I raised a formal complaint with mine, and received an acknowledgement email thus:
"Thank you for the below, your complaint of which has been acknowledge.
I apologise for the delays in communication you have experienced with your previous case handler and since the beginning of this year when you was provided the quote, I will ensure this is looked in to and this is handled with more quicker responses."
Please tell me it's not just me who thinks that is an abysmally low standard of grammar for a supposedly professional firm?
I raised a formal complaint with mine, and received an acknowledgement email thus:
"Thank you for the below, your complaint of which has been acknowledge.
I apologise for the delays in communication you have experienced with your previous case handler and since the beginning of this year when you was provided the quote, I will ensure this is looked in to and this is handled with more quicker responses."
Please tell me it's not just me who thinks that is an abysmally low standard of grammar for a supposedly professional firm?
If you end up with quicker responses as a result are you really bothered with some grammatical errors?
I've used Tom Bexhell of Martin Tolhurst in Ashford twice in the last half a dozen years........ all done online, no office visits and he keeps things moving along well. He also helped after the event (6 months+) when I had a few questions...... and he didn't bill me. Thoroughly recommend him.
I've used Tom Bexhell of Martin Tolhurst in Ashford twice in the last half a dozen years........ all done online, no office visits and he keeps things moving along well. He also helped after the event (6 months+) when I had a few questions...... and he didn't bill me. Thoroughly recommend him.
I raised a formal complaint with mine, and received an acknowledgement email thus:
"Thank you for the below, your complaint of which has been acknowledge.
I apologise for the delays in communication you have experienced with your previous case handler and since the beginning of this year when you was provided the quote, I will ensure this is looked in to and this is handled with more quicker responses."
Please tell me it's not just me who thinks that is an abysmally low standard of grammar for a supposedly professional firm?
If you end up with quicker responses as a result are you really bothered with some grammatical errors?
It’s not so much being bothered, but if someone can’t get basic grammar that an 8 year old should know right, what others mistakes are they likely to make?
I've used Tom Bexhell of Martin Tolhurst in Ashford twice in the last half a dozen years........ all done online, no office visits and he keeps things moving along well. He also helped after the event (6 months+) when I had a few questions...... and he didn't bill me. Thoroughly recommend him.
That's good to hear, we're in the process of moving and Tom will be sorting ours
I raised a formal complaint with mine, and received an acknowledgement email thus:
"Thank you for the below, your complaint of which has been acknowledge.
I apologise for the delays in communication you have experienced with your previous case handler and since the beginning of this year when you was provided the quote, I will ensure this is looked in to and this is handled with more quicker responses."
Please tell me it's not just me who thinks that is an abysmally low standard of grammar for a supposedly professional firm?
If you end up with quicker responses as a result are you really bothered with some grammatical errors?
It’s not so much being bothered, but if someone can’t get basic grammar that an 8 year old should know right, what others mistakes are they likely to make?
I get where you are coming from and if I’d received a letter on headed paper written as such I too would be disappointed. But we are talking about someone firing off an email. One of a hundred such emails they send in a day. If you wanted it spell checked and grammatically correct they’d only be sending 50 such emails and people would be complaining about delays in communication. Therein lies the crux of the matter. Most conveyancers take on too much work, leading to delays communicating with some clients, and also leads to cutting corners, and if cutting corners means bad grammar then, in my opinion, so be it. As long as the job gets done, properly, is it really a big deal.
As I said previously, I work for a small local Solicitor. A friend on CL, who lives locally to me, asked if I could recommend a Solicitor at our firm to deal with a property sale. I could have recommended a couple. One is good at their job but takes on too much work, spreads themselves too thinly, and things drag on a bit. Another is also very good at their job but is very diligent, works hard for their clients and goes above and beyond. Obviously I recommended the latter. The poster on here couldn’t have been happier with the service received.
There are good and bad conveyancers at all firms and that’s why I said previously to go on a personal recommendation, not of the firm itself, but of the actual solicitor. If I recommended the Solicitor above to you it wouldn’t matter if you lived in Carlisle or Crayford because they’d do a good job for you irrespective of your location.
PS - please don’t ask, they have recently departed the firm for pastures new.
I raised a formal complaint with mine, and received an acknowledgement email thus:
"Thank you for the below, your complaint of which has been acknowledge.
I apologise for the delays in communication you have experienced with your previous case handler and since the beginning of this year when you was provided the quote, I will ensure this is looked in to and this is handled with more quicker responses."
Please tell me it's not just me who thinks that is an abysmally low standard of grammar for a supposedly professional firm?
If you end up with quicker responses as a result are you really bothered with some grammatical errors?
It’s not so much being bothered, but if someone can’t get basic grammar that an 8 year old should know right, what others mistakes are they likely to make?
Communication is everything. Ours (CTW Dartford) on the day we were meant to exchange just went silent. When we chased her about half 4 she just replied with "the seller is no longer in a position to exchange". Nothing more. Obviously that had us a bit worried so we called the sellers estate agent (who was brilliant and held the whole thing together on multiple occasions) who told us she had missed the key word "today". We actually exchanged a couple weeks later.
This was after months of chaos. Us having to chase her for everything, every time we asked for a document we would get sent a blank attachment and then ignored for a few more days up to a week. Once or twice might be a mistake but every time it was clearly just a tactic to buy herself more time as she hadn't done the work she said she had. Same with stuff to sign through the post it was always sent but it would never turn up. Only when it was sent a second time would we actually receive it.
I raised a formal complaint with mine, and received an acknowledgement email thus:
"Thank you for the below, your complaint of which has been acknowledge.
I apologise for the delays in communication you have experienced with your previous case handler and since the beginning of this year when you was provided the quote, I will ensure this is looked in to and this is handled with more quicker responses."
Please tell me it's not just me who thinks that is an abysmally low standard of grammar for a supposedly professional firm?
If you end up with quicker responses as a result are you really bothered with some grammatical errors?
It’s not so much being bothered, but if someone can’t get basic grammar that an 8 year old should know right, what others mistakes are they likely to make?
I get where you are coming from and if I’d received a letter on headed paper written as such I too would be disappointed. But we are talking about someone firing off an email. One of a hundred such emails they send in a day. If you wanted it spell checked and grammatically correct they’d only be sending 50 such emails and people would be complaining about delays in communication. Therein lies the crux of the matter. Most conveyancers take on too much work, leading to delays communicating with some clients, and also leads to cutting corners, and if cutting corners means bad grammar then, in my opinion, so be it. As long as the job gets done, properly, is it really a big deal.
As I said previously, I work for a small local Solicitor. A friend on CL, who lives locally to me, asked if I could recommend a Solicitor at our firm to deal with a property sale. I could have recommended a couple. One is good at their job but takes on too much work, spreads themselves too thinly, and things drag on a bit. Another is also very good at their job but is very diligent, works hard for their clients and goes above and beyond. Obviously I recommended the latter. The poster on here couldn’t have been happier with the service received.
There are good and bad conveyancers at all firms and that’s why I said previously to go on a personal recommendation, not of the firm itself, but of the actual solicitor. If I recommended the Solicitor above to you it wouldn’t matter if you lived in Carlisle or Crayford because they’d do a good job for you irrespective of your location.
PS - please don’t ask, they have recently departed the firm for pastures new.
Nah mate, if your professional advisor had grammar like that, it should be a massive red flag.
I've used Tom Bexhell of Martin Tolhurst in Ashford twice in the last half a dozen years........ all done online, no office visits and he keeps things moving along well. He also helped after the event (6 months+) when I had a few questions...... and he didn't bill me. Thoroughly recommend him.
Completely free conveyancing sounds good ! 😉😆
Haha you got me 😄 ………but only free for Charlton supporters 🤷♂️🤥
I raised a formal complaint with mine, and received an acknowledgement email thus:
"Thank you for the below, your complaint of which has been acknowledge.
I apologise for the delays in communication you have experienced with your previous case handler and since the beginning of this year when you was provided the quote, I will ensure this is looked in to and this is handled with more quicker responses."
Please tell me it's not just me who thinks that is an abysmally low standard of grammar for a supposedly professional firm?
If you end up with quicker responses as a result are you really bothered with some grammatical errors?
If their command of written English is this poor, there can be very little confidence in their attention to any detail. Speed ain't everything.
Comments
"Thank you for the below, your complaint of which has been acknowledge.
I apologise for the delays in communication you have experienced with your previous case handler and since the beginning of this year when you was provided the quote, I will ensure this is looked in to and this is handled with more quicker responses."
Please tell me it's not just me who thinks that is an abysmally low standard of grammar for a supposedly professional firm?
Thoroughly recommend him.
I shall, however, draft a reply in similar style.
As I said previously, I work for a small local Solicitor. A friend on CL, who lives locally to me, asked if I could recommend a Solicitor at our firm to deal with a property sale. I could have recommended a couple. One is good at their job but takes on too much work, spreads themselves too thinly, and things drag on a bit. Another is also very good at their job but is very diligent, works hard for their clients and goes above and beyond. Obviously I recommended the latter. The poster on here couldn’t have been happier with the service received.
There are good and bad conveyancers at all firms and that’s why I said previously to go on a personal recommendation, not of the firm itself, but of the actual solicitor. If I recommended the Solicitor above to you it wouldn’t matter if you lived in Carlisle or Crayford because they’d do a good job for you irrespective of your location.
PS - please don’t ask, they have recently departed the firm for pastures new.
This was after months of chaos. Us having to chase her for everything, every time we asked for a document we would get sent a blank attachment and then ignored for a few more days up to a week. Once or twice might be a mistake but every time it was clearly just a tactic to buy herself more time as she hadn't done the work she said she had. Same with stuff to sign through the post it was always sent but it would never turn up. Only when it was sent a second time would we actually receive it.