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Windows Live Messenger 81000306 connection error

Salad
Salad Posts: 10,189
edited July 2007 in Troubleshooting
My daughter uses MSN, i the past she had a problem when trying to connect to Windows Live Messenger, kept getting error 81000306. I am sure I did something in the Firefox options to fix it but can't remember what.

Since a Firefox update the otherday, she gets the same error and I can't find out (google) how to fix it again - although a ew suggestions might be proxy server related (whatever that is).

I have turned off the zonealarm firewall and that didn't help.

Any help appreciated.
Thanks!

Comments

  • WSS
    WSS Posts: 25,070
    you tried doing a headstand or turning your computer upside down?
  • Sco
    Sco Posts: 2,623
    Is your windows firewall still running?

    The proxy server is your route out of a domain firewall to web traffic, which I doubt you have at home.

    Start > Run > type "cmd" and in the dos window type "proxycfg" to see if you have any proxy settings set up and then "proxycfg -u" to update it to your pc's defaults.
  • Salad
    Salad Posts: 10,189
    Thanks
    "Direct Access, No Proxy Server"
  • Sco
    Sco Posts: 2,623
    And your windows firewall?
  • Salad
    Salad Posts: 10,189
    Off.
    Normally have Zonealarm firewall on, but that is off at the moment too.
    Actually I had better turn it back on!
  • razil
    razil Posts: 15,041
    whack into google, that's all IT support dudes do, honest...
  • Sco
    Sco Posts: 2,623
    Can you use MSN logged in as a different user?
  • Sco
    Sco Posts: 2,623
    [cite]Posted By: razil[/cite]whack into google, that's all IT support dudes do, honest...

    Some of us write those pages you read...
  • Charlton Dan
    Charlton Dan Posts: 4,937
    Step 1) Ctrl Alt Delete
    Step 2) Turn it off, then turn it on again
    Step 3) Log a Helpdesk Ticket
    Step 4) Pull the plug out
    Step 5) Kick the PC
  • Salad
    Salad Posts: 10,189
    [cite]Posted By: Sco[/cite]Can you use MSN logged in as a different user?
    Nope, just registered and get same error code.
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  • Stu_of_Kunming
    Stu_of_Kunming Posts: 17,116
    [cite]Posted By: Salad[/cite]
    [cite]Posted By: Sco[/cite]Can you use MSN logged in as a different user?
    Nope, just registered and get same error code.

    It's not really a fix but trying downloading another client, such as Trillian, GAiM or any messenger hybrid, it may just be the MSN service itself that is down.
  • Salad
    Salad Posts: 10,189
    been like it for a couple of days Stu
  • Salad
    Salad Posts: 10,189
    edited July 2007
    I'm sure that last time I found something to switch in the firefox or IE options that sorted it.
  • Sco
    Sco Posts: 2,623
    How long have you been using zonealarm?
  • Salad
    Salad Posts: 10,189
    edited July 2007
    [cite]Posted By: Sco[/cite]How long have you been using zonealarm?
    couple of years
  • Sco
    Sco Posts: 2,623
    This may be a hardware problem - try fiddling with your network card's connection settings (try a basic 10MB full duplex connection). What router do you use?
  • razil
    razil Posts: 15,041
    6) Reinstall the application
    7) Reinstall the driver
    8) upgrade the application
  • Sco
    Sco Posts: 2,623
    edited July 2007
    [cite]Posted By: razil[/cite]6) Reinstall the application
    7) Reinstall the driver
    8) upgrade the application

    Looks like one of us has cut him off, Raz - I'll draft up our consultancy bill before he gets back on line to complain.
  • Salad
    Salad Posts: 10,189
    I reset IE to default internet browser, no joy - but then rebooted PC and I can get in.
    So it *looks* like something that firefox does - knew I should've stuck with IE!
  • Salad
    Salad Posts: 10,189
    Mind you that is probably the first time it's been rebooted since the problem.

    Thanks for the advice guys ..... the gregory's in the ivory
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  • Charlton Dan
    Charlton Dan Posts: 4,937
    [cite]Posted By: Salad[/cite]but then rebooted PC and I can get in.

    I knew a reboot would do it!

    Pah! You IT guys know nothing ;-)

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