I booked 4 seats for the musical back in January for daughter/SIL and son/DIL
@100 pounds pp and announced that this would be their birthday presents for 2018.
I received an email at the end of last week, reminding me that the purchaser /credit card holder must be present & entering the theatre on the night, together with photographic ID ie must be one of the ticket holders.
DOH ! I clearly hadn't paid attention to the small print due to my excitement of actually purchasing these sought after gems....
I have read & reread the T&Cs , the FAQs and indeed spent 48 mins on hold for the Delfont Productions or whatever they are called , only to be advised that Ticketmaster are the people to speak with in this instance but to be advised that their policy is very strict due to the price & clamour for the tickets.
I can totally understand that problem of ticket touts is invariably at the forefront of this strict policy and I am responsible for ensuring that the T&Cs are read carefully but TBH, I don't know how to play this.
I had spent a lot of time trying to sort this last Friday and since then we have had 3 great, but exhausting days in DLP with the whole family, arriving home tonight but I must now address the issue with only 4 days to go.
My options include 'fessing up and pleading ignorance/my advanced years, in which case a refund is on the cards but also much disappointment for the family involved or to tell a porky ie that I WAS due to be one of the 4 attendees but have been either struck down with a rare tropical disease or something of that ilk.
PLEASE could you advise me how to play this one ASAP as I must make a decision before we head for The Valley tomorrow late afternoon.
Thanks, guys and gals.
Comments
It's checked half the time and not asked for half the time (which doesn't really help).
I'd ring Ticketmaster and beg them if necessary, to perhaps e mail you, a permission for you son & daughter to take their ID as they will see it's the same, slightly uncommon surname.
If they won't assist you have 3 options.
1 They take a chance that no ID is asked for, but apart from taking their ID, they could take a note from yourself, together with your photo ID & credit card.
2 Ask for a refund
3 You go with them (with your ID) explain at the door, but you don't go in.
Best of luck.
Especially as Fanackapan isn't a very common name.
I rang through and said I wouldn’t be going and I’m pretty certain they said to give the wife all the paper work, my credit card and possibly I gave her my driving licence as well and that was with ticketmaster or one of them .
they are trying to stop touting, and 3 of your 4 tickets are within the guidelines.
It really is fairly strict. Im sure i took along my passport.
I wouldn't risk trying any sleight of hand/name tricks tbh, as you run the risk of all your tickets getting cancelled. They must have a process for this eventuality and phoning them asap (or better still, visiting the Box Office) is a must, but otherwise you might well have to trek up with card in hand and explain the situation on the door. If you do have to, get there early - 6.30pm - as this insane process does take forever and there are obviously people who do the usual turn up at 7.15 and get a shock when they see the size of the queues to get in.
Sorry...but if it's any consolation, if they get in ok your group will have a fantastic time. The show is brilliant!
Unfortunately, @kielyskickingboots post reflects the scenario I expect.
I had gone through all the other options shared & had concerns about them all, I'm afraid.
I'll now discuss with our daughter to make a decision on the best way to go forward with this.
Don't suppose any Lifers work for Ticketmaster or on the door at the theatre ?
I was hoping for a comment from you as I knew you had attended last week or so.
Time to gird my substantial loins and call TM.
Wish me luck !
I explained the situation ie that I had booked for 4 family members over 9 months ago and hadn't been aware of the strict T&Cs until their email reminder was received a couple of days ago.
I was told that this is one production where a letter of authorisation cannot be utilised to, in effect, transfer the name on production of the relevant credit card on entry so the only course of action possible is to refund the ticket cost and try to rebook. Rebooking means calling again to see if said tickets are still available.....as if that's going to happen !
I stated that my surname is quite unusual & that my son/DIL have the same one but was told that unless one of them lives at my home address, transfer is not possible ( I had foolishly answered in the negative earlier in the conversation without considering the implication....hindsight is a wonderful thing)
The Adviser put me on hold , then returned to say that a refund is the only option available in this instance.
Fanny then excelled herself for once....and Gwyneth Paltrow at the Oscars took over.
Tears, blowing of nose, much coughing ensued alongside a lot of Victor Medrew like "I can't believe it !" accompanied by a couple of minor porkies including the fact that hotels had been booked & complicated child minding arranged...
So, my lovely Adviser went away again ( bit like those double glazing sales people) to talk to her Supervisor, and on return made a n old lady very happy.
My order will be cancelled & transferred into my son's name with all his details ( probably including blood group!) under his credit card so no need for anything to be shown in my name on Friday evening.
PHEW !!!!!!
I was a nervous, exhausted wreck before that call.
Now I am a puffy eyed exhausted wreck so if you bump into me tonight , please be gentle.
A few stiff ones might help ....:-)
Hope to be in Crossbars from around 6ish, @T_C_E.
Look forward to seeing you.