maybe I'll change again at the end of the contract.
You've got to remember, they'll give you a deal for switching and they bend over backwards to get your custom, and rightly so, but frankly, they ought to be bending over backwards to KEEP your custom too.
That's where they fail.
Wife and I used to have Sky and after some initial teething issues where we had to wait months to get a modem sent out, the connection settled down to be fast and reliable and cheap if you bundle with your TV. Initial modem problems aside, Sky customer service were generally decent in my experience.
I now have Shaw in Canada and get a consistent 50 MB connection which is lurvly, but not much use for you!
However, upload speeds are awful. I am only getting around 3Mbps!! Download is most important to me, so I don't have too much of a problem but I would expect more than 3Mbps these days!
Overall, I am very happy with the service
The BT Infinity FTTN solution will provide better uploads speeds but the best possible upload speeds will be via the BT Infinity FTTP solution - but that is only available in some areas and will require additional installation payments for extra cabling work.
I use talktalk. First because they are cheap - the basic broadband cost is included in the package for no extra cost. And second because there is a bolt-on package which gives free uk and international calls 24/7.
Because of where I live my broadband speed is rubbish but I'm probably going to pay an extra £10 a month to get it upgraded to fibre so I can use BBC iplayer and the like without buffering issues.
She'll be going with Plusnet now. Let's see if they are any better!!!!