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NOT A VALID TICKET

cafcfan
cafcfan Posts: 11,211
in General Charlton
The message that popped up on the screen when both Mrs cafcfan and I tried scanning our season tickets as normal yesterday.

Needed a steward's mobile scanner and to be let in via the large exit gates.

Did others have any issues? Was there a system failure or are the club working towards boycotting us?

Comments

  • Off_it
    Off_it Posts: 28,953
    edited March 2016
    My Upper West ticket worked fine getting me into the Lower West.

    However, my mate had trouble getting in with my other moody Upper West ticket - the one that turned up in the post unrequested and for no apparent reason two weeks after the season had started.

    #totalshamblesofaclub
  • SheffieldRed
    SheffieldRed Posts: 3,772

    You should phone in and complain.
    It's an 0208 number if that helps
  • Eynsfordaddick
    Eynsfordaddick Posts: 2,045
    edited March 2016
    Cafcfan, this happens to me nearly every home game in the West Upper turnstiles. Every time I get told 'invalid' or 'ticket already used'! They tell me to queue up and speak to someone at the Box Office! Can the NHS cure congestion in the turnstiles?
    I am also surprised at how easily I get waved in by the stewards. Rubbish new system and yesterday 3 of us had 'no entry' but another 2 of our group went in a different section ok. Laughable.
  • cafcfan
    cafcfan Posts: 11,211
    Eynsfordaddick said:

    Cafcfan, this happens to me nearly every home game in the West Upper turnstiles. Every time I get told 'invalid' or 'ticket already used'! They tell me to queue up and speak to someone at the Box Office! Can the NHS cure congestion in the turnstiles?
    I am also surprised at how easily I get waved in by the stewards. Rubbish new system and yesterday 3 of us had 'no entry' but another 2 of our group went in a different section ok. Laughable.

    You seem to have had many more problems than me! My tickets have been working fine until Sunday! BTW, I'm West Upper as well.
  • happyvalley
    happyvalley Posts: 8,996
    I'm west upper too, my season ticket a few games back declined entry, it said ticket already used on the scanner as well.
  • Eynsfordaddick
    Eynsfordaddick Posts: 2,045
    happyvalley said:

    I'm west upper too, my season ticket a few games back declined entry, it said ticket already used on the scanner as well.

    It's obviously targeting the trouble-makers in the west upper, like me!
  • iainment
    iainment Posts: 8,055
    cafcfan said:

    The message that popped up on the screen when both Mrs cafcfan and I tried scanning our season tickets as normal yesterday.

    Needed a steward's mobile scanner and to be let in via the large exit gates.

    Did others have any issues? Was there a system failure or are the club working towards boycotting us?

    You sure it wasn't not the full ticket?

    :-)
  • Sillybilly
    Sillybilly Posts: 9,242
    I've had to get my ST (west upper) renewed twice so far after it failed to let me in. They gave me some cock and bull about it being a replacement (it wasn't) my original having been reported missing (it hasn't) and me being a new ST holder (I'm not). Oh well, they won't have to worry their little heads next season.
  • Eynsfordaddick
    Eynsfordaddick Posts: 2,045
    Sillybilly said:

    I've had to get my ST (west upper) renewed twice so far after it failed to let me in. They gave me some cock and bull about it being a replacement (it wasn't) my original having been reported missing (it hasn't) and me being a new ST holder (I'm not). Oh well, they won't have to worry their little heads next season.

    I hope the Ticket office/NHS call centre sorted your issues (that didn't exist)? Only at Charlton...
  • carly burn
    carly burn Posts: 19,519
    Shambles.

    Printed my tickets and they wouldn't scan. Another x in the box of the Duchatelet dream.

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  • Airman Brown
    Airman Brown Posts: 15,782
    edited March 2016
    The club dodged a bullet with the Football for a Fiver game not selling out. They had a lot of problems getting about 15,000 home fans in because of the system (and people's lack of familiarity with it) hence a lot were still outside after kick-off. Had there been 20,000 home supporters they would have had to put a lot more through exit gates than they did.
  • Eynsfordaddick
    Eynsfordaddick Posts: 2,045
    Airman Brown said:

    The club dodged a bullet with the Football for a Fiver game not selling out. They had a lot of problems getting about 15,000 home fans in because of the system (and people's lack of familiarity with it) hence a lot were still outside after kick-off. Had there been 20,000 home supporters they would have had to put a lot more through exit gates than they did.

    I was one of the ones stuck outside going mental because of the usual hassle with my season ticket! That will teach me: giving out free programmes beforehand, how dare I cut it fine?
    But I guess that is all part of my 'unique match day experience' according to Meercat! But I feel so sorry for the stewards at the gates who have to take the flack for this incompetence.
  • centurion
    centurion Posts: 437
    Also had a problem with turnstiles for West Upper Sunday. Definitely not caused by congestion.

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