Maybe worth checking what details are on your ticket account they had my correct home address but they had my email address as noname@cafc.co.uk only noticed this earlier in the season when I selected to to collect tickets on the match day and they couldn’t find them and asked me if I had the confirmation email which I hadn’t received
Got sent the ticket via email so printed it. Then when I got there at 11am I thought I would double check they had not created a new one.
No queue and was very quick, got a new ticket. When my friend entered the ground with the new and final ticket it was rejected. He had to walk back to tickets and they would only issue him one near us. He phoned me.
I just said get in and come sit in the spare seat, which he did.
Bit of a farce. But who cares after the 94th.......!!!!!
I was thankful for the Charlton life forum and the ticketing thread as it gave a channel to feed back to the club that there were difficulties with tickets. Also to understand that there were a whole lot of others experiencing the same thing.
Thanks to those at the club who were looking at the thread and made changes to the advice.
That initial buying of tickets online with the orderly online queue was fine. I did try buying tickets on my PC but the ticket purchase would not complete - so I had to complete on my iPhone, which was a bit more tricky and maybe I could have got better tickets than I did, as it was not really easy on a small screen.
The pick up from Wembley was easy in the end but I had to go up to the ground early as there was no guarantee what the queues were going to be like (my trust in the process had been crushed by that point). We found a decent spot in the Novotel bar on Wembley to wait and meet up.
I really don't understand why I couldn't have been sent the barcode by email. I got sent blank tickets and was put on a list to collect. Why not just send the code ?
All the chaos, inconsistent information, long hours trying to get through to the queue on that rubbish phone line did impact on the enjoyment of the build up. When I eventually got through, one person told me that they were not that busy
An engaged phone line would have been better. Connecting and being told to call back (with the charge for connection) was really irritating. I wonder how much money was made.
Like predicted earlier on the thread, if we won, the ticket problems would fade & be forgotten. I am hoping that lessons are learnt for the next big occasion that will hopefully be not too distant in the future.
I was thankful for the Charlton life forum and the ticketing thread as it gave a channel to feed back to the club that there were difficulties with tickets. Also to understand that there were a whole lot of others experiencing the same thing.
Thanks to those at the club who were looking at the thread and made changes to the advice.
That initial buying of tickets online with the orderly online queue was fine. I did try buying tickets on my PC but the ticket purchase would not complete - so I had to complete on my iPhone, which was a bit more tricky and maybe I could have got better tickets than I did, as it was not really easy on a small screen.
The pick up from Wembley was easy in the end but I had to go up to the ground early as there was no guarantee what the queues were going to be like (my trust in the process had been crushed by that point). We found a decent spot in the Novotel bar on Wembley to wait and meet up.
I really don't understand why I couldn't have been sent the barcode by email. I got sent blank tickets and was put on a list to collect. Why not just send the code ?
All the chaos, inconsistent information, long hours trying to get through to the queue on that rubbish phone line did impact on the enjoyment of the build up. When I eventually got through, one person told me that they were not that busy
An engaged phone line would have been better. Connecting and being told to call back (with the charge for connection) was really irritating. I wonder how much money was made.
Like predicted earlier on the thread, if we won, the ticket problems would fade & be forgotten. I am hoping that lessons are learnt for the next big occasion that will hopefully be not too distant in the future.
I'm really pleased for you that it worked well on the day.
I was thankful for the Charlton life forum and the ticketing thread as it gave a channel to feed back to the club that there were difficulties with tickets. Also to understand that there were a whole lot of others experiencing the same thing.
Thanks to those at the club who were looking at the thread and made changes to the advice.
That initial buying of tickets online with the orderly online queue was fine. I did try buying tickets on my PC but the ticket purchase would not complete - so I had to complete on my iPhone, which was a bit more tricky and maybe I could have got better tickets than I did, as it was not really easy on a small screen.
The pick up from Wembley was easy in the end but I had to go up to the ground early as there was no guarantee what the queues were going to be like (my trust in the process had been crushed by that point). We found a decent spot in the Novotel bar on Wembley to wait and meet up.
I really don't understand why I couldn't have been sent the barcode by email. I got sent blank tickets and was put on a list to collect. Why not just send the code ?
All the chaos, inconsistent information, long hours trying to get through to the queue on that rubbish phone line did impact on the enjoyment of the build up. When I eventually got through, one person told me that they were not that busy
An engaged phone line would have been better. Connecting and being told to call back (with the charge for connection) was really irritating. I wonder how much money was made.
Like predicted earlier on the thread, if we won, the ticket problems would fade & be forgotten. I am hoping that lessons are learnt for the next big occasion that will hopefully be not too distant in the future.
I'm really pleased for you that it worked well on the day.
Thanks @CoveredEnd I appreciate that. It was a fantastic day to share with the family & hopefully a new confirmed Charlton fan from my Grand niece, who loved the day. I was concerned about letting her down as she was really excited about going to Wembley for the first time . It was a brilliant day.
I really did appreciate staff behind the scenes trying to positively address the difficulties. Charlton life forum was a god send.
The best thing was a historic day, terrific team fight & never give in attitude from the players & a well deserved promotion. Fantastic turn out & passion from Charlton supporters. I will remember & treasure the day to the end of my days.
Comments
What times kick off as there are two Aston Villa fans behind me?
No queue and was very quick, got a new ticket. When my friend entered the ground with the new and final ticket it was rejected. He had to walk back to tickets and they would only issue him one near us. He phoned me.
I just said get in and come sit in the spare seat, which he did.
Bit of a farce. But who cares after the 94th.......!!!!!
Thanks to those at the club who were looking at the thread and made changes to the advice.
That initial buying of tickets online with the orderly online queue was fine. I did try buying tickets on my PC but the ticket purchase would not complete - so I had to complete on my iPhone, which was a bit more tricky and maybe I could have got better tickets than I did, as it was not really easy on a small screen.
The pick up from Wembley was easy in the end but I had to go up to the ground early as there was no guarantee what the queues were going to be like (my trust in the process had been crushed by that point). We found a decent spot in the Novotel bar on Wembley to wait and meet up.
I really don't understand why I couldn't have been sent the barcode by email. I got sent blank tickets and was put on a list to collect. Why not just send the code ?
All the chaos, inconsistent information, long hours trying to get through to the queue on that rubbish phone line did impact on the enjoyment of the build up. When I eventually got through, one person told me that they were not that busy
An engaged phone line would have been better. Connecting and being told to call back (with the charge for connection) was really irritating. I wonder how much money was made.
Like predicted earlier on the thread, if we won, the ticket problems would fade & be forgotten. I am hoping that lessons are learnt for the next big occasion that will hopefully be not too distant in the future.
I really did appreciate staff behind the scenes trying to positively address the difficulties. Charlton life forum was a god send.
The best thing was a historic day, terrific team fight & never give in attitude from the players & a well deserved promotion. Fantastic turn out & passion from Charlton supporters. I will remember & treasure the day to the end of my days.