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Amazon and their poor delivery service.

124

Comments

  • charltonaddickedmatt
    charltonaddickedmatt Posts: 1,257
    Amazon sub contract out like any major company and get logistic services to deliver on there behalf

    Eg why some drivers doorstep

    Any driver who works for (or who is self employed) by any major company with 150ish drops a day will cut corners

    Depends on area, accessibility etc

  • NapaAddick
    NapaAddick Posts: 4,657
    My only issue with Amazon is how much my wife uses them. So many cardboard boxes arrive that the recycle bin is full after just a few days each week.
  • addick1965
    addick1965 Posts: 5,092
    Had parcels delivered to neighbours when I was out,but unlike Royal Mail the delivery drivers don't leave a card to tell you this.

    Website says delivered but not where it was delivered.
  • eaststandmike
    eaststandmike Posts: 14,956
    Ordered an item from Amazon last night at 21.10 and when I got home this morning at 11.30 I had a note through the door saying the parcel had been left next to my gate.

    Fantastic service, 14 hours from order on line to parcel being at my garden gate.
  • JohnBoyUK
    JohnBoyUK Posts: 9,217
    We recently invested in a video doorbell which sits alongside our more traditional CCTV set up at home which is brilliant for its motion detection so as soon as anyone sets foot on the front of our driveway, we know about it.

    Ever since, we’ve got great footage of parcels being left under our cars, left on the doorsteps, around the side of the front door and more often than not, just thrown over our side gate despite our delivery notes saying under no circumstances leave parcels under cars or over the back gate, please deliver to neighbour next door who will gladly receive said parcel!
  • Chippycafc
    Chippycafc Posts: 14,352
    Up to now never had a problem... But i guess soon will... Have more of an issue if your not careful you will get tangled into their prime service.
  • Chippycafc
    Chippycafc Posts: 14,352
    eaststandmike said:

    Ordered an item from Amazon last night at 21.10 and when I got home this morning at 11.30 I had a note through the door saying the parcel had been left next to my gate.

    Fantastic service, 14 hours from order on line to parcel being at my garden gate.

    Argos do the same, last week at 2pm i bought a printer, they didn't have it in stock but was delivered 5 hours later to my home address.
  • cantersaddick
    cantersaddick Posts: 17,820
    The girlfriends mother ordered light bulbs off Amazon. Not sure why as it's a strange thing to be ordering.

    Delivery driver threw the box over a 6ft fence into the garden. Obviously none of the light bulbs survived.
  • Carter
    Carter Posts: 14,470
    I was all primed (yeah I did it) to have a right go at their massive corporate arses but having been recommended a pair of headphones by a mate in the pub, I ordered these relatively cheap headphones off eBay at about 9pm Friday night from the pub and they turned up before lunchtime Saturday one thing I found odd though, I bought them off eBay yet they turned up in an Amazon box.

  • RodneyCharltonTrotta
    RodneyCharltonTrotta Posts: 14,988
    edited February 2018
    Carter said:

    I was all primed (yeah I did it) to have a right go at their massive corporate arses but having been recommended a pair of headphones by a mate in the pub, I ordered these relatively cheap headphones off eBay at about 9pm Friday night from the pub and they turned up before lunchtime Saturday one thing I found odd though, I bought them off eBay yet they turned up in an Amazon box.

    Someone ebayed it on a mark up (without even having purchased it themselves) and ordered it direct to your address on Amazon?

    Probably worth checking amazon to see if they are cheaper on there than what you paid (including second hand)

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  • Carter
    Carter Posts: 14,470
    RodneyCharltonTrotta said:

    Carter said:

    I was all primed (yeah I did it) to have a right go at their massive corporate arses but having been recommended a pair of headphones by a mate in the pub, I ordered these relatively cheap headphones off eBay at about 9pm Friday night from the pub and they turned up before lunchtime Saturday one thing I found odd though, I bought them off eBay yet they turned up in an Amazon box.

    Someone ebayed it on a mark up (without even having purchased it themselves) and ordered it direct to your address on Amazon?

    Probably worth checking amazon to see if they are cheaper on there than what you paid (including second hand)
    Yeah maybe and if he did it's still pretty quick
  • Carter
    Carter Posts: 14,470
    RodneyCharltonTrotta said:

    Carter said:

    I was all primed (yeah I did it) to have a right go at their massive corporate arses but having been recommended a pair of headphones by a mate in the pub, I ordered these relatively cheap headphones off eBay at about 9pm Friday night from the pub and they turned up before lunchtime Saturday one thing I found odd though, I bought them off eBay yet they turned up in an Amazon box.

    Someone ebayed it on a mark up (without even having purchased it themselves) and ordered it direct to your address on Amazon?

    Probably worth checking amazon to see if they are cheaper on there than what you paid (including second hand)
    Yeah maybe and if he did it's still pretty quick
  • johnny73
    johnny73 Posts: 4,569
    Delivery just arrived from Amazon or should I say the cardboard packaging has! No contents. This one is going to be fun...not!
  • bellz2002
    bellz2002 Posts: 1,370
    Definitely leaves a lot to be desired.
  • Talal
    Talal Posts: 11,731
    Carter said:

    I was all primed (yeah I did it) to have a right go at their massive corporate arses but having been recommended a pair of headphones by a mate in the pub, I ordered these relatively cheap headphones off eBay at about 9pm Friday night from the pub and they turned up before lunchtime Saturday one thing I found odd though, I bought them off eBay yet they turned up in an Amazon box.

    Had that happen a couple of times recently but I always check amazon as well and they weren't cheaper there so not quite sure why.
  • LuckyReds
    LuckyReds Posts: 5,866
    NapaAddick said:

    My only issue with Amazon is how much my wife uses them. So many cardboard boxes arrive that the recycle bin is full after just a few days each week.

    I've got in to that habit, the more I work from home - the more I realise I need odd-bits and pieces that I don't want to go out solely for. (i.e mouthwash, motorcycle oil, cleaning products, etc etc)

    Needless to say, within a few days the recycling bin is full, not to mention I usually have a load of plastic as well.
  • Stig
    Stig Posts: 29,536
    edited August 2018
    Got too say, I'm very impressed with the new Track Package page that shows you where the delivery driver is and tells you how many stops they've got before yours. Amazing what a service you can provide when you don't have to worry about trivial matters like paying tax.
  • stonemuse
    stonemuse Posts: 34,471
    Stig said:

    Go too say, I'm very impressed with the new Track Package page that shows you where the delivery driver is and tells you how many stops they've got before yours. Amazing what a service you can provide when you don't have to worry about trivial matters like paying tax.

    Yup, it's very useful
  • Halix
    Halix Posts: 2,237
    edited August 2018
    Stig said:

    Go too say, I'm very impressed with the new Track Package page that shows you where the delivery driver is and tells you how many stops they've got before yours. Amazing what a service you can provide when you don't have to worry about trivial matters like paying tax.

    PerculiarIy I also avoid paying tax but the service I provide is absolutely shocking.
  • A-R-T-H-U-R
    A-R-T-H-U-R Posts: 7,678
    Their planes are having a laugh
    image

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  • AddicksAddict
    AddicksAddict Posts: 16,142
    The delivery people for Amazon are on piece rate so it's not in their interest to waste any time trying to make a delivery or having to come back again. This isn't their fault, it's Amazon's for giving them such a low payment per delivery.
  • Stig
    Stig Posts: 29,536
    image
  • Stu_of_Kunming
    Stu_of_Kunming Posts: 17,215
    It's not at all amazon related but I had a package take a very odd route last week, when I saw the tracker, it did make me laugh.
  • guinnessaddick
    guinnessaddick Posts: 29,621
    Stig said:

    Got too say, I'm very impressed with the new Track Package page that shows you where the delivery driver is and tells you how many stops they've got before yours. Amazing what a service you can provide when you don't have to worry about trivial matters like paying tax.

    The trackers system has been around for years, Interlink had it first and had a monopoly for a while, it is a very good system.
  • guinnessaddick
    guinnessaddick Posts: 29,621
    I had a couple of problem with prime deliveries, being late. Contact them, ask them why you are paying for a service you're not getting, they will give you another month of prime for free.

    I have also noticed that next delivery seems to be less & less as an option. Mrs GA has picked a couple of things (usually on either a Friday or a Saturday) that she wanted, she hasn't got prime and could obtain a next day delivery, if she tried a prime trial. When I look at the same things, next day delivery wasn't a option.
  • clive
    clive Posts: 20,090
    An Amazon delivery van has been left on The Broomway in EssexHM Coastguard Southend said it was called out to reports, external on Sunday of an Amazon delivery vehicle on The Broomway, at Great Wakering, Essex, after the driver had been following a GPS route to Foulness Island.
    https://www.bbc.co.uk/news/articles/cn9e32yv9g5o
  • ForeverAddickted
    ForeverAddickted Posts: 98,387
    You have to wonder why it took him so long to realise that perhaps he'd gone the wrong way? 
  • Covered End
    Covered End Posts: 52,579
    ForeverAddickted said:
    You have to wonder why it took him so long to realise that perhaps he'd gone the wrong way? 
    Probably on his phone.
  • Huskaris
    Huskaris Posts: 9,914
    edited February 15
    Amazon is truly the devil for businesses. They've done it perfectly. 

    I worked as a Finance and Operations Director for a small company that made dementia well-being products, a fantastic company in terms of what they wanted to do. We did about £3m revenue a year, about £1.5m of which was on Amazon. 

    When you take into account selling fees, marketing fees, shipping to the customer etc etc we would get to keep about 38 pence of every pound we sold on Amazon (in the US, more like 48 in the UK). It was more like 60 pence in the pound 7 years ago. The product would cost around 20 pence in every pound, so we would make about 18% profit at a gross margin level (we would lose about 20-25% after staff costs and overhead came into play).

    They give you just enough to keep you alive (and in many cases not), but never enough to actually thrive as a business. Amazon is a genius company in how it just drains profitability from every company it interacts with. 

    I got a bunch of badges made up that said Bezos' bitches because in reality, we all worked for him.

    And yes, I spend a fortune on Amazon. 
  • Stig
    Stig Posts: 29,536
    ForeverAddickted said:
    You have to wonder why it took him so long to realise that perhaps he'd gone the wrong way? 
    It's not even as if it's a flat track. Just behind where the photo was taken is a sea wall. From the top of the wall it's absolutely clear that anything that might be called terra firma is behind you and all that's in front is a tiny strip of very rough beach followed by mudflats and sea.

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