Just bought 2 tickets for the first home game of the season online and how much easier was that! a much improved service. I also had a good look round the website which I haven't been on for a long long time and again what an improvement.
Before anyone says it I know it doesn't make up for all the other stuff that's gone on but credit where credits due
9
Comments
Unless there is a way to just print out the bar code/ squiggly stuff that I haven't discovered.
Environmentally friendly it isn't using a whole A4 sheet for each ticket and gallons of ink for the coloured adverts all over the sheet.
Not everybody has the IT facilities at home anyway, let alone a smartphone.
It would be possible to make ticket sales more customer friendly than business friendly.
Set your printer to print in black and white or monochrome.
I don't accept a "I don't get emails on my phone" as an excuse in 2017...
Most of the events I have purchased tickets for recently have actually charged me for the privilege of printing my own tickets....
The £1 postage fee is fair, as it covers all purchases, and is not charged separately for each one which sometimes happens
I bought my Exeter & Plymouth tickets on-line. I paid by Visa credit card. That means that whoever the club use to operate their card payment system will deduct the merchant's fee from the total before passing the funds back to CAFC. What's that deduction going to be? 2 to 3% maybe? Then there's the £1 p&p fee which would have to be split out. I suspect, also, the the away club might be allowed to retain a small percentage to accommodate their admin costs? Although that might just be treated as some sort of reciprocity arrangement? Perhaps @Airman Brown can illuminate?
A postal charge of £1 is separate but, obviously, goes to cover postage.
You start at a page with the all fixtures you can buy tickets for, but the More Information button for each doesn't do anything other than tell you it's a home fixture taking place this season.
When you click on the fixture, they ask you to select the block you want to sit in, but they don't show you the stadium plan until you've chosen your block. Surely it would make sense to do that the other way round?
Then when you've chosen your seats, they ask you to log in if you're already a member. Again, surely that's the first thing they should ask, not the last? It also gives you the impression that you'll get a discount for being a member, when actually there isn't one.
They then ask you to allocate names to the seats. As I didn't want to give personal details of my son away, I clicked the delete option next to that box on his ticket. That deleted his ticket as well, even though there was another delete button on the page for doing that, so I had to redo all the booking over again.
As I work in events, I've set up quite a lot of booking systems in the past and always try to make them as user friendly as possible. This one seems technically very sound, it just could have been utilised a lot better.