Had 4 calls with EE this week about my upgrade, after hours upon hours on hold I spoke to one of there employers and they offered me a new deal for the iphone 6 after being with them for 4 years and them inflating the price of my contract on previous contracts. I've also got my dad's pay monthly sim on top of my contract and was looking to add my step mums too, they then said the deal will be available in store and they will save it to the system. Went to the store twice, the system had no history of my call and I had to ring them up today. They said that I was lying about my offered deal and they would not honour it. I've told them I will now leave with all contracts and find a competitor.
In the end, has anyone had bad service like this before where you are accused of lying and they will not honour a deal? They even said that they only record 6% of calls.
Thinking about going to Vodafone as they have a few good deals at the moment, has anyone used them as well recently?
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What i would say though is don't go for the IPhone . Go for the Sony Experia Z3 . makes the IPhone look like something from Fisher Price.
eventually getting through to them they said they'd send dongle .... they sent a crap dongle not the 4G dongle that i wanted but didn't charge a week later
i then went to a shop at Lakeside Thurrock (i think they have 3 there) and explained i wanted a dongle etc the guy said we're out of stock but may be able to order some in ....i said i need it now, he then said oh try another one of our stores here all of 1 minutes walk
got to store arranged dongle on a pay as you go , so they did a credit check and said sorry don't know reason why but you can't have one ... i said i'll pay up front now on card for a year but no good
i cut my losses and was done with it
i just switched my wifes phone over to o2 cos her service and reception with vodafone was proper pony (we're in Epping Forest) went in to Bluewater and all done in a day she got a new iphone6 upfront cost £129.99 and then 24 months of £20 per month (for phone = total £609.99 for 16GB one) + £18 per month Tariff
With Tesco Mobile (effectively O2) now. No complaints so far.
"Tariff:2017 O2 unltd 24M 2gGB GBP18 S2"
Sorry I haven't a clue but there is some CL member who works for o2 who may understand what that contract involves
I honestly don't think any of them are any different. It's a thing that really pisses me off that these companies make signing up for their service or upgrading an absolute piece of piss - direct line through, answered quickly, knowledgeable staff etc - but as soon as there's a problem, or you want to leave, or ask a question, or anything at all that doesn't involve them taking more of your hard-earned, they make the process so difficult that you have to hire a private detective to find the right phone number, then there's a 30, 40, 50 minute wait on hold, eventually you get some doofus on the line who doesn't understand what the problem is and apparently has no authority to do anything you request, sometimes you get cut off, if you DO eventually get through to a 'supervisor' they argue the toss with you....and so it goes on.
It MUST be beneficial to a company to make problem resolution a POSITIVE experience. I'd stay with a provider indefinitely if they looked after me properly. Unfortunately, none of these clowns do it.
(Apologies for rant - I might post this on General things that annoy you too!)
Even then, one thing to get bad service - quite another to call you a liar. I'd be all over social media spreading the anti gospel if it was me.