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Anyone had and solved a problem with Sky desktop player ?

Covered End
Covered End Posts: 51,980
in Troubleshooting
I'm with Virgin Media and can watch Sky Sports on my laptop via Virgin TV anywhere. You can get it on 2 devices.

Sky introduced a new way of viewing via needing to install a new(ish) desktop player.

I tried to view yesterday after installing the player and was either getting error code 7005 or it played, but almost like in moving frames, as opposed to a properly flowing picture. The picture starts ok when it's out of focus, but after a few seconds when the focus became sharp, the picture just reverts to as I've described it.

It's the same on Google Chrome & Internet Explorer and I've tried uninstalling and reinstalling both Microsoft Silverlight and the desktop player.

I've also done numerous malware scans.

It appears to be a common problem on forums and Virgin Media couldn't resolve it.

I'm on Windows 10 and the laptop is only 6 months old.

I installed the desktop player on my son's laptop and it works fine.

Has anyone had and resolved this issue ?

Thanks in advance.

Comments

  • Bedsaddick
    Bedsaddick Posts: 24,722
    Same here. Tried watching the cricket on Sky Go yesterday on my iPad and it wasn't having it.
  • ForeverAddickted
    ForeverAddickted Posts: 94,288
    So far as I'm aware neither Google Chrome nor FireFox work with SKY Go now

    I used to watch it on my Desktop using both Browsers yet support for both has been removed, only Internet Explorer works now (nor does Microsoft Edge work)
  • Covered End
    Covered End Posts: 51,980
    edited July 2017
    According to Sky, IE, FF & GC should now work. I checked.
  • Chizz
    Chizz Posts: 28,329
    Bedsaddick said:

    Same here. Tried watching the cricket on Sky Go yesterday on my iPad and it wasn't having it.

    You need to update the app and sign in again.
  • Covered End
    Covered End Posts: 51,980
    Chizz said:

    Bedsaddick said:

    Same here. Tried watching the cricket on Sky Go yesterday on my iPad and it wasn't having it.

    You need to update the app and sign in again.
    I did that untold times.
  • Chizz
    Chizz Posts: 28,329
    Covered End said:

    Chizz said:

    Bedsaddick said:

    Same here. Tried watching the cricket on Sky Go yesterday on my iPad and it wasn't having it.

    You need to update the app and sign in again.
    I did that untold times.
    Well do it a told time then
  • Covered End
    Covered End Posts: 51,980
    Anyone ?

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