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Ticket office to shut EVERY Wednesday & Thursday (latest update page 9)
Airman Brown
Posts: 15,734
Comments
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It seems an odd thing to do.0
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Why?
David Colgan gives his reason and the ticket office is open 9am-5pm every other day of the week. Plenty of time to get a ticket if you need one.3 -
IMO its a good thing.0
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So only open:Airman Brown said:
Monday: 9am-5pm
Tuesday: 9am-5pm
Wednesday: 9am-5pm
Thursday: 9am-1pm
Friday: 9am-5pm
Non-matchday Saturdays: 10am-1pm
Matchdays: 10am-shortly after the final whistle
But I'm only allowed out on Thursday afternoons!
Good Lord! How will I manage?
Really AB, let it go and as someone on here once said.......Move on!19 -
Apostrophe in it’s current working hours is a hanging offence surely?
But perhaps Airman's point is that if there isn't huge throughput on Thursday afternoons, then the staff could be getting on with other stuff while having a ticketing window open as well?0 -
It's a silly idea because more revenue will be lost than saved and if you want to increase ticket sales you don't do so by reducing the opportunity for people to buy, particularly within 48 hours of Saturday home games. Of course some people will come back later or make other plans, but others won't. What it really reflects is that the club isn't selling many tickets in general, but it's still bonkers.2
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I'm with AB. Closing on an afternoon two days before a home game is mad. This isn't just walk-up sales but phone bookings too. Even if they only sell 50 tickets what is the harm in manning one phone?3
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What if by closing on Thursday pm enables them to open more ticket windows an hour or so before kickoff on matchdays when the queues are sometimes horrific. Surely that will encourage on the day sales?Airman Brown said:It's a silly idea because more revenue will be lost than saved and if you want to increase ticket sales you don't do so by reducing the opportunity for people to buy, particularly within 48 hours of Saturday home games. Of course some people will come back later or make other plans, but others won't. What it really reflects is that the club isn't selling many tickets in general, but it's still bonkers.
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“In terms of ticket sales Thursday afternoons are one of the quietest periods of the week,” he said.
So what is the issue?0 -
The issues on matchdays are shortage of windows (and physical constraints with the north ticket office), accessible computers, working ticket printers and trained staff.paulbaconsarnie said:
What if by closing on Thursday pm enables them to open more ticket windows an hour or so before kickoff on matchdays when the queues are sometimes horrific. Surely that will encourage on the day sales?Airman Brown said:It's a silly idea because more revenue will be lost than saved and if you want to increase ticket sales you don't do so by reducing the opportunity for people to buy, particularly within 48 hours of Saturday home games. Of course some people will come back later or make other plans, but others won't. What it really reflects is that the club isn't selling many tickets in general, but it's still bonkers.
To put this in perspective, if Thursday afternoon is the quietest period during the week then you only need two people - one on the phones and one to cover the window. Most of the time they won't be selling, so they can do other things too. The club pays about £8 an hour max, so 4 hours x 2 people x £8 = £64. Add on-costs, say £80. That's about average net revenue from 5-6 home match ticket sales. Actual sales will vary and many would just be displaced, but it's not possible to say that half a dozen wouldn't be lost on average.
The reason they will want to close is more likely that dealing with customers is inconvenient. Issues arise that draw in the manager, etc. It's easier to do the admin work without interruption, but Charlton is a professional football club playing in the second tier, not a non-League outfit in the 1950s. It needs to deals with the public accordingly.
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Half day closing on Thursdays ... Just like the good old days when shops used to be open 9-5, Monday to Saturday with half day closing on Thursday. Closed on Sunday so that we could all go to church, have a drink up the pub, home for lunch then a snooze before songs of praise and a shellfish supper. Memories ...2
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Yawn, if you feel that strongly about it, grovel to them and ask to come back as a volunteer and man it yourself every Thursday afternoon8
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I blame scott parker1
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I know I will not be the only one boycotting because of this.
I will not be returning to the valley until this changed.3 -
Can't see a problem with it myself. There is over 40 hours spread over the week where you can get a ticket. Just ring another time or get one on matchday.
I can't see it having any detrimental affect on ticket sales.0 -
We should do what Bournemouth do and sell tickets at local theaters, convention centres and at the club shop in central Greenwich.
If we had any of these things.2 -
Why don't you start your own football club seeing as you know everything about how to run one? Then you can stop worrying about CAFC.Airman Brown said:
The issues on matchdays are shortage of windows (and physical constraints with the north ticket office), accessible computers, working ticket printers and trained staff.paulbaconsarnie said:
What if by closing on Thursday pm enables them to open more ticket windows an hour or so before kickoff on matchdays when the queues are sometimes horrific. Surely that will encourage on the day sales?Airman Brown said:It's a silly idea because more revenue will be lost than saved and if you want to increase ticket sales you don't do so by reducing the opportunity for people to buy, particularly within 48 hours of Saturday home games. Of course some people will come back later or make other plans, but others won't. What it really reflects is that the club isn't selling many tickets in general, but it's still bonkers.
To put this in perspective, if Thursday afternoon is the quietest period during the week then you only need two people - one on the phones and one to cover the window. Most of the time they won't be selling, so they can do other things too. The club pays about £8 an hour max, so 4 hours x 2 people x £8 = £64. Add on-costs, say £80. That's about average net revenue from 5-6 home match ticket sales. Actual sales will vary and many would just be displaced, but it's not possible to say that half a dozen wouldn't be lost on average.
The reason they will want to close is more likely that dealing with customers is inconvenient. Issues arise that draw in the manager, etc. It's easier to do the admin work without interruption, but Charlton is a professional football club playing in the second tier, not a non-League outfit in the 1950s. It needs to deals with the public accordingly.1 -
I can understand possible closing the windows but not maning the telephone line is unacceptable. This is just the thin edge of the wedge driving everybody to use on line sales, the next move is likely to be outsoucing( Tickmaster).0
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Why not take calls and sell tickets in the club shop on Thursday afternoons.
Can't be hard to put a terminal in there.2 - Sponsored links:
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The shop is no longer run by the club (outsourced).Valiantphil said:Why not take calls and sell tickets in the club shop on Thursday afternoons.
Can't be hard to put a terminal in there.
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seems a bit weird tbh. makes it sound like there are a dozen staff sitting there with headsets on in front of the telephone, or in a ticket window booth idly twidling their thumbs. The reality must be that if it is a quiet period, one person is reposonsible for answering the phone and someone else the window the rare time there is a visitor, whilst surely being able to progress other admin work at the same time?
Wonder what the reaction would have been if Airman hadn't posted it.9 -
All seems a very odd thing to do to me. Every other business is open for longer and longer in an effort to maximise revenue yet were are reverting back to the days of half day closing. I also doubt those digging out Airman for his views would be happy to turn up to their bank, builders merchant, supermarket or local council offices to find them closed to allow staff to catch up on a bit of admin for example.2
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a lot different AFKA. Some people only need a twig to beat him with it.1
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The beyond parody comment did not help his cause. It's a strange decision but not a world shattering one.LargeAddick said:a lot different AFKA. Some people only need a twig to beat him with it.
Equally I am not sure how much praise the club got for removing the premium rate charge on the phones.7 -
It's not his views it's his constant sniping at the recent regimes and his endless negative posts about the club.
What would be the reaction if he hadn't posted? Well I'd say pretty minimal. It is not difficult to get tickets is it? To say that you can't purchase on a Thursday afternoon is hardly a hardship is it?
I think we need a string of five heavy defeats to focus people's minds back on to what really matters rather than all this nit-picking. The club explained the decision, FFS we're not merging with Millwall are we?
My Builing Society open late once a week for staff training, so guess what I do? That's right, I don't bother going that morning. It hasn't had a major effect on my life.8 -
oh come on, not the same is it.Bournemouth Addick said:All seems a very odd thing to do to me. Every other business is open for longer and longer in an effort to maximise revenue yet were are reverting back to the days of half day closing. I also doubt those digging out Airman for his views would be happy to turn up to their bank, builders merchant, supermarket or local council offices to find them closed to allow staff to catch up on a bit of admin for example.
fans can still buy online at anytime during the week.
And Airman doesn't do himself any favours with opening comments like 'Beyond Parody'. Bit rich.3 -
The ticket office has better opening times than any of the NHS services in my region, don't think it's that bad.0
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I'm not sure that's a good reason. I live in Manchester and various third-party tourist outlets can sell tickets to MUFC and MCFC matches.Dansk_Red said:
The shop is no longer run by the club (outsourced).Valiantphil said:Why not take calls and sell tickets in the club shop on Thursday afternoons.
Can't be hard to put a terminal in there.0
