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Amazon Prime quick bit of advice pleas
Charltonparklane
Posts: 5,786
Amazon Prime have been taking £7.99 a month and £79 per year from my account for the past 3 years.
They are saying they can refund last year but not the past 3 years
Thats got to be bllx hasnt it??
They are saying they can refund last year but not the past 3 years
Thats got to be bllx hasnt it??
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Have you not used the service at all?Charltonparklane said:Amazon Prime have been taking £7.99 a month and £79 per year from my account for the past 3 years.
They are saying they can refund last year but not the past 3 years
Thats got to be bllx hasnt it??
Remember Prime is not just the TV service but also next day delivery...0 -
yes but they have charged me twice for it, monthly and annually for 3 years0
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I'm sure it has been used - but this is double charging. When they say "they can't" - what they mean of course is that they cannot give a monkey's and don't want to repay you. Can I ask how you paid? I guess on a credit card rather than a direct debit? The direct debit guarantee scheme gets you repaid for amounts taken in error. What do their T&Cs say?AppyAddick said:
Have you not used the service at all?Charltonparklane said:Amazon Prime have been taking £7.99 a month and £79 per year from my account for the past 3 years.
They are saying they can refund last year but not the past 3 years
Thats got to be bllx hasnt it??
Remember Prime is not just the TV service but also next day delivery...
Okay I've looked the T&Cs say "The Prime membership fee is non-refundable except as expressly set forth in these Terms." But I can't see anywhere that there's anything about refunds for paying for the same service twice. If their terms don't cover this scenario, I reckon they have an obligation. You could challenge them on this, particularly if the double payment was their fault rather than yours and suggest that, in the circumstances, they might wish to consider making an ex gratia payment.1 -
If you are paying twice they have to refund you...Charltonparklane said:yes but they have charged me twice for it, monthly and annually for 3 years1 -
Cheers, as I thought
TAaaaaaaa0 -
Does the direct debit guarantee to refund cover this ? Ask your bank0
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The support staff likely only have the option to refund one year. I don't think they are lying, just being stupid because they should be sending it for approval.Charltonparklane said:Amazon Prime have been taking £7.99 a month and £79 per year from my account for the past 3 years.
They are saying they can refund last year but not the past 3 years
Thats got to be bllx hasnt it??
You may need to raise it as a complaint but of course in the end you will get a full refund.
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