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Burton game tickets handling charge

WestStandPete
WestStandPete Posts: 72
in General Charlton
I’ve just purchased a ticket for my grandson for the Burton match. A slight irritation for me is the so called handling charge of £2.50. I’d rather they advertise the price at £8.50 rather than £6.00. It’s not a lot of money I know, but just be up front with people so they know what the true cost is. It’s still good value in my opinion but I don’t like all the add ons you seem to have to work out these days. It smacks of bloody Ryan Air & Easy Jet! Call me old fashioned but I like one up front cost end of story. 
Signed Grumpy old git Bromley. 

Comments

  • letthegoodtimesroll
    letthegoodtimesroll Posts: 10,622
    edited April 23
    WestStandPete said:
    I’ve just purchased a ticket for my grandson for the Burton match. A slight irritation for me is the so called handling charge of £2.50. I’d rather they advertise the price at £8.50 rather than £6.00. It’s not a lot of money I know, but just be up front with people so they know what the true cost is. It’s still good value in my opinion but I don’t like all the add ons you seem to have to work out these days. It smacks of bloody Ryan Air & Easy Jet! Call me old fashioned but I like one up front cost end of story. 
    Signed Grumpy old git Bromley. 
    Given the spreadsheet model is probably designed for the expectation that the ground will usually only have 12-16k in it including comps, you would have thought they could have adjusted the number to a 20K plus crowd and realised with the extra revenue windfall for this match they could easily drop the tax on fans wanting to see a game at the Valley.
  • Peter_G
    Peter_G Posts: 839
    I agree with @WestStandPete . It does seem a bit of a cheek. What “handling” are they doing? The club encourage us to bring friends and family members with us, and I’ve done that on numerous occasions this season, paying £32 for adult tickets in the AC stand, which becomes £33.50 with the so called “handling” charge. No tickets are sent by post as I either print or download the tickets. So they haven’t “handled” anything.
  • Covered End
    Covered End Posts: 52,008
    Well they can call it purchase fee if it would make anyone feel better.
    It doesn't matter what it's called.
    It was introduced to help recover the cost of the system installation under Meire.
  • Lincsaddick
    Lincsaddick Posts: 32,355
    Dean Saunders on Talk Sport (paraphrase) .. 'Foreign owners of English clubs are out to squeeze every penny they can from the fans'
    Not so different from every known capitalist enterprise ever then
  • Covered End
    Covered End Posts: 52,008
    Lincsaddick said:
    Dean Saunders on Talk Sport (paraphrase) .. 'Foreign owners of English clubs are out to squeeze every penny they can from the fans'
    Not so different from every known capitalist enterprise ever then
    Well yes but in return they put in £14M between them in the latest accounts to cover the losses.
  • Rufus is a dogs name
    Rufus is a dogs name Posts: 1,518
    I'm a ST holder but occasionally bring my daughter - as it won't let you buy a single child ticket online I have to ring up each time and purchase the ticket that way.

    For the Northampton game I was charged no booking fee and received the ticket via email. Did exactly the same again for the Burton game and there was a £2.50 booking fee which I queried to no avail...

  • killerandflash
    killerandflash Posts: 69,855
    Lincsaddick said:
    Dean Saunders on Talk Sport (paraphrase) .. 'Foreign owners of English clubs are out to squeeze every penny they can from the fans'
    Not so different from every known capitalist enterprise ever then
    It's the players squeezing every penny they can from the fans AND owners surely?
  • Weegie Addick
    Weegie Addick Posts: 16,522
    I thought it was £1.50? Has it recently gone up? 
  • ElfsborgAddick
    ElfsborgAddick Posts: 29,061
    Rufus is a dogs name said:
    I'm a ST holder but occasionally bring my daughter - as it won't let you buy a single child ticket online I have to ring up each time and purchase the ticket that way.

    For the Northampton game I was charged no booking fee and received the ticket via email. Did exactly the same again for the Burton game and there was a £2.50 booking fee which I queried to no avail...


    If the stewards were doing their job, then you would not have the inconvenience.  Crazy that you cannot buy a concession online.
  • southamptonaddick
    southamptonaddick Posts: 4,055
    I've bought three tickets and the booking fee was £1.50 the same as it has been for the rest of the season. 
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  • Lincsaddick
    Lincsaddick Posts: 32,355
    Covered End said:
    Lincsaddick said:
    Dean Saunders on Talk Sport (paraphrase) .. 'Foreign owners of English clubs are out to squeeze every penny they can from the fans'
    Not so different from every known capitalist enterprise ever then
    Well yes but in return they put in £14M between them in the latest accounts to cover the losses.
    it's called speculation towards accumulation 
  • Ferryman
    Ferryman Posts: 2,921
    I had to move across from block F in the Curbs stand to the more expensive block E to fit in a guest against Northampton. I didn't get charged for the upgrade on my ticket or the £1.50 booking fee for my guest. 
  • stoneroses19
    stoneroses19 Posts: 7,223
    Weegie Addick said:
    I thought it was £1.50? Has it recently gone up? 
    No, it's still £1.50 
  • OhMyGodden
    OhMyGodden Posts: 247
    Ferryman said:
    I had to move across from block F in the Curbs stand to the more expensive block E to fit in a guest against Northampton. I didn't get charged for the upgrade on my ticket or the £1.50 booking fee for my guest. 
    I tried to move from West lower block A to block F and they wanted to charge me a fee, so they put me in Block H which is closed to online ticket sales. More room around me.
  • robroy
    robroy Posts: 4,428
    I guess its got potential to be a bumper gate so they want to milk it, sets the precedence for the play off matches if we end up there. 
  • stoneroses19
    stoneroses19 Posts: 7,223
    It's more surprising when buying tickets for something and it doesn't have an added handling/booking fee. 

    Adding it to the original ticket price as suggested doesn't make sense, as it depends on how many tickets you're purchasing. One ticket and you'd pay an extra £1.50 for that seat, but buy three tickets at same time, and the seat would only be 50p more. 
  • cantersaddick
    cantersaddick Posts: 16,934
    stoneroses19 said:
    It's more surprising when buying tickets for something and it doesn't have an added handling/booking fee. 

    Adding it to the original ticket price as suggested doesn't make sense, as it depends on how many tickets you're purchasing. One ticket and you'd pay an extra £1.50 for that seat, but buy three tickets at same time, and the seat would only be 50p more. 
    Penalising people with no friends. Tough enough for them as it is.
  • Eric10
    Eric10 Posts: 92
    It's £1.50 for a website booking and £2.50 for a phone booking. There's no fee for buying a ticket from the ticket office.

    I have been told that this is the fault of the company that handles their booking system. Apparently the club is under contract with them for several years and they can't get out of it.
  • WestStandPete
    WestStandPete Posts: 72
    If it’s still £1.50 then they have put up the fee for the Burton game as I was charged £2.50. 
  • Covered End
    Covered End Posts: 52,008
    ElfsborgAddick said:
    Rufus is a dogs name said:
    I'm a ST holder but occasionally bring my daughter - as it won't let you buy a single child ticket online I have to ring up each time and purchase the ticket that way.

    For the Northampton game I was charged no booking fee and received the ticket via email. Did exactly the same again for the Burton game and there was a £2.50 booking fee which I queried to no avail...


    If the stewards were doing their job, then you would not have the inconvenience.  Crazy that you cannot buy a concession online.
    Eh?
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  • Covered End
    Covered End Posts: 52,008
    WestStandPete said:
    If it’s still £1.50 then they have put up the fee for the Burton game as I was charged £2.50. 
    £1.50 on line & £2.50 on phone according to Eric10.
  • Covered End
    Covered End Posts: 52,008
    edited April 23
    I'm not happy with the charges, so please don't take it that I am.
    However -
    I bought some tickets from Ticketmaster yesterday
    Tickets              £140
    Service Fee        £14
    Transaction Fee £2.50

    I bought some today
    Tickets              £90
    Booking Fee      £14.20
    Facility Fee        £6
    Transcation Fee £2.50

    6 tickets and £39.20 in charges.
  • matt88
    matt88 Posts: 465
    Eric10 said:
    It's £1.50 for a website booking and £2.50 for a phone booking. There's no fee for buying a ticket from the ticket office.

    I have been told that this is the fault of the company that handles their booking system. Apparently the club is under contract with them for several years and they can't get out of it.
    Isn’t this system a legacy from the Katrien days? I’m sure I read something previously that the reason we have to pay booking fees is because Meire and chums screwed up the contract.
  • killerandflash
    killerandflash Posts: 69,855
    If I'm having the ticket posted to me, £1.50 isn't unreasonable considering the price of postage these days. 

    A bit odd that the fee isn't waived for e-tickets. 
  • YTS1978
    YTS1978 Posts: 1,703
    edited April 24
    They usually apply a handling fee of £2 when I get my 10yr old a ticket. However, I called up a couple of weeks ago to get two kids tickets for burton and the fella only charged me the ticket price. £12 for the pair. Maybe it depends who you get on the phone!

    Edit. I kinda get charging a small fee if you're speaking to a human being at the ticket office. They need to pay the wages afterall. What annoys me is that I've booked a print at home ticket online before and still been charged a fee, even after doing all the work for them lol 
  • Rufus is a dogs name
    Rufus is a dogs name Posts: 1,518
    Yeah it's completely different every time. Last week I paid £1 for a child ticket, no fee delivered via email. For the Burton game I bought exactly the same seat (child ticket, delivered via email) and got charged £6+£2.50 so seems they just make it up as they go along. 

    £2.50 to deliver a child ticket via email is a piss take, especially when the system won't let me do it online so I have no choice but to call the ticket office.

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