Windows Live Messenger 81000306 connection error

Salad

My daughter uses MSN, i the past she had a problem when trying to connect to Windows Live Messenger, kept getting error 81000306. I am sure I did something in the Firefox options to fix it but can't remember what.

Since a Firefox update the otherday, she gets the same error and I can't find out (google) how to fix it again - although a ew suggestions might be proxy server related (whatever that is).

I have turned off the zonealarm firewall and that didn't help.

Any help appreciated.
Thanks!

WSS

you tried doing a headstand or turning your computer upside down?

Sco

Is your windows firewall still running?

The proxy server is your route out of a domain firewall to web traffic, which I doubt you have at home.

Start > Run > type "cmd" and in the dos window type "proxycfg" to see if you have any proxy settings set up and then "proxycfg -u" to update it to your pc's defaults.

Salad

Thanks

"Direct Access, No Proxy Server"

Sco

And your windows firewall?

Salad

Off.
Normally have Zonealarm firewall on, but that is off at the moment too.
Actually I had better turn it back on!

razil

whack into google, that's all IT support dudes do, honest...

Sco

Can you use MSN logged in as a different user?

Sco

[cite]Posted By: razil[/cite]whack into google, that's all IT support dudes do, honest...

Some of us write those pages you read...

Charlton Dan

Step 1) Ctrl Alt Delete
Step 2) Turn it off, then turn it on again
Step 3) Log a Helpdesk Ticket
Step 4) Pull the plug out
Step 5) Kick the PC

Salad

[cite]Posted By: Sco[/cite]Can you use MSN logged in as a different user?

Nope, just registered and get same error code.

Stu_of_Kunming

[cite]Posted By: Salad[/cite]

[cite]Posted By: Sco[/cite]Can you use MSN logged in as a different user?

Nope, just registered and get same error code.

It's not really a fix but trying downloading another client, such as Trillian, GAiM or any messenger hybrid, it may just be the MSN service itself that is down.

Salad

been like it for a couple of days Stu

Salad

I'm sure that last time I found something to switch in the firefox or IE options that sorted it.

Sco

How long have you been using zonealarm?

Salad

[cite]Posted By: Sco[/cite]How long have you been using zonealarm?

couple of years

Sco

This may be a hardware problem - try fiddling with your network card's connection settings (try a basic 10MB full duplex connection). What router do you use?

razil

6) Reinstall the application
7) Reinstall the driver
8) upgrade the application

Sco

[cite]Posted By: razil[/cite]6) Reinstall the application
7) Reinstall the driver
8) upgrade the application

Looks like one of us has cut him off, Raz - I'll draft up our consultancy bill before he gets back on line to complain.

Salad

I reset IE to default internet browser, no joy - but then rebooted PC and I can get in.
So it *looks* like something that firefox does - knew I should've stuck with IE!

Salad

Mind you that is probably the first time it's been rebooted since the problem.

Thanks for the advice guys ..... the gregory's in the ivory

Charlton Dan

[cite]Posted By: Salad[/cite]but then rebooted PC and I can get in.

I knew a reboot would do it!

Pah! You IT guys know nothing ;-)