booked a trip for october and last week paid it off, literally 2 days later one of us couldn't go and so ive contacted them and asked;
can any of the money be refunded?, if not can names be changed on accomodation.
so we have booked flights
heathrow to new york
new york to vegas
vegas to gatwick
and accomodation
3 nights nyc.
4 nights in las vegas.
there response back to me is accommodation is no problem aslong as the amount of rooms used don't change.
regarding flights, no refund and you would have to buy the flights again at £1219.00 ( which is todays value of them ).
there an independant company that i have used many times in the past but i feel like this is a slight piss take
any advice welcomed.
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Comments
It depends on the T&C at the time you made the purchase. Have a look at your confirmation.
One should always take out insurance as soon as the holiday is booked.
My mate had all of his "holiday" to Vegas refunded when he couldn't go this April.
If so, you may just be able to claim on that.
We did when we cancelled our trip to Vietnam earlier in the year when my father-in-law was diagnosed with a terminal illness. Having said that, we had to get a letter from his GP confirming it so not sure what reason you could give. Am sure you could claim a reason through work commitments or something like that.
His travel insurance refunded everything, it was more than £1K.
Legitimate reasons for cancellation would be in the T&C of the insurance policy.
Any corrections made outside of the policy will be subject to ADM as part of the audit process.
Bookings must be created using the customer’s full first and last names as they appear in their passport. It is essential that the name shown on a booking, ticket and the customers passport are exactly the same.
Middle names and Titles are not required for travel, however if they are added to the ticket, they must be displayed in the correct order.
If a ticket has been issued in the customers married name and their passport displays the maiden name (or vice versa) or they have legally/officially changed their name, documentation must be supplied to prove it is the same customer. For amendments of this nature you must contact Virgin Atlantic Sales Support to action.
In the event of a death of one of the travelling customers please contact Virgin Atlantic Sales Support.
If not covered for that some less scrupulous people may discover another reason that does cover them.
I wouldn't condone that of course.
name change is at airlines behest but you didn't book through them, you used a 3rd party so probably invalidates any name change possibility.
http://www.bbc.co.uk/news/uk-england-manchester-39492096
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