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Cannot log in on mobile

Ross
Ross Posts: 4,408
in Troubleshooting
I've gone onto the mobile site on my phone (iPhone 5S, Safari, iOS 8.1.2) and for some reason I am signed out.

I have gone to log back in and it comes up with 'Service Unavailable. XID: 1964899215. Varnish Cache Server.'

As you can see it is working fine on desktop. When going to the bottom of the mobile site to click 'full site' it just refreshes the mobile site.

I've tagged @AFKABartram‌ and @LoOkOuT‌ in case they don't see this thread.

Comments

  • Talal
    Talal Posts: 11,484
    Do you have anything that has modified your proxy settings, such as adblock? Sometimes they need to be changed back to original settings, then log in here, then change settings again.
  • AFKABartram
    AFKABartram Posts: 57,820
    have you tried deleting your cookies / history, and trying again Ross ?
  • sam3110
    sam3110 Posts: 21,237
    Turn it off turn it back on, text ctrl alt delete to Apple, then throw the phone in the bin, get an Android phone and use Chrome
  • robroy
    robroy Posts: 4,424
    mine is the same on the iPhone 6
  • Ross
    Ross Posts: 4,408
    edited January 2015
    AFKABartram said:

    have you tried deleting your cookies / history, and trying again Ross ?

    Done, with no change.

    However, as you can see, @robroy‌ above has the same issue.
  • ricky_otto
    ricky_otto Posts: 22,600
    Have you tried turning it off and on again? (:
  • Ross
    Ross Posts: 4,408
    All working okay now.
  • paulsturgess
    paulsturgess Posts: 3,794
    I had this issue for ages in the past but has recently started working again.
  • cabbles
    cabbles Posts: 15,254
    This sometimes happens to me when my phone is either on 3 or 4G. Always okay with wifi though. I just turn it off and on again. Doesn't always work straight away. Sorry for giving 'that' answer as well.....

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