Attention: Please take a moment to consider our terms and conditions before posting.
Fan advisor what does she do
Comments
-
We have a paid employee Dan Burke who is Supporter Liaison Officer, can somebody tell me how his role differs from that of Lucy Bishop.N01R4M said:Like some others on this thread, I am not on twitter, facebook, or similar platforms.
I have (twice) contacted the fan adviser by email to give my views when (via this forum) I found she was conducting a twitter poll, and received an acknowledgement each time. However, this is far from ideal.
My concern is that, if she is restricting her routine interaction with fans to those on twitter, she is cutting herself off from a section of fans - probably mainly older fans who have longer experience (as well as possibly being stuck in their ways!), and maybe different priorities.
I have some sympathy for her; she is doing this unpaid role in her spare time, and has probably decided that twitter encompasses the maximum return for her time. The just highlights the weakness of having a box-ticking approach to customer satisfaction, rather than a paid employee.
It is a requirement for each Club to appoint a Supporter Liaison Officer (SLO) and the creation of the role has helped to formalise fan engagement processes, to strategically assist in enhancing communication between Clubs and their supporters.
https://www.efl.com/supporters/information-and-guidance/supporter-liaison/5 -
Did you chase it up?danny777 said:Last August, after CAFC appeared in the list of 191 employers who failed to pay the minimum wage, I posted the following in the subsequent thread:--------------I hope the club publishes a statement on this as Coventry City have done.I'd like it to cover:1. Point out it happened under Duchatelet.2. What went wrong. The type of staff who were affected, and what work activities.3. A commitment that a system has been put in place to prevent it happening again.4. Ideally, a commitment to move towards paying the London Living Wage, and becoming accredited by the Living Wage Foundation.(For those that aren't aware, this government has tried to undermine the campaign for a living wage by rebranding the minimum wage as the "national living wage", so causing confusion. The real Living Wage is currently £10.85/hour in London and £9.50 elsewhere for all over 18s, compared with the national living wage of £8.91 for the over 23s.) The extra cost would be minimal for a club like ours, and would probably actually pay for itself in better staff morale and lower staff turnover. Some football clubs are already accredited.-------------------------------Henry Irving suggested that I email the Fan Advisor about it, which I did.I never heard anything back.
Possible it got lost / overlooked particularly if initially deluged with inappropriate / spurious emails etc. I also seem to recall someone saying she had been ill for a brief(?) time and may have been bad timing if it overlapped in some way.
Just offering possible explanations - remembering its a volunteer role of course.0 -
me too.Alcafc1 said:
I have in the past asked about a few issues with certain things got no responseCallumcafc said:Why don't you ask her on twitter?0 -
This forum is also a form of social media though3
-
Ditto. something to do with our age?iainment said:
Choice.Cafc43v3r said:
I'll ask you again, why is this message board service (not Charlton life but the host) any different to facebook or twitter?seth plum said:Doing everything by Twitter, either at the club, or in the world generally enriches the Vangard group, Morgan Stanley and others.
Twitter is not inclusive, it is a vehicle to enrich questionable forces relying on (if this isn’t too tautological) passive acceptance and participation.
I suppose it is OK for participants, but it feels to me like folk saying that because they drive a Mercedes then everybody else should drive one too.
For every Twitter conduit I think there should be about five others in parallel that are responded to with equal speed and thoroughness.
Better still I would love to see a Twitter alternative where profits are used for the common good, where each posting counts as a non fungicide token that benefits the person creating the post.
I write as somebody who has never had Facebook or Twitter or the like, and wouldn’t choose to do so.
There was nothing wrong with semaphore😃I don’t use twitter, Tik Tok, instagram, Facebook or any other unknown (to me) platforms.
I use WhatsApp for my cycling club and then a couple of forums (including this). So if the communication is on one of the aforesaid I’m out of the loop. Unless it’s mentioned on here or I get email or text about the club.
I suspect that although I’m in a minority in how I use social media it’s a significant minority. So the club and the fan advisor would be well advised to broaden it’s message dissemination.0 -
In all likelihood. 🤔KingKinsella said:
Ditto. something to do with our age?iainment said:
Choice.Cafc43v3r said:
I'll ask you again, why is this message board service (not Charlton life but the host) any different to facebook or twitter?seth plum said:Doing everything by Twitter, either at the club, or in the world generally enriches the Vangard group, Morgan Stanley and others.
Twitter is not inclusive, it is a vehicle to enrich questionable forces relying on (if this isn’t too tautological) passive acceptance and participation.
I suppose it is OK for participants, but it feels to me like folk saying that because they drive a Mercedes then everybody else should drive one too.
For every Twitter conduit I think there should be about five others in parallel that are responded to with equal speed and thoroughness.
Better still I would love to see a Twitter alternative where profits are used for the common good, where each posting counts as a non fungicide token that benefits the person creating the post.
I write as somebody who has never had Facebook or Twitter or the like, and wouldn’t choose to do so.
There was nothing wrong with semaphore😃I don’t use twitter, Tik Tok, instagram, Facebook or any other unknown (to me) platforms.
I use WhatsApp for my cycling club and then a couple of forums (including this). So if the communication is on one of the aforesaid I’m out of the loop. Unless it’s mentioned on here or I get email or text about the club.
I suspect that although I’m in a minority in how I use social media it’s a significant minority. So the club and the fan advisor would be well advised to broaden it’s message dissemination.0 -
It's a tricky one this. I think the idea of a fan advisor is a good idea in principle & I also think it would be a good idea if they were active on this forum.
I do think it's a thankless task though & we have to remember that it's voluntary. Certainly not a job I'd like to take on in my spare time!!4 -
The Supporter Liaison Officer is a paid position, The Fan Advisor is a voluntary position.Gravesend_Addick said:It's a tricky one this. I think the idea of a fan advisor/liason officer is a good idea in principle & I also think it would be a good idea if they were active on this forum.
I do think it's a thankless task though & we have to remember that it's voluntary. Certainly not a job I'd like to take on in my spare time!!2 -
1 - It's a free position, entirely voluntary, run in the spare time of the person concerned
2 - As a result of that, the person involved will use the platform that is simplest and most advantageous for mass reach. That platform, incontrovertibly, is Twitter.
3 - The club presumably has a paid marketing team, which will include social media management of the other club platforms - meaning that the 'Fan Advisor' is not the only route to contact the club or receive marketing/information about the club's activities
4 - FFS15 - Sponsored links:
-
OK. Thanks as I wasn't aware of that. I've amended my post accordingly.clive said:
The Supporter Liaison Officer is a paid position, The Fan Advisor is a voluntary position.Gravesend_Addick said:It's a tricky one this. I think the idea of a fan advisor/liason officer is a good idea in principle & I also think it would be a good idea if they were active on this forum.
I do think it's a thankless task though & we have to remember that it's voluntary. Certainly not a job I'd like to take on in my spare time!!
My point about the fan advisor role still stands
0 -
Under '3' ... does the Club's paid marketing team (Supporter Liaison Officer) also use Twitter?Leroy Ambrose said:1 - It's a free position, entirely voluntary, run in the spare time of the person concerned
2 - As a result of that, the person involved will use the platform that is simplest and most advantageous for mass reach. That platform, incontrovertibly, is Twitter.
3 - The club presumably has a paid marketing team, which will include social media management of the other club platforms - meaning that the 'Fan Advisor' is not the only route to contact the club or receive marketing/information about the club's activities
4 - FFS
You know what comes next.0 -
Six-a-bag-of-nuts said:
I don't do Twitter either, but you can always email her at fanadviser@cafc.co.ukseth plum said:Doing everything by Twitter, either at the club, or in the world generally enriches the Vangard group, Morgan Stanley and others.
Twitter is not inclusive, it is a vehicle to enrich questionable forces relying on (if this isn’t too tautological) passive acceptance and participation.
I suppose it is OK for participants, but it feels to me like folk saying that because they drive a Mercedes then everybody else should drive one too.
For every Twitter conduit I think there should be about five others in parallel that are responded to with equal speed and thoroughness.
Better still I would love to see a Twitter alternative where profits are used for the common good, where each posting counts as a non fungicide token that benefits the person creating the post.
I write as somebody who has never had Facebook or Twitter or the like, and wouldn’t choose to do so.
There was nothing wrong with semaphore😃
Email is a tool of the Illuminat. Seth's only interested in communicating with the fan advisor if she personally comes around his house with a good faith offering of a pot of hummus and a vegan sausage roll, but she must consent to be searched for a wire before she can come inside his house.
2 -
Yes. Would you like his twitter handle?Dave Rudd said:
Under '3' ... does the Club's paid marketing team (Supporter Liaison Officer) also use Twitter?Leroy Ambrose said:1 - It's a free position, entirely voluntary, run in the spare time of the person concerned
2 - As a result of that, the person involved will use the platform that is simplest and most advantageous for mass reach. That platform, incontrovertibly, is Twitter.
3 - The club presumably has a paid marketing team, which will include social media management of the other club platforms - meaning that the 'Fan Advisor' is not the only route to contact the club or receive marketing/information about the club's activities
4 - FFS
You know what comes next.0 -
I've contacted her in the past. There was nothing set up with the club for a disabled supporter to take their five year old daughter to a game, the free PA/Assistant ticket is only for helpers, although I'm in a wheelchair I don't need a helper 99% of the time. She assisted me with the club, so I could take her to a game, sit with me & my dad in our usual place in the NW quadrant. I should imagine she spends most of her time dealing with things like that. If you're asking has she spoke to TS or JJ & told them the footballs cr*p & fans aren't happy, then no I doubt it.Alcafc1 said:
It’s not rude I’m asking a genuine question.se9addick said:
Because it’s bloody rude. The insinuation in the (rhetorical, I’m sure) question is that she does nothing.JohnnyH2 said:
Its a fair question, how can this be described as shit?se9addick said:These fan engagement roles sound like a good idea, but they are utterly thankless tasks, shit like this proves why:Alcafc1 said:Does anyone actually know what she does and has she done anything?God bless anyone mad enough to sign up for one.The 33-year-old will help manage the club’s direct interaction with supporters, giving fans the opportunity to have their say.
That was on the official site when she was appointed I don’t believe she has done anything apart from have one interview with sandgaard about 6 months ago.4 -
If the fan adviser gets no financial benefit, why can't we have a small team of them so they can spread the load?5
-
That's not the point I was making. He spends multiple posts moaning about the evil of commercial social media providers then spends many hours using one.iainment said:
Choice.Cafc43v3r said:
I'll ask you again, why is this message board service (not Charlton life but the host) any different to facebook or twitter?seth plum said:Doing everything by Twitter, either at the club, or in the world generally enriches the Vangard group, Morgan Stanley and others.
Twitter is not inclusive, it is a vehicle to enrich questionable forces relying on (if this isn’t too tautological) passive acceptance and participation.
I suppose it is OK for participants, but it feels to me like folk saying that because they drive a Mercedes then everybody else should drive one too.
For every Twitter conduit I think there should be about five others in parallel that are responded to with equal speed and thoroughness.
Better still I would love to see a Twitter alternative where profits are used for the common good, where each posting counts as a non fungicide token that benefits the person creating the post.
I write as somebody who has never had Facebook or Twitter or the like, and wouldn’t choose to do so.
There was nothing wrong with semaphore😃I don’t use twitter, Tik Tok, instagram, Facebook or any other unknown (to me) platforms.
I use WhatsApp for my cycling club and then a couple of forums (including this). So if the communication is on one of the aforesaid I’m out of the loop. Unless it’s mentioned on here or I get email or text about the club.
I suspect that although I’m in a minority in how I use social media it’s a significant minority. So the club and the fan advisor would be well advised to broaden it’s message dissemination.
0 -
Because of who is profiting from it.Cafc43v3r said:
I'll ask you again, why is this message board service (not Charlton life but the host) any different to facebook or twitter?seth plum said:Doing everything by Twitter, either at the club, or in the world generally enriches the Vangard group, Morgan Stanley and others.
Twitter is not inclusive, it is a vehicle to enrich questionable forces relying on (if this isn’t too tautological) passive acceptance and participation.
I suppose it is OK for participants, but it feels to me like folk saying that because they drive a Mercedes then everybody else should drive one too.
For every Twitter conduit I think there should be about five others in parallel that are responded to with equal speed and thoroughness.
Better still I would love to see a Twitter alternative where profits are used for the common good, where each posting counts as a non fungicide token that benefits the person creating the post.
I write as somebody who has never had Facebook or Twitter or the like, and wouldn’t choose to do so.
There was nothing wrong with semaphore😃0 -
So who profits from the hosting of this site?seth plum said:
Because of who is profiting from it.Cafc43v3r said:
I'll ask you again, why is this message board service (not Charlton life but the host) any different to facebook or twitter?seth plum said:Doing everything by Twitter, either at the club, or in the world generally enriches the Vangard group, Morgan Stanley and others.
Twitter is not inclusive, it is a vehicle to enrich questionable forces relying on (if this isn’t too tautological) passive acceptance and participation.
I suppose it is OK for participants, but it feels to me like folk saying that because they drive a Mercedes then everybody else should drive one too.
For every Twitter conduit I think there should be about five others in parallel that are responded to with equal speed and thoroughness.
Better still I would love to see a Twitter alternative where profits are used for the common good, where each posting counts as a non fungicide token that benefits the person creating the post.
I write as somebody who has never had Facebook or Twitter or the like, and wouldn’t choose to do so.
There was nothing wrong with semaphore😃0 -
How are you posting on this forum? PC/phone?...and what brand/make? What operating system/systems? Whos your internet provider/phone network service?seth plum said:
Because of who is profiting from it.Cafc43v3r said:
I'll ask you again, why is this message board service (not Charlton life but the host) any different to facebook or twitter?seth plum said:Doing everything by Twitter, either at the club, or in the world generally enriches the Vangard group, Morgan Stanley and others.
Twitter is not inclusive, it is a vehicle to enrich questionable forces relying on (if this isn’t too tautological) passive acceptance and participation.
I suppose it is OK for participants, but it feels to me like folk saying that because they drive a Mercedes then everybody else should drive one too.
For every Twitter conduit I think there should be about five others in parallel that are responded to with equal speed and thoroughness.
Better still I would love to see a Twitter alternative where profits are used for the common good, where each posting counts as a non fungicide token that benefits the person creating the post.
I write as somebody who has never had Facebook or Twitter or the like, and wouldn’t choose to do so.
There was nothing wrong with semaphore😃1 - Sponsored links:
-
Dunno.Cafc43v3r said:
So who profits from the hosting of this site?seth plum said:
Because of who is profiting from it.Cafc43v3r said:
I'll ask you again, why is this message board service (not Charlton life but the host) any different to facebook or twitter?seth plum said:Doing everything by Twitter, either at the club, or in the world generally enriches the Vangard group, Morgan Stanley and others.
Twitter is not inclusive, it is a vehicle to enrich questionable forces relying on (if this isn’t too tautological) passive acceptance and participation.
I suppose it is OK for participants, but it feels to me like folk saying that because they drive a Mercedes then everybody else should drive one too.
For every Twitter conduit I think there should be about five others in parallel that are responded to with equal speed and thoroughness.
Better still I would love to see a Twitter alternative where profits are used for the common good, where each posting counts as a non fungicide token that benefits the person creating the post.
I write as somebody who has never had Facebook or Twitter or the like, and wouldn’t choose to do so.
There was nothing wrong with semaphore😃
I doubt if Morgan Stanley has shares in Charlton Life.0 -
I post by going on the internet.Draizetrain said:
How are you posting on this forum? PC/phone?...and what brand/make? What operating system/systems? Whos your internet provider/phone network service?seth plum said:
Because of who is profiting from it.Cafc43v3r said:
I'll ask you again, why is this message board service (not Charlton life but the host) any different to facebook or twitter?seth plum said:Doing everything by Twitter, either at the club, or in the world generally enriches the Vangard group, Morgan Stanley and others.
Twitter is not inclusive, it is a vehicle to enrich questionable forces relying on (if this isn’t too tautological) passive acceptance and participation.
I suppose it is OK for participants, but it feels to me like folk saying that because they drive a Mercedes then everybody else should drive one too.
For every Twitter conduit I think there should be about five others in parallel that are responded to with equal speed and thoroughness.
Better still I would love to see a Twitter alternative where profits are used for the common good, where each posting counts as a non fungicide token that benefits the person creating the post.
I write as somebody who has never had Facebook or Twitter or the like, and wouldn’t choose to do so.
There was nothing wrong with semaphore😃
It is Virgin.
0 -
seth plum said:
I post by going on the internet.Draizetrain said:
How are you posting on this forum? PC/phone?...and what brand/make? What operating system/systems? Whos your internet provider/phone network service?seth plum said:
Because of who is profiting from it.Cafc43v3r said:
I'll ask you again, why is this message board service (not Charlton life but the host) any different to facebook or twitter?seth plum said:Doing everything by Twitter, either at the club, or in the world generally enriches the Vangard group, Morgan Stanley and others.
Twitter is not inclusive, it is a vehicle to enrich questionable forces relying on (if this isn’t too tautological) passive acceptance and participation.
I suppose it is OK for participants, but it feels to me like folk saying that because they drive a Mercedes then everybody else should drive one too.
For every Twitter conduit I think there should be about five others in parallel that are responded to with equal speed and thoroughness.
Better still I would love to see a Twitter alternative where profits are used for the common good, where each posting counts as a non fungicide token that benefits the person creating the post.
I write as somebody who has never had Facebook or Twitter or the like, and wouldn’t choose to do so.
There was nothing wrong with semaphore😃
0 -
So you think this is all run out of AFKA's bedroom?seth plum said:
Dunno.Cafc43v3r said:
So who profits from the hosting of this site?seth plum said:
Because of who is profiting from it.Cafc43v3r said:
I'll ask you again, why is this message board service (not Charlton life but the host) any different to facebook or twitter?seth plum said:Doing everything by Twitter, either at the club, or in the world generally enriches the Vangard group, Morgan Stanley and others.
Twitter is not inclusive, it is a vehicle to enrich questionable forces relying on (if this isn’t too tautological) passive acceptance and participation.
I suppose it is OK for participants, but it feels to me like folk saying that because they drive a Mercedes then everybody else should drive one too.
For every Twitter conduit I think there should be about five others in parallel that are responded to with equal speed and thoroughness.
Better still I would love to see a Twitter alternative where profits are used for the common good, where each posting counts as a non fungicide token that benefits the person creating the post.
I write as somebody who has never had Facebook or Twitter or the like, and wouldn’t choose to do so.
There was nothing wrong with semaphore😃
I doubt if Morgan Stanley has shares in Charlton Life.
1 -
Is it run out of GCHQ?0
-
You could ask her what she’s doing via email.Alcafc1 said:
It’s not rude I’m asking a genuine question.se9addick said:
Because it’s bloody rude. The insinuation in the (rhetorical, I’m sure) question is that she does nothing.JohnnyH2 said:
Its a fair question, how can this be described as shit?se9addick said:These fan engagement roles sound like a good idea, but they are utterly thankless tasks, shit like this proves why:Alcafc1 said:Does anyone actually know what she does and has she done anything?God bless anyone mad enough to sign up for one.The 33-year-old will help manage the club’s direct interaction with supporters, giving fans the opportunity to have their say.
That was on the official site when she was appointed I don’t believe she has done anything apart from have one interview with sandgaard about 6 months ago.Perhaps if you have any suggestions about things you think she should be doing you could put them in the email.To be fair, it’s the easiest time ever to communicate with the club, isn’t it? We have the Supporters Trust, the fans representative, the Fans Forum, and Thomas is on Twitter and LinkedIn.Compare that to what it was like in the sixties snd seventies, and even later, when all your info about the club came from the newspapers.1 -
Don’t be silly, we all know Lookout runs this from his hammock.Cafc43v3r said:
So you think this is all run out of AFKA's bedroomseth plum said:
Dunno.Cafc43v3r said:
So who profits from the hosting of this site?seth plum said:
Because of who is profiting from it.Cafc43v3r said:
I'll ask you again, why is this message board service (not Charlton life but the host) any different to facebook or twitter?seth plum said:Doing everything by Twitter, either at the club, or in the world generally enriches the Vangard group, Morgan Stanley and others.
Twitter is not inclusive, it is a vehicle to enrich questionable forces relying on (if this isn’t too tautological) passive acceptance and participation.
I suppose it is OK for participants, but it feels to me like folk saying that because they drive a Mercedes then everybody else should drive one too.
For every Twitter conduit I think there should be about five others in parallel that are responded to with equal speed and thoroughness.
Better still I would love to see a Twitter alternative where profits are used for the common good, where each posting counts as a non fungicide token that benefits the person creating the post.
I write as somebody who has never had Facebook or Twitter or the like, and wouldn’t choose to do so.
There was nothing wrong with semaphore😃
I doubt if Morgan Stanley has shares in Charlton Life.5
