We currently have Sky+ TV box. We are being told that they are stop supporting it, but are willing to upgrade us to Sky Q at no extra cost. Sounds sensible. Are there any downsides to Sky Q?
We currently have Sky+ TV box. We are being told that they are stop supporting it, but are willing to upgrade us to Sky Q at no extra cost. Sounds sensible. Are there any downsides to Sky Q?
I am in exactly the same position.
My Sky+TV box is probably 12 years old, but is working perfectly well.
In January during a storm my Sky dish was blown off the wall of my house.
The engineer who fitted a new Sky dish said to me don’t change your Sky+box for Sky Q box. They are not as good, or as reliable as the old boxes.
I have decided to persevere with the Sky+box for as long as possible.
Sky Q boxes get hot I’ve found and the cooling fan is really loud. I’ve had to shut mine away, which means the cooling fan comes on sooner and will probably encourage it to break sooner but the cut in noise is worth it.
Been good for us for about 6 years since being installed. Interface is good, just had to do a hard reset at the mains once I think. Seems to be able to record multiple channels at the same time so overall a positive vote from me, which is more than the UK got at Eurovision
We currently have Sky+ TV box. We are being told that they are stop supporting it, but are willing to upgrade us to Sky Q at no extra cost. Sounds sensible. Are there any downsides to Sky Q?
Interested to hear how you were made aware of this, redman.
I'm having huge problems with Sky at present, ever since my call at the end of April to re-negotiate my contract.
Errors made by the company ever since then which include billing us for £7pm for "the Utimate Add on" for Neflix which we have never had or agreed to as we don't have Sky Q . This is mainly because some drilling would have to be carried out on the wall we share with our neighbour and they aren't happy for this to go ahead. No problem for us as we purchase Netflix via a direct subscription. Totally happy with what we have currently, having axed Sky Cinema to keep our monthly payment under £80.
The customer service person I spoke to on Sunday advised that since January we were not able to access BBC/terrestrial channels without Sky Q ...I asked why then were we able to still do so & that we had received NO information/warning about this ! She agreed to check & get back to me but as this was the latest in a load of unhelpful conversations plus emails received , I'd had enough and asked for her manager to call me. Still waiting,....( maybe this is something Tom Rubashow could sort )
Allegedly there is a "technical issue " with our account which prevents the amendments being made & hence all bills going forward to August are incorrect. We've already had multiple changes made to our account forwarded but not the ones which will clearly incur further overpayments .
We currently have Sky+ TV box. We are being told that they are stop supporting it, but are willing to upgrade us to Sky Q at no extra cost. Sounds sensible. Are there any downsides to Sky Q?
Interested to hear how you were made aware of this, redman.
I've had a further development. In looking at our broadband. Our current provider is BT and Trooli recently installed fibre optic in our area. pricing about half what I am paying BT. Rang BT and they were offering a pretty good deal to do all sky and BT sports through them. to do this they would send a new box to replace the sky box. sounded a good deal but......
I've had a further development. In looking at our broadband. Our current provider is BT and Trooli recently installed fibre optic in our area. pricing about half what I am paying BT. Rang BT and they were offering a pretty good deal to do all sky and BT sports through them. to do this they would send a new box to replace the sky box. sounded a good deal but......
Whilst the offer may be temping, if BT cannot offer you FTTP (Fibre To The Premise) and they only do FTTC (Fibre To The Cabinet) I would go with Trooli. Service will be more reliable and you can get much faster speeds down and up on full fibre compared to FTTC.
I've had SKY Q for a few years now. I have a box in the Kitchen, Conservatory, Living Room and Bedroom and it's brilliant. I have had no issues with it whatsoever.
I got rid of Sky Q a couple of years back and replaced it with Glass. The Sky glass TV compared to my Samsung TVs isn't as good despite having built in Atmos which really isn't up to much when compared to a real room system. So I've stuck that in a spare bedroom and never use it. I would never go back anything which involves using a dish, although I've still got one bolted to the front of my house. Too lazy to get the ladder out. If and when the Sky Glass tv breaks I'll probably just go with Sky Stream. A nice size box that can be tucked away out of sight. Another downside of Sky Q is the mini boxes, they only do HD to 720i, which I always thought as a bit short sighted by Sky, 4k is only on the main box. Not much of problem for most but for me having TVs able to display 4k and not having it would be and was frustrating for me. Also dishes are effected by bad weather. The downside of the streaming box and the only one I have experienced is the lack of recording. This isn't as much as a problem as I thought it would be, gets a bit of getting used to but its not really a problem as 99% of stuff is available somewhere.
We currently have Sky+ TV box. We are being told that they are stop supporting it, but are willing to upgrade us to Sky Q at no extra cost. Sounds sensible. Are there any downsides to Sky Q?
A much better piece of kit, but downside for us was losing stuff we wanted to keep on the planner.
The only issue we have with Sky Q is my internet speed. if I am watching something in the front room, my wife watching something different in the back room then the kids are playing online or watching something in their rooms it ends up buffering. Sadly the Sky superfast fibre is bum clenchingly expensive at £70 a month when there is al alternate nearby at just £30......but I'm now tied in with those buggers at Sky
Sky Q itself is pretty decent and we don't have to to a reset that often whereas Sky + was very temperamental
We have had Sky Q for a number of years and has worked fine. Have never had to call an engineer out for a repair fix. Originally we had the main Sky Q box plus a mini box (if that's what they call it?) for another room, but when we moved to our current house we added 2 more boxes. The Sky engineer set those up and just occasionally we have to reset one of the 4 boxes, if there has been a power outage etc.
The only issue we have with Sky Q is my internet speed. if I am watching something in the front room, my wife watching something different in the back room then the kids are playing online or watching something in their rooms it ends up buffering. Sadly the Sky superfast fibre is bum clenchingly expensive at £70 a month when there is al alternate nearby at just £30......but I'm now tied in with those buggers at Sky
Sky Q itself is pretty decent and we don't have to to a reset that often whereas Sky + was very temperamental
Are you under contract with Sky for your broadband ? There is a guaranteed download speed and if that’s not being met I think you can get out of the contract.
Had Sky Q for years. The only issues I have ever had have been WiFi related. The mini boxes occasionally loose the connection with the main box. Easy enough to fix with a quick reboot of the mini box.
This has happened a lot less since I switched to BT Full Fibre a while back.
One thing I have noticed is that Prime, Netflix and Disney+ can be slow and prone to buffering if you log on to the apps via the Sky Q Box. With that in mind I use them outside of Sky and have the apps on my TV.
Have had Sky Q the last five years, just have TV essentials now as all the Movies etc are pants.
Also have Sky internet, the Q mini's were terrible until we took out fibre 140mb.
The game changer for me is you can press the "Q" symbol on the box and it makes the remote beep, with two kids always losing the remote its a god send.
I’ve been meaning to sort out my sky contract but been waiting for fibre cabling to be installed in our crescent, it was meant to be installed in April but finally we got notification last week it was up and running. Anyway cut a long story short, in March sky but me on a rolling contract increasing my monthly payment from £138to £148 / month. For that I was on sky Q, crappy broadband, phone line, sky sports, and cinema, I also been a loyal customer for 25 years. You will probably understand I wasn’t happy to pay that (especially as I retired this time last year), I tried to get it reduced over the phone where they offered a reduction of £20 / month, I refused. Been looking at others but basically I didn’t there tele options where as good as sky’s.
Spoke to my boy who suggested we go over to the sky shop at Bluewater, which we did today. Came out with everything we already had, except the phone line which we only ever get nuisance calls on. Plus Sky screen instead of Q, the broadband is now upgraded to full fibre at 145mb/sec instead of 36mb., also got ad blocker and something else, total £68 / month as saving of £80 / month. All we had to do was get my wife to be named as the main person instead of me, sign up with her email address and thus become a new customer.
What really pisses me off is I’ve been with for 25 years, and how do they treat you, by giving all new customers this super deal for half the price of loyal customer who been with them for 25 years. Next time I will be back doing the same deal.
At long last, our issue with Sky has been sorted after several weeks of emails & calls.
I received a call yesterday checking that I had seen my online account had finally been updated which I had so a refund on the June bill due , then further payments at the agreed price of £78.25pm.
Still more than I'd have liked but affordable & we're happy wth what we can watch, especially the Sports package.
Think I mentioned previously that my last call was from a lady with a broad Scots' accent who was rather too "friendly" IMO , telling me I was the same age as her brother for example.
When I told her that we are unable to change to Sky Q , she informed me that since January, Sky was not supporting accounts without this upgrade ie we would not be able to receive terrestrial channels ...I called her bluff but she stuck to her story ...when she stopped apologising for the problems I'd had.
I ran this past the guy I spoke with yesterday who said this had been forwarded to the relevant dept and would be investigated as it WAS false information.
" Not supporting" means that should our equipment incur issues, Sky would probably not have an engineer to deal with it as they are not training up new staff on packages such as we have.
But I feel it's always worth questioning something if you think it sounds "off".
Phone call made and contract cancelled, they did try to talk me out of it, and asked why I didn’t need sky in my new residence, luckily enough the bloke in the sky shop pre warned me of this question, and I said I was moving into sheltered accommodation (I’m 71 so perfectly reasonable). That explanation basically stopped all other questions, and I could tell the young lady felt sorry for me. Still bloody annoyed that you have to do this to get on a decent tariff after being loyal to them for over 25 years.
been having similar Sky problems to CK where I have been for a similar time. In the end I have kept SkyQ, Signature, Multiscreen and Sports for £61.50/m, I am transferring broadband and phone to BT at 150mb for £53/m, I chose BT as we wish to keep our landline and at present they are the only supplier that will offer this.
Comments
In January during a storm my Sky dish was blown off the wall of my house.
I have decided to persevere with the Sky+box for as long as possible.
I'm having huge problems with Sky at present, ever since my call at the end of April to re-negotiate my contract.
Errors made by the company ever since then which include billing us for £7pm for "the Utimate Add on" for Neflix which we have never had or agreed to as we don't have Sky Q . This is mainly because some drilling would have to be carried out on the wall we share with our neighbour and they aren't happy for this to go ahead. No problem for us as we purchase Netflix via a direct subscription. Totally happy with what we have currently, having axed Sky Cinema to keep our monthly payment under £80.
The customer service person I spoke to on Sunday advised that since January we were not able to access BBC/terrestrial channels without Sky Q ...I asked why then were we able to still do so & that we had received NO information/warning about this ! She agreed to check & get back to me but as this was the latest in a load of unhelpful conversations plus emails received , I'd had enough and asked for her manager to call me. Still waiting,....( maybe this is something Tom Rubashow could sort
Allegedly there is a "technical issue " with our account which prevents the amendments being made & hence all bills going forward to August are incorrect. We've already had multiple changes made to our account forwarded but not the ones which will clearly incur further overpayments .
GRRRRRRRR!
HTH.
I would never go back anything which involves using a dish, although I've still got one bolted to the front of my house. Too lazy to get the ladder out.
If and when the Sky Glass tv breaks I'll probably just go with Sky Stream. A nice size box that can be tucked away out of sight.
Another downside of Sky Q is the mini boxes, they only do HD to 720i, which I always thought as a bit short sighted by Sky, 4k is only on the main box. Not much of problem for most but for me having TVs able to display 4k and not having it would be and was frustrating for me. Also dishes are effected by bad weather.
The downside of the streaming box and the only one I have experienced is the lack of recording. This isn't as much as a problem as I thought it would be, gets a bit of getting used to but its not really a problem as 99% of stuff is available somewhere.
Sky Q itself is pretty decent and we don't have to to a reset that often whereas Sky + was very temperamental
I’d recommend it.
This has happened a lot less since I switched to BT Full Fibre a while back.
One thing I have noticed is that Prime, Netflix and Disney+ can be slow and prone to buffering if you log on to the apps via the Sky Q Box. With that in mind I use them outside of Sky and have the apps on my TV.
Also have Sky internet, the Q mini's were terrible until we took out fibre 140mb.
The game changer for me is you can press the "Q" symbol on the box and it makes the remote beep, with two kids always losing the remote its a god send.
Spoke to my boy who suggested we go over to the sky shop at Bluewater, which we did today. Came out with everything we already had, except the phone line which we only ever get nuisance calls on. Plus Sky screen instead of Q, the broadband is now upgraded to full fibre at 145mb/sec instead of 36mb., also got ad blocker and something else, total £68 / month as saving of £80 / month. All we had to do was get my wife to be named as the main person instead of me, sign up with her email address and thus become a new customer.
I'll remember that little wheeze next time.
At long last, our issue with Sky has been sorted after several weeks of emails & calls.
I received a call yesterday checking that I had seen my online account had finally been updated which I had so a refund on the June bill due , then further payments at the agreed price of £78.25pm.
Still more than I'd have liked but affordable & we're happy wth what we can watch, especially the Sports package.
Think I mentioned previously that my last call was from a lady with a broad Scots' accent who was rather too "friendly" IMO , telling me I was the same age as her brother for example.
When I told her that we are unable to change to Sky Q , she informed me that since January, Sky was not supporting accounts without this upgrade ie we would not be able to receive terrestrial channels ...I called her bluff but she stuck to her story ...when she stopped apologising for the problems I'd had.
I ran this past the guy I spoke with yesterday who said this had been forwarded to the relevant dept and would be investigated as it WAS false information.
" Not supporting" means that should our equipment incur issues, Sky would probably not have an engineer to deal with it as they are not training up new staff on packages such as we have.
But I feel it's always worth questioning something if you think it sounds "off".