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club complaints

dancafcdancafc
in General Charlton
Has anyone had any response from the club on a matter they have complained about? ?

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    dancafcdancafc
    I used the link henry sent me so I have already complained
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    JiMMy 85JiMMy 85
    dancafc said:

    Has anyone had any response from the club on a matter they have complained about? ?

    Yes, once, they made up for it brilliantly. But this was '06 so who knows what would happen today.
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    dancafcdancafc
    What happened and how did they make up for it
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    shirty5shirty5
    edited August 2014
    dancafc said:

    Has anyone had any response from the club on a matter they have complained about? ?

    Two free directors box tickets after a Valley Party candidate and a steward got there rows confused and pulled me out for wrongly accusing me of having stolen match tickets during the Swindon home game in 97. Missed 20 mins of the game due to having to explain to the feds and then the ticket office. Got escorted back to my seat whilst giving words of advice to steward and friend.

    Complaints do work sometimes
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    dancafcdancafc
    That was nice of them but that was the good old days lol just wonder how complaints are dealt with in Belgium
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    bobcafc7bobcafc7
    dancafc said:

    That was nice of them but that was the good old days lol just wonder how complaints are dealt with in Belgium

    What do you expect to get when it's a free open day ?
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    dancafcdancafc
    Treated with respect after iv shelled out season ticket money and near on £200 in the club shop
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    falconwood_1falconwood_1
    "the feds"

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    J BLOCKJ BLOCK
    dancafc said:

    Treated with respect after iv shelled out season ticket money and near on £200 in the club shop

    What happened??
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    souladdicksouladdick
    Recently had a box at the Valley for my Cousins 50th. Service was very poor, with over stretched staff. Following a complaint, the club made up for it brilliantly with good manners, a match day meal for 4 and complimentary match tickets for 2 guests.
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    dancafcdancafc
    The thing is im not after freebies just an apology would be fine
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    killer kishkiller kish
    Made a complaint to the club back in 2003 after letting down a special needs school i helped out at.Peter Varney responded went down to The Valley had a chat got some goodies for the school and ended up getting offered a position in Junior Reds which I did for 10 years.
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    dancafcdancafc
    Junior reds now that's old school
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    NorthStandUltraNorthStandUltra
    edited August 2014
    We had reason to complain last season & the club were useless - made their decision before hearing all sides of the story & were not open to any other discussions.
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    Danny AddickDanny Addick
    Yeah I complained once after the head of retail was really rude to me about 6 years ago. I wrote to them all but they ignored me.
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    Danny AddickDanny Addick
    They'd insinuated that I'd stolen something from the shop after I'd taken it back with the tag left in. I had the receipt too!
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    Danny AddickDanny Addick
    Totally different regime though to be fair.
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    chester_conradchester_conrad
    ken_shabby said:

    Thuram dropped it.

    Nice one Ken.
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    _nam11_nam11
    edited August 2014
    I complained couple seasons ago, after our premier league years faded, goal scorers like Mendonca & Bent disappeared. The club responded fantastically, and signed Simon Church.
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    Bryan_KynsieBryan_Kynsie
    I complained about not being able to get into the Liverpool home game atSelhurst because apparently you needed to bring a membership card for the one and only time (and about 15000 Liverpool fans evidently had one with them) I got a personal letter from Lennie but I'm still waiting for free match tickets...
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    FumbluffFumbluff
    I think I'd trade my memories of the games against Liverpool at shithurst for a night in a pub somewhere....
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    Kap10Kap10
    So what happened? The club's record over the years has been mixed. Depends on what you want to complain about and if the club feel you're justified.
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