What they like these days? Been looking at the whole package ( TV,calls, b/band) getting fed up with sky. Internet dropping in and out, refusal to offer any deals when I ring up to plead poverty. Virgin would save me a bit of money and you get bt, espn thrown in. I've been with sky for Yonks and always thought Virgin had a bad rep but speaking to a couple of neighbours it appears they have upped their game somewhat.
How much of a pain in the arris would it be to change it all over?
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However, there have been these threads previously and you always get a mixture of people saying Sky or Virgin or BT are best, so who knows. Virgin dropped my price by about £25pm, a few years ago, when I threatened to go to Sky.
Alaways, very helpful if I have an occasional issue.
Sky 1, Sky 2, Sky Arts 1, Sky Arts 2, Sky Living 1, Sky living 2 and Sky Sports News,
plus you can but packages and you can have them month by month, for example the film package is £15 and your only tied down to it for a month at a time
Good bit of advice if you ever have a issue always go through to disconnections as its a UK based call centre and they will give you more than the Far East, as with most places the Far East read from a script and a lot of the time dont understand you.
They have no issues either with you asking general questions as from my experience i think they are used to people doing it rather than talking to a Far East call centre
Having all the sports channels is great, I like my rugby as well as my football so BT Sport is a bit of a must. We don't bother with the Movie packages so can't comment on them.
The only thing that's missing is the Sky Atlantic channel and the Sky offers a far more comprehensive list of box sets on demand - but I guess these can be streamed. Also every so often Virgin offers it's customers promotions for Netflix, my 6 month free account recently expired.
When I'm away at uni I use the Virgin Anywhere service to watch the football on my laptop, my housemates all have Sky Go accounts on their laptops and we all agreed that the stream is far better on Virgin Anywhere.
We don't have our landline with Virgin.
Most of the time it is a local fault not a household one, although the call centre hardly ever bothers to find that out straight away (communication between the different departments at Virgin simply does not happen) and goes straight for sending someone out. When they arrive they turn up 'cold' because the engineers are not told what the problem is...that happened to me last Wednesday morning for example when I'd had the second visit in a fortnight!
They give you a paltry refund when things go wrong long enough, I have even had a TIVO upgrade and such like...but I simply want the thing to work. I have had crossed phone lines, no telly (Olympic opening ceremony was an epic example), and countless broadband outages.
Why do you think you see so many Virgin vans on the road?
I don't know about other providers, Virgin may be the best one, anyway that has been my experience for what it's worth.
Virgin called me recently to say they were reducing my monthly bill to keep it in line with new customer offers - nice touch.
I had Sky 10 years and they never called me once.
Since I moved to Virgin, Sky call me once a week !
There are less channels than Sky (and also less HD channels) but the core channels are all the same, and the ones on the missing list I never watched anyway so no great loss. Still have Sky Movies, Sky Sports but now get ESPN and BT Sport for the same money. Phone is a good deal and the broadband runs at 152Mbits/sec - which is pretty damned fast.
Virgin having a lot of deals at the moment so they should make it worth your while.
The only thing I really miss is that the Sky box was a touch more intuitive to use and the Tivo with Virgin is more fiddly. But overall it's fine. Picture quality is good, and sound is too with optical output if you have a sound system that will take it.
Maybe every provider has regular breakdowns.
Broadband is good, tv is good, price is good. Although I do seem to be paying more than anybody else claims to be paying!
Things lacking are a decent "Sky Go" service on the mobile phone and Sky Atlantic.
However when we recently moved to just outside canterbury we could not use them any more so we had to cancel our service. 6 weeks after we moved I was contacted by a debt collection agency say to I owed them £200. When i said I had no knowledge of this bill their attitude was you owe it so pay it or else. After 4 weeks of talking to various virgin staff in the philipines I finally got a copy of the bill which was addressed to me but was sent to coventry ( similar post code). It was for a disconnection charge. But they could not tell me how they arrived at this figure. why it was sent to the wrong address or who had cancel the direct debit mandate (i did not). No matter how much I complained the refused to budge I eventually paid so I could clear the black mark on my credit record.
Be warned