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How do you link valley gold to fan id?

sadiejane1981
sadiejane1981 Posts: 9,012
in Troubleshooting
Have log in, email address matches valley gold, but valley gold membership isn’t on the account meaning can’t link it to buy tickets. Does anyone know how to link it up? Can’t find an option? Thanks 

Comments

  • Rob7Lee
    Rob7Lee Posts: 9,592
    Think VG have to manually do it.
  • stonemuse
    stonemuse Posts: 33,991
    sharron.sherress@cafc.co.uk
  • MartinCAFC
    MartinCAFC Posts: 3,217
    @sadiejane1981 if you know someone eligible for tickets you could ask them to link your account number which does have the Valley Gold membership and then they can buy tickets on your behalf. I did this for someone earlier today with the same issue where the Valley Gold was assigned to an incorrect Fan ID. It'll save waiting for VG to manually correct it.
  • Northstandpieeater
    Northstandpieeater Posts: 730
    stonemuse said:
    sharron.sherress@cafc.co.uk
    I can second this. She sent two emails about this during the week. Get in touch i imagine she may well be monitoring her mail today for unlinked accounts 
  • Red_Raver
    Red_Raver Posts: 467
    Sharron has relplied to my email I sent this morning saying she can’t do anything until she’s back in the office on Monday :(
  • sadiejane1981
    sadiejane1981 Posts: 9,012
    MartinCAFC said:
    @sadiejane1981 if you know someone eligible for tickets you could ask them to link your account number which does have the Valley Gold membership and then they can buy tickets on your behalf. I did this for someone earlier today with the same issue where the Valley Gold was assigned to an incorrect Fan ID. It'll save waiting for VG to manually correct it.
    Can’t link it up to any id here in lies the problem. Thanks for your help though x
  • Solidgone
    Solidgone Posts: 10,205
    There was no showing of my VG membership when I went on line and i was able to purchase 4 tickets. (I’ve no loyalty points either).  Click on the CAFC badge and it will take you there. 
  • sadiejane1981
    sadiejane1981 Posts: 9,012
    It still says restricted and is grey 
  • The Red Robin
    The Red Robin Posts: 26,126
    edited May 2019
    sadiejane1981 said:
    It still says restricted and is grey 
    Email Sharron, she'll sort it 

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