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Family and friends railcard

Renewed in may just before the boy turned 16 as website said you can get 1 or 3 year card and as not 16 will still be valid as child
i got the 3 year card just been on their website is now saying only valid till he is 17 just rung up and they said as been done online can't refund the other 2 years
Surely they have to honour the terms conditions at the time i bought


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