Possible Spam query

MuttleyCAFC

Grateful for any adive. My wife got an e-mail from Stub Hub which seems to be a genuine ticketing company. The e-mail was titled: Don’t Miss Out - Buy Your Tickets Again For WGCI Big Jam!

It referred to a concert in the US in December which again looks like a genuine concert. It contained the para below:

We noticed that payment for your order for WGCI Big Jam unfortunately did not go through. Don’t miss out on your tickets before they go! If you would like to reattempt to make the purchase, please click here .... The link looks like a genuine link to stub hub.

What doesn't make sense to me is if somebody was trying to buy tickets on her card, why would they use her e-mail? I can't work out what it is about. She says she hasn't used stub hub before. 

If it makes sense to anybody, grateful for advice,

Athletico Charlton

Personally would delete it and keep an eye on bank account but if you really want to investigate further then find stub hub website independently of the link and see if you can contact them directly.  Links in emails are generally a bad thing to ever click on.
If you did click it run a virus update immediately would be my advice.

MuttleyCAFC

My wife uses ticketmaster/ has an account with them and there seems to have been a major data breach recently involving customer details but this is a different company or at least seems to be. I looked at the link but didn't click on it and it seems to be a stubhub one although I can't be sure as I won't click on it. When I go into the Stub hub site seperately to the link, it references ticketmaster.

Arthur_Trudgill

The amount of spam that gets through to my email account has increased quite a bit recently.

All I do is tag it as spam hoping the filtering improves over time.

It seems easy for spammers to get hold of email addresses and then spam you with vaguely relevant stuff.

As long as you don't click the risk is low.

SuedeAdidas

If you open the email (don’t click any links) and hover over the sender’s email address….what email address comes up?

does it look like a genuine email address from Stub Hub?

eaststandmike

Not sure why you are trying to understand the mechanics of it, it’s clearly a scam so delete it and move on 

MuttleyCAFC

SuedeAdidas said:

If you open the email (don’t click any links) and hover over the sender’s email address….what email address comes up?

does it look like a genuine email address from Stub Hub?

Did that, yes it does. That is what is confusing me.

SuedeAdidas

MuttleyCAFC said:

SuedeAdidas said:

If you open the email (don’t click any links) and hover over the sender’s email address….what email address comes up?

does it look like a genuine email address from Stub Hub?

Did that, yes it does. That is what is confusing me.

Then I would definitely call Stub Hub to confirm: