Just had an email from them, I am being refunded for the difference in price between me ordering a book and the price when the order was processed .. the amount ?
5 Pence !! .. I won't spend it all at once .. it must cost a lot more than that to send me the 'cash' .. still. it's nice to know that my purchases are being closely monitored ((:>)
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Many telephone providers have a solution to combat this, you enable a feature where the call is re-directed so they announce themselves before putting the call through to you. Also they often have a white listing service so numbers that you trust are not diverted to that service.