Had one, really liked it, particularly the software. The hardware was really poorly built, and both mine and my wife's had to be replaced a few times. We've moved with Withings, not least because the watch is a lot more attractive and looks like a watch.
I lost my first Fitbit after a month because I had it clipped on the wrong way round. Somebody told me to write to them saying it was a pressie, they might give me a discount on a replacement. When I wrote this to them they said they would send me a new one free of charge.
Earlier this year my wife's wristband broke. Again they sent her a new Fitbit - a newer better model - free of charge.
My one is a Fitbit Charge HR which is great for me: time, steps, heart rate, miles, calories used and stairs climbed. I like that when you download the data, it tells you how much exercise was aerobic and fat burning. It can be slow at downloading the info if I have left it for a few days. I would also like more notice when the battery needs charging. Otherwise it has been a great motivator and all the badges won etc are a laugh. I walked the Serengeti a few weeks ago!
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It's the third or fourth fitness band I've bought too, and I've always done exactly the same. (Fitbit Flex, Sony Smartband and now Fitbit One)
I should stop buying them.
Edit: sorry, posted without reading first
Earlier this year my wife's wristband broke. Again they sent her a new Fitbit - a newer better model - free of charge.
I am struggling this week as I had a lazy day on Monday!!
Fitbit was alright though.
Otherwise it has been a great motivator and all the badges won etc are a laugh. I walked the Serengeti a few weeks ago!