I am about to embark on some much needed decorating. I will not be going to B&Q (I was planning to get everything there) now as I think this story is outrageous. Consequently, they have already lost out financially by not sorting you out. It is not unreasonable to expect a tin of paint you have just bought not to spill if it tips over.
I have also found out via this thread that Valspar paint is crap. Confirmed by a painter and decorator contact. I had a look in my local B&M on the off chance yesterday and was surprised to see the paint they sell is Dulux and Johnstones.
I worked at B&Q for 5 years, absolute joke of a company. You've got little chance of getting any refund, as the manager is right in saying it's not their problem once it's left the premises.
I'd suggest going as high up the management chain as possible. Bringing it to the attention of someone important used to get results for customers.
I worked at B&Q for 5 years, absolute joke of a company. You've got little chance of getting any refund, as the manager is right in saying it's not their problem once it's left the premises.
I'd suggest going as high up the management chain as possible. Bringing it to the attention of someone important used to get results for customers.
Go to the top, CEO or similar threaten Watchdog if no agreement. Contact Watchdog with evidence & prior spillage records discovered.
Would a vax carpet cleaner with a wand help?, emulsion paint might pick up given enough applications. Our VAX has been very good for getting various colours of cat puke off our cream carpet ..
@LoOkOuT managed to get the bulk of the paint out on the mat but still left a mess.
What on earth did you get up to with the cleaner?
I pretty much gave up cleaning it tbh. By the time I got home, the paint that had seeped under and around the mat had already started to dry and the rest was drying as fast as I could mop it up. Soon became apparent I'd need a new carpet so gave up!
Would a vax carpet cleaner with a wand help?, emulsion paint might pick up given enough applications. Our VAX has been very good for getting various colours of cat puke off our cream carpet ..
Beyond a vax mate, industrial paint stripper and a karcher jet washer more like 😉
Just go back to B&Q and buy three more tins for the other footwells. By the time you get home, everyone will assume it's factory spec or limited edition.
You need to get the seat out first, then a Vax/bissell with plenty of cleaning fluid. I'm assuming it's a water based paint, if so it'll come out.
What car is it?
@Rob7Lee it's a Mazda and brand new which is why I'm going to replace the carpet. A local auto trim company can supply new and join under the centre consul and under the seat for £300
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I found this as well.. https://www.theguardian.com/money/2016/oct/29/bq-valspar-paint-tins-open-damage-cars
What a thoroughly disgusting thing to even think of.
A better example of disgusting behaviour would be shitting in your teapot while you are on holiday.
I have also found out via this thread that Valspar paint is crap. Confirmed by a painter and decorator contact. I had a look in my local B&M on the off chance yesterday and was surprised to see the paint they sell is Dulux and Johnstones.
How B&Q cannot be liable for all the damage caused mystifies me.
I'd suggest going as high up the management chain as possible. Bringing it to the attention of someone important used to get results for customers.
Contact Watchdog with evidence & prior spillage records discovered.
What car is it?
More expensive but thorough with clips and tape on mixed paint.
Handy for me anyway as they're on the Chiltonian.