Have skim read only but without doubt, those who have travelled the most all season and can prove it, should have higher priority than any other group
Imo, the changes needed are:
1. People being able to buy two tickets needs to be scrapped and limited to one, with two exceptions.
a) You can buy as many tickets as you like as long as each tickets is for another fan ID that meets the requirements during that stage of the priority sale.
b) If kids do acquire points, then it's as above.
If kids DON'T acquire points, then adults can only purchase additional tickets without an assigned fan ID if it's a child's ticket.
2. Valley Gold rewards far too many points. It allows people who barely attend games to attend in demand fixtures with limited capacity over regular travellers. It's ridiculous that somebody who hasn't attended a single game over the last two seasons, but has Valley Gold, had more priority over fans who had been season ticket holders for the past two seasons and had attended 13 away games during that period.
3. I think more than two seasons worth of points should count. This could be extended to five seasons, with points being decreased for each season that passes. For example:
24/25 - 10 points per game 23/24 - 8 points per game 22/23 - 6 points per game 21/22 - 4 points per game 20/21 - 2 point per game
Have skim read only but without doubt, those who have travelled the most all season and can prove it, should have higher priority than any other group
Imo, the changes needed are:
1. People being able to buy two tickets needs to be scrapped and limited to one, with two exceptions.
a) You can buy as many tickets as you like as long as each tickets is for another fan ID that meets the requirements during that stage of the priority sale.
b) If kids do acquire points, then it's as above.
If kids DON'T acquire points, then adults can only purchase additional tickets without an assigned fan ID if it's a child's ticket.
2. Valley Gold rewards far too many points. It allows people who barely attend games to attend in demand fixtures with limited capacity over regular travellers. It's ridiculous that somebody who hasn't attended a single game over the last two seasons, but has Valley Gold, had more priority over fans who had been season ticket holders for the past two seasons and had attended 13 away games during that period.
3. I think more than two seasons worth of points should count. This could be extended to five seasons, with points being decreased for each season that passes. For example:
24/25 - 10 points per game 23/24 - 8 points per game 22/23 - 6 points per game 21/22 - 4 points per game 20/21 - 2 point per game
Sounds too complicated. The system is broadly fine as it is for the reason already discussed.
Sounds too complicated. The system is broadly fine as it is for the reason already discussed.
Simply doing the first and second would work a lot better and neither of those are at all complicated. It just stops people who meet the requirements bringing along mates who don't and doesn't overvalue Valley Gold.
Something as simple as making Valley Gold worth 10 points for every £10 you have spent on it over the past two seasons would be a much better solution. I'd even be happy with it being double that.
Valley Gold was the equivalent of 60 matches for the Cambridge United fixture, which is far too much.
It should be easy for the club to identify how many VG holders bought tickets in each phase, there are in excess of 4000 VG members, I should imagine a very small propotion actually attend restricted away matches.
Have skim read only but without doubt, those who have travelled the most all season and can prove it, should have higher priority than any other group
Imo, the changes needed are:
1. People being able to buy two tickets needs to be scrapped and limited to one, with two exceptions.
a) You can buy as many tickets as you like as long as each tickets is for another fan ID that meets the requirements during that stage of the priority sale.
b) If kids do acquire points, then it's as above.
If kids DON'T acquire points, then adults can only purchase additional tickets without an assigned fan ID if it's a child's ticket.
2. Valley Gold rewards far too many points. It allows people who barely attend games to attend in demand fixtures with limited capacity over regular travellers. It's ridiculous that somebody who hasn't attended a single game over the last two seasons, but has Valley Gold, had more priority over fans who had been season ticket holders for the past two seasons and had attended 13 away games during that period.
3. I think more than two seasons worth of points should count. This could be extended to five seasons, with points being decreased for each season that passes. For example:
24/25 - 10 points per game 23/24 - 8 points per game 22/23 - 6 points per game 21/22 - 4 points per game 20/21 - 2 point per game
This might be relevant for England or Newcastle or whoever with vast over subscription…
it is a convoluted system for Charlton to cater for the 3 matches every 5 years when it’s actually an issue
Have skim read only but without doubt, those who have travelled the most all season and can prove it, should have higher priority than any other group
Imo, the changes needed are:
1. People being able to buy two tickets needs to be scrapped and limited to one, with two exceptions.
a) You can buy as many tickets as you like as long as each tickets is for another fan ID that meets the requirements during that stage of the priority sale.
b) If kids do acquire points, then it's as above.
If kids DON'T acquire points, then adults can only purchase additional tickets without an assigned fan ID if it's a child's ticket.
2. Valley Gold rewards far too many points. It allows people who barely attend games to attend in demand fixtures with limited capacity over regular travellers. It's ridiculous that somebody who hasn't attended a single game over the last two seasons, but has Valley Gold, had more priority over fans who had been season ticket holders for the past two seasons and had attended 13 away games during that period.
3. I think more than two seasons worth of points should count. This could be extended to five seasons, with points being decreased for each season that passes. For example:
24/25 - 10 points per game 23/24 - 8 points per game 22/23 - 6 points per game 21/22 - 4 points per game 20/21 - 2 point per game
Have skim read only but without doubt, those who have travelled the most all season and can prove it, should have higher priority than any other group
Imo, the changes needed are:
1. People being able to buy two tickets needs to be scrapped and limited to one, with two exceptions.
a) You can buy as many tickets as you like as long as each tickets is for another fan ID that meets the requirements during that stage of the priority sale.
b) If kids do acquire points, then it's as above.
If kids DON'T acquire points, then adults can only purchase additional tickets without an assigned fan ID if it's a child's ticket.
2. Valley Gold rewards far too many points. It allows people who barely attend games to attend in demand fixtures with limited capacity over regular travellers. It's ridiculous that somebody who hasn't attended a single game over the last two seasons, but has Valley Gold, had more priority over fans who had been season ticket holders for the past two seasons and had attended 13 away games during that period.
3. I think more than two seasons worth of points should count. This could be extended to five seasons, with points being decreased for each season that passes. For example:
24/25 - 10 points per game 23/24 - 8 points per game 22/23 - 6 points per game 21/22 - 4 points per game 20/21 - 2 point per game
This might be relevant for England or Newcastle or whoever with vast over subscription…
it is a convoluted system for Charlton to cater for the 3 matches every 5 years when it’s actually an issue
Won't be an issue if we get promoted anyway as almost every away end in the championship is 2k
It's ridiculous that somebody who hasn't attended a single game over the last two seasons, but has Valley Gold, had more priority over fans who had been season ticket holders for the past two seasons and had attended 13 away games during that period.
Surely this isn't true?
Phase 5: 600 loyalty points or Valley Gold
That makes Valley Gold by itself equivalent to 600 loyalty points, which is 60 games.
It's ridiculous that somebody who hasn't attended a single game over the last two seasons, but has Valley Gold, had more priority over fans who had been season ticket holders for the past two seasons and had attended 13 away games during that period.
Surely this isn't true?
Phase 5: 600 loyalty points or Valley Gold
That makes Valley Gold by itself equivalent to 600 loyalty points, which is 60 games.
I take it back then, that is pretty ridiculous.
I also just noticed for Wycombe it was Phase 5: 550 loyalty points or Valley Gold which means they're basically making up how much VG is worth on a game by game basis.
It's ridiculous that somebody who hasn't attended a single game over the last two seasons, but has Valley Gold, had more priority over fans who had been season ticket holders for the past two seasons and had attended 13 away games during that period.
Surely this isn't true?
Phase 5: 600 loyalty points or Valley Gold
That makes Valley Gold by itself equivalent to 600 loyalty points, which is 60 games.
I take it back then, that is pretty ridiculous.
I also just noticed for Wycombe it was Phase 5: 550 loyalty points or Valley Gold which means they're basically making up how much VG is worth on a game by game basis.
Always enough game by game to pretty much be a guarantee of getting an away ticket. I don't think one single away game has ever sold out during the 'or VG' phase since the points system started.
It's ridiculous that somebody who hasn't attended a single game over the last two seasons, but has Valley Gold, had more priority over fans who had been season ticket holders for the past two seasons and had attended 13 away games during that period.
Surely this isn't true?
Phase 5: 600 loyalty points or Valley Gold
That makes Valley Gold by itself equivalent to 600 loyalty points, which is 60 games.
This is as you say utterly ridiculous and totally unfair. I can't be bothered to look up the figures, but very roughly speaking if you've attended 60 games you've POSSIBLY spent/contributed somewhere between £500 & £1,000 or even more. Whereas in VG you've contributed £120 x 2 years = £240. I'm not complaining I know the rules and attend enough games atm to be ok for tickets, but the VG priority without additional points is quite simply unfair.
It's ridiculous that somebody who hasn't attended a single game over the last two seasons, but has Valley Gold, had more priority over fans who had been season ticket holders for the past two seasons and had attended 13 away games during that period.
Surely this isn't true?
Phase 5: 600 loyalty points or Valley Gold
That makes Valley Gold by itself equivalent to 600 loyalty points, which is 60 games.
This is as you say utterly ridiculous and totally unfair. I can't be bothered to look up the figures, but very roughly speaking if you've attended 60 games you've POSSIBLY spent/contributed somewhere between £500 & £1,000 or even more. Whereas in VG you've contributed £120 x 2 years = £240.
its not even 2 years of VG, 6 months is all that is required to qualify (£60)
It's ridiculous that somebody who hasn't attended a single game over the last two seasons, but has Valley Gold, had more priority over fans who had been season ticket holders for the past two seasons and had attended 13 away games during that period.
Surely this isn't true?
Phase 5: 600 loyalty points or Valley Gold
That makes Valley Gold by itself equivalent to 600 loyalty points, which is 60 games.
This is as you say utterly ridiculous and totally unfair. I can't be bothered to look up the figures, but very roughly speaking if you've attended 60 games you've POSSIBLY spent/contributed somewhere between £500 & £1,000 or even more. Whereas in VG you've contributed £120 x 2 years = £240.
its not even 2 years of VG, 6 months is all that is required to qualify (£60)
Thanks, you're quite right, so spend/contribute £60 to Charlton and you get priority over someone that could have spent more than £1,500 and contributed let's say very roughly £1,300 to Charlton coffers. (Please don't argue figures I'm rough guessing).
It's ridiculous that somebody who hasn't attended a single game over the last two seasons, but has Valley Gold, had more priority over fans who had been season ticket holders for the past two seasons and had attended 13 away games during that period.
Surely this isn't true?
Phase 5: 600 loyalty points or Valley Gold
That makes Valley Gold by itself equivalent to 600 loyalty points, which is 60 games.
This is as you say utterly ridiculous and totally unfair. I can't be bothered to look up the figures, but very roughly speaking if you've attended 60 games you've POSSIBLY spent/contributed somewhere between £500 & £1,000 or even more. Whereas in VG you've contributed £120 x 2 years = £240.
its not even 2 years of VG, 6 months is all that is required to qualify (£60)
Thanks, you're quite right, so spend/contribute £60 to Charlton and you get priority over someone that could have spent more than £1,500 and contributed let's say very roughly £1,300 to Charlton coffers. (Please don't argue figures I'm rough guessing).
Charlton wouldn't make money from away tickets, so it would be more along the lines of £595 to £1255 from season tickets over the past two years. But even somebody with the cheapest season tickets has potentially spent ten times as much as somebody with Valley Gold.
I don't think there will be many people who don't have a season ticket, but have Valley Gold, that have tickets for this match. However, I do think it will be more than people expect.
I know for a fact that in the past relatives of older fans who no longer attend games (but still have VG) were getting their grandad to buy tickets through his account so that they could attend away matches, despite only going to a few games a season. This no doubt still happens.
There will also be people who are happy to pay Charlton £10 a month through VG, but don't have a season ticket, who have started going to games recently now that we're in form. The row in front of me at The Valley has been practically empty all season, but there's a family of six in front of me (three of which have VG) that bought the discounted tickets for the last six games (their first games since we got relegated from the Championship) who told me that they are going to away games now as well as they're excited about promotion. I have no doubt that all six of them have tickets for Cambridge!
Eric10 the thing I don't understand is that you flagged this issue on CL in November and I advised that you get it sorted out with the ticket office.
You said they couldn't sort it out technology wise but the staff were aware that you should have "x" number of points (possibly over 600).
So did you try to arrange that you could phone up to book tickets as you say the staff are aware of the issue? If you did how come you didn't get tickets?
I know I would have done something and not just let the matter lie so that I couldn't buy tickets. I would have the names of the most senior ticket office staff and go higher if necessary.
I don't post too much on here, this discussion arises every time some struggle to get a ticket. The way I see it is if the club don't give some sort of priority to VG then people may not continue their subscription which would be detrimental to the youth. I'm a season ticket holder and mostly only go to the easy reach away games due to normally working on Saturday morning, but even doing that l am normally in the threshold to get tickets for the limited allocation games. If you go to enough games you have a good chance of getting a ticket ( unless you're VG ('perks')).
The thing with Valley Gold is, if they took away the high ranking within the away ticket priority system it would fall apart. Away ticket priority has always been my main reason for having it for over 20 years. I have a season ticket and I also have well over 600 loyalty points (so I don’t need it, but I have in the past), but it has been a huge part of Charlton for a very long time. When the team are doing badly and the away numbers are low (let’s face it, nearly every away game goes to general sale) we are still paying our £10 a month towards the club and specifically the academy. I think this recent run of form, a run of ‘easy to reach’ away games, a run of low capacity away ends (if we played Wigan, Bolton etc now, we could get thousands of tickets) has culminated in this frustration with some (and I get it). And with Wrexham and a potential play off semi on the horizon, it is polorized. The system is far from perfect, but I believe other things should be looked at like why we allocate 2 tickets per person (I understand the argument about taking kids, but my 2 kids come to a lot of the away games with me and have season tickets, so they have a fair amount of points themselves. Maybe a plus one, if a child, could be at a lower points threshold). No system is perfect, but I’m pretty sure those that have been at the majority of away games and deserve priority will be at all these games. Taking Valley Gold ticket priority away would not be a good thing in my opinion, but maybe something that needs reviewing and explaining more clearly,
Eric10 the thing I don't understand is that you flagged this issue on CL in November and I advised that you get it sorted out with the ticket office.
You said they couldn't sort it out technology wise but the staff were aware that you should have "x" number of points (possibly over 600).
So did you try to arrange that you could phone up to book tickets as you say the staff are aware of the issue? If you did how come you didn't get tickets?
I know I would have done something and not just let the matter lie so that I couldn't buy tickets. I would have the names of the most senior ticket office staff and go higher if necessary.
It has been somewhat sorted as I now have 270 points (or somewhere around that figure). While still not correct, it's a considerable improvement on the 10 I was stuck on all season.
I'm not entirely sure if this is my season ticket plus four away games, or if I only have the points for the home games that have taken place so far this season.
I have had an arrangement with somebody at the ticket office that I can buy tickets when Valley Gold has priority, but this can only be done in person. Considering I am 3+ hours away from The Valley, this hasn't really helped though.
I am still trying to get this fixed properly and there has been progress, which is a good sign.
However, I have sucked it up and bought six months of Valley Gold, so I shouldn't have a problem getting Wrexham or playoff semi-final tickets. The extra £45 this will cost me will be less than it would have cost me to buy two tickets for those games through resellers/hospitality anyway.
Eric10 the thing I don't understand is that you flagged this issue on CL in November and I advised that you get it sorted out with the ticket office.
You said they couldn't sort it out technology wise but the staff were aware that you should have "x" number of points (possibly over 600).
So did you try to arrange that you could phone up to book tickets as you say the staff are aware of the issue? If you did how come you didn't get tickets?
I know I would have done something and not just let the matter lie so that I couldn't buy tickets. I would have the names of the most senior ticket office staff and go higher if necessary.
It has been somewhat sorted as I now have 270 points (or somewhere around that figure). While still not correct, it's a considerable improvement on the 10 I was stuck on all season.
I'm not entirely sure if this is my season ticket plus four away games, or if I only have the points for the home games that have taken place so far this season.
I have had an arrangement with somebody at the ticket office that I can buy tickets when Valley Gold has priority, but this can only be done in person. Considering I am 3+ hours away from The Valley, this hasn't really helped though.
I am still trying to get this fixed properly and there has been progress, which is a good sign.
However, I have sucked it up and bought six months of Valley Gold, so I shouldn't have a problem getting Wrexham or playoff semi-final tickets. The extra £45 this will cost me will be less than it would have cost me to buy two tickets for those games through resellers/hospitality anyway.
I don't have an axe to grind about it but why not have some kind of loyalty system where £ spent with the club........ season tickets, match tickets, shop purchases, Valley Gold etc......... equate to points?
On the website page 'Loyalty Points Explained', it makes no mention of Valley Gold being linked with ticket priority....... I can't see why it shouldn't explain all the links and the priority phases?
I think the comparison between the cost of Valley Gold and season tickets is misplaced. With the latter you are buying a product - guaranteed access to home matches. I doubt if anyone joins Valley Gold solely for the benefits - as these are mostly cash prizes it would presumably attract people who are not fans if they were that attractive. I assume people see it as a donation with benefits. In any event it is worse value than a season ticket.
There is no doubt you can game the system to get tickets for people who wouldn’t be eligible on their own record, but I think that’s hard to avoid without introducing controls that incur multiple booking fees and people having to sit apart or travel alone.
Generally the points system seems to work well, although there may be too many stages at times. My only criticism would be the complete lack of public notice that high demand tickets are going on sale.
Regarding the lack of public notice as mentioned above by AB, I spoke with both a member of the Advisory Board and one of the Fans' Forum on Saturday regarding this issue.
Both confirmed that they understood the situation & were happy to include this for discussion at their forthcoming meetings.
Comments
1. People being able to buy two tickets needs to be scrapped and limited to one, with two exceptions.
a) You can buy as many tickets as you like as long as each tickets is for another fan ID that meets the requirements during that stage of the priority sale.
b) If kids do acquire points, then it's as above.
If kids DON'T acquire points, then adults can only purchase additional tickets without an assigned fan ID if it's a child's ticket.
2. Valley Gold rewards far too many points. It allows people who barely attend games to attend in demand fixtures with limited capacity over regular travellers. It's ridiculous that somebody who hasn't attended a single game over the last two seasons, but has Valley Gold, had more priority over fans who had been season ticket holders for the past two seasons and had attended 13 away games during that period.
3. I think more than two seasons worth of points should count. This could be extended to five seasons, with points being decreased for each season that passes. For example:
24/25 - 10 points per game
23/24 - 8 points per game
22/23 - 6 points per game
21/22 - 4 points per game
20/21 - 2 point per game
Something as simple as making Valley Gold worth 10 points for every £10 you have spent on it over the past two seasons would be a much better solution. I'd even be happy with it being double that.
Valley Gold was the equivalent of 60 matches for the Cambridge United fixture, which is far too much.
it is a convoluted system for Charlton to cater for the 3 matches every 5 years when it’s actually an issue
That makes Valley Gold by itself equivalent to 600 loyalty points, which is 60 games.
I also just noticed for Wycombe it was Phase 5: 550 loyalty points or Valley Gold which means they're basically making up how much VG is worth on a game by game basis.
I can't be bothered to look up the figures, but very roughly speaking if you've attended 60 games you've POSSIBLY spent/contributed somewhere between £500 & £1,000 or even more.
Whereas in VG you've contributed £120 x 2 years = £240.
I'm not complaining I know the rules and attend enough games atm to be ok for tickets, but the VG priority without additional points is quite simply unfair.
I don't think there will be many people who don't have a season ticket, but have Valley Gold, that have tickets for this match. However, I do think it will be more than people expect.
I know for a fact that in the past relatives of older fans who no longer attend games (but still have VG) were getting their grandad to buy tickets through his account so that they could attend away matches, despite only going to a few games a season. This no doubt still happens.
There will also be people who are happy to pay Charlton £10 a month through VG, but don't have a season ticket, who have started going to games recently now that we're in form. The row in front of me at The Valley has been practically empty all season, but there's a family of six in front of me (three of which have VG) that bought the discounted tickets for the last six games (their first games since we got relegated from the Championship) who told me that they are going to away games now as well as they're excited about promotion. I have no doubt that all six of them have tickets for Cambridge!
You said they couldn't sort it out technology wise but the staff were aware that you should have "x" number of points (possibly over 600).
So did you try to arrange that you could phone up to book tickets as you say the staff are aware of the issue? If you did how come you didn't get tickets?
I know I would have done something and not just let the matter lie so that I couldn't buy tickets.
I would have the names of the most senior ticket office staff and go higher if necessary.
I'm not entirely sure if this is my season ticket plus four away games, or if I only have the points for the home games that have taken place so far this season.
I have had an arrangement with somebody at the ticket office that I can buy tickets when Valley Gold has priority, but this can only be done in person. Considering I am 3+ hours away from The Valley, this hasn't really helped though.
I am still trying to get this fixed properly and there has been progress, which is a good sign.
However, I have sucked it up and bought six months of Valley Gold, so I shouldn't have a problem getting Wrexham or playoff semi-final tickets. The extra £45 this will cost me will be less than it would have cost me to buy two tickets for those games through resellers/hospitality anyway.
You are more forgiving and tolerant than me.
On the website page 'Loyalty Points Explained', it makes no mention of Valley Gold being linked with ticket priority....... I can't see why it shouldn't explain all the links and the priority phases?
Both confirmed that they understood the situation & were happy to include this for discussion at their forthcoming meetings.
Are you ok?
Thanks for asking if Im ok though, bit of a bad back and a touch of man flu but apart from that not bad.