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Good customer service - which companies?

hoof_it_up_to_benty
hoof_it_up_to_benty Posts: 22,447
in Not Sports Related
Having established we all hate Hermes it would be interesting to know who people think deliver good customer service.

The best for me recently have been

LV Insurance
Enterprise Car Rental


Comments

  • MrWalker
    MrWalker Posts: 4,107
    Luscious Layla. 
    3rd phonebox down Edgware Road.
    Bent over backwards to please me. 
  • redman
    redman Posts: 5,285
    Currys. their video chat service is brilliant and first class, both in help choosing what to buy and on another product solving a fault that had developed on a computer (due to a microsoft update).
  • thai malaysia addick
    thai malaysia addick Posts: 18,334
    American Express
  • Wilma
    Wilma Posts: 1,618
    Agree with Enterprise Car Rental, phoned them up to cancel at short notice once and got a full refund with no quibbling. Always use them for rentals now.

    Santander Home Insurance. When I was burgled two years ago, the claim was sorted and paid out within six weeks. 
  • Brendan_O_Connell
    Brendan_O_Connell Posts: 8,938

    Timpson - at the start of Covid, the owner told all of the staff that their jobs were safe and they'd be paid a full salary throughout, no matter what. 

    They offer to dry clean your suit for free if you're unemployed and have a job interview.

    Every time I have used them for dry cleaning, shoe repairs or having a key cut they have been superb. 

    Friendly, reliable and polite.


  • Arsenetatters
    Arsenetatters Posts: 5,975
    N Power - superb
    its the reason I don’t bother changing
  • seth plum
    seth plum Posts: 53,448
    First Direct are good.

  • seth plum
    seth plum Posts: 53,448
    My experience of Timpsons has been good.
    The Currys delivery and installation service is poor.
    Virgin is poor.
    Some online product people are very good like the Bamboo clothing and linen shop.
  • carly burn
    carly burn Posts: 19,459
    Might just be me, but on the few occasions I've had to contact Amazon their response has been exemplary.
  • lordromford
    lordromford Posts: 7,783
    Swatch.
    They advise, replace and repair with hardly a pause.
    Over the years I’ve said to members of Swatch staff at at least three separate shops in three separate countries that their customer service is why I keep going back to swatch for watches.

    By the way, complimenting staff on good service is a really good habit to get into. I try to also tell a manager if I can. It’s genuinely appreciated by the staff and I like to think it means other people get improved service because of it too.

    We are quick to complain about shit service, but it would be nice if we were as quick to give credit where it’s due too.
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  • DoctorCharlton
    DoctorCharlton Posts: 2,463

    Another +1 for Amazon.

    Whenever I've had a problem, they will always offer me some form of reimbursement... be that credit voucher or a free month of prime.

    I've said before that prime is a great value product if you use all of the features (delivery/video/music etc), so to have a free month of that is decent compensation for me.

  • cafcfan1990
    cafcfan1990 Posts: 12,811
    Definitely Amazon. Massive focus on putting the customer first. It might be a cliche but for them they actually put it into practice. 
  • bobmunro
    bobmunro Posts: 20,843
    Brendan_O_Connell said:

    Timpson - at the start of Covid, the owner told all of the staff that their jobs were safe and they'd be paid a full salary throughout, no matter what. 

    They offer to dry clean your suit for free if you're unemployed and have a job interview.

    Every time I have used them for dry cleaning, shoe repairs or having a key cut they have been superb. 

    Friendly, reliable and polite.


    They are a fantastic company run by an inspirational owner in Sir John Timpson.
  • Macronate
    Macronate Posts: 12,892
    edited August 2020
    IPS Law.

    You can turn up armed with only a bunch of flowers and they’ll still let you in for a free half hour consultation, even if you arrive mob handed.
  • soapy_jones
    soapy_jones Posts: 21,353
    Rubber Nobs Cox and Strapons Inc.

    Excellent customer service, really pulled it out for me!
  • stonemuse
    stonemuse Posts: 34,004
    BA ... refunded all my numerous flight costs promptly and without quibbling 

  • Gary Poole
    Gary Poole Posts: 1,874
    The Sperm Bank - Where customers come first
  • SoundAsa£
    SoundAsa£ Posts: 22,480
    Brendan_O_Connell said:

    Timpson - at the start of Covid, the owner told all of the staff that their jobs were safe and they'd be paid a full salary throughout, no matter what. 

    They offer to dry clean your suit for free if you're unemployed and have a job interview.

    Every time I have used them for dry cleaning, shoe repairs or having a key cut they have been superb. 

    Friendly, reliable and polite.


    And fucking expensive!
  • SoundAsa£
    SoundAsa£ Posts: 22,480
    edited August 2020

    Everard Hiscox-Long Solicitors.
    They’re always looking to put in that bit extra when called upon.
  • muppetman
    muppetman Posts: 287
    Premier Autos in Blackfen. Great customer service. They delivered our car on the last day before the lockdown, an hour after the payment had been transferred. That saved Mrs Muppetman from having to get 2 buses to go and collect it.

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