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Burton game tickets handling charge

WestStandPete WestStandPete
in General Charlton
I’ve just purchased a ticket for my grandson for the Burton match. A slight irritation for me is the so called handling charge of £2.50. I’d rather they advertise the price at £8.50 rather than £6.00. It’s not a lot of money I know, but just be up front with people so they know what the true cost is. It’s still good value in my opinion but I don’t like all the add ons you seem to have to work out these days. It smacks of bloody Ryan Air & Easy Jet! Call me old fashioned but I like one up front cost end of story. 
Signed Grumpy old git Bromley. 

Comments

  • letthegoodtimesrollletthegoodtimesroll
    edited April 23
    WestStandPete said:
    I’ve just purchased a ticket for my grandson for the Burton match. A slight irritation for me is the so called handling charge of £2.50. I’d rather they advertise the price at £8.50 rather than £6.00. It’s not a lot of money I know, but just be up front with people so they know what the true cost is. It’s still good value in my opinion but I don’t like all the add ons you seem to have to work out these days. It smacks of bloody Ryan Air & Easy Jet! Call me old fashioned but I like one up front cost end of story. 
    Signed Grumpy old git Bromley. 
    Given the spreadsheet model is probably designed for the expectation that the ground will usually only have 12-16k in it including comps, you would have thought they could have adjusted the number to a 20K plus crowd and realised with the extra revenue windfall for this match they could easily drop the tax on fans wanting to see a game at the Valley.
  • Peter_GPeter_G
    I agree with @WestStandPete . It does seem a bit of a cheek. What “handling” are they doing? The club encourage us to bring friends and family members with us, and I’ve done that on numerous occasions this season, paying £32 for adult tickets in the AC stand, which becomes £33.50 with the so called “handling” charge. No tickets are sent by post as I either print or download the tickets. So they haven’t “handled” anything.
  • Covered EndCovered End
    Well they can call it purchase fee if it would make anyone feel better.
    It doesn't matter what it's called.
    It was introduced to help recover the cost of the system installation under Meire.
  • LincsaddickLincsaddick
    Dean Saunders on Talk Sport (paraphrase) .. 'Foreign owners of English clubs are out to squeeze every penny they can from the fans'
    Not so different from every known capitalist enterprise ever then
  • Rufus is a dogs nameRufus is a dogs name
    I'm a ST holder but occasionally bring my daughter - as it won't let you buy a single child ticket online I have to ring up each time and purchase the ticket that way.

    For the Northampton game I was charged no booking fee and received the ticket via email. Did exactly the same again for the Burton game and there was a £2.50 booking fee which I queried to no avail...

  • killerandflashkillerandflash
    Lincsaddick said:
    Dean Saunders on Talk Sport (paraphrase) .. 'Foreign owners of English clubs are out to squeeze every penny they can from the fans'
    Not so different from every known capitalist enterprise ever then
    It's the players squeezing every penny they can from the fans AND owners surely?
  • Weegie AddickWeegie Addick
    I thought it was £1.50? Has it recently gone up? 
  • ElfsborgAddickElfsborgAddick
    Rufus is a dogs name said:
    I'm a ST holder but occasionally bring my daughter - as it won't let you buy a single child ticket online I have to ring up each time and purchase the ticket that way.

    For the Northampton game I was charged no booking fee and received the ticket via email. Did exactly the same again for the Burton game and there was a £2.50 booking fee which I queried to no avail...


    If the stewards were doing their job, then you would not have the inconvenience.  Crazy that you cannot buy a concession online.
  • southamptonaddicksouthamptonaddick
    I've bought three tickets and the booking fee was £1.50 the same as it has been for the rest of the season. 
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  • LincsaddickLincsaddick
    Covered End said:
    Lincsaddick said:
    Dean Saunders on Talk Sport (paraphrase) .. 'Foreign owners of English clubs are out to squeeze every penny they can from the fans'
    Not so different from every known capitalist enterprise ever then
    Well yes but in return they put in £14M between them in the latest accounts to cover the losses.
    it's called speculation towards accumulation 
  • FerrymanFerryman
    I had to move across from block F in the Curbs stand to the more expensive block E to fit in a guest against Northampton. I didn't get charged for the upgrade on my ticket or the £1.50 booking fee for my guest. 
  • stoneroses19stoneroses19
    Weegie Addick said:
    I thought it was £1.50? Has it recently gone up? 
    No, it's still £1.50 
  • OhMyGoddenOhMyGodden
    Ferryman said:
    I had to move across from block F in the Curbs stand to the more expensive block E to fit in a guest against Northampton. I didn't get charged for the upgrade on my ticket or the £1.50 booking fee for my guest. 
    I tried to move from West lower block A to block F and they wanted to charge me a fee, so they put me in Block H which is closed to online ticket sales. More room around me.
  • robroyrobroy
    I guess its got potential to be a bumper gate so they want to milk it, sets the precedence for the play off matches if we end up there. 
  • stoneroses19stoneroses19
    It's more surprising when buying tickets for something and it doesn't have an added handling/booking fee. 

    Adding it to the original ticket price as suggested doesn't make sense, as it depends on how many tickets you're purchasing. One ticket and you'd pay an extra £1.50 for that seat, but buy three tickets at same time, and the seat would only be 50p more. 
  • cantersaddickcantersaddick
    stoneroses19 said:
    It's more surprising when buying tickets for something and it doesn't have an added handling/booking fee. 

    Adding it to the original ticket price as suggested doesn't make sense, as it depends on how many tickets you're purchasing. One ticket and you'd pay an extra £1.50 for that seat, but buy three tickets at same time, and the seat would only be 50p more. 
    Penalising people with no friends. Tough enough for them as it is.
  • Eric10Eric10
    It's £1.50 for a website booking and £2.50 for a phone booking. There's no fee for buying a ticket from the ticket office.

    I have been told that this is the fault of the company that handles their booking system. Apparently the club is under contract with them for several years and they can't get out of it.
  • WestStandPete WestStandPete
    If it’s still £1.50 then they have put up the fee for the Burton game as I was charged £2.50. 
  • Covered EndCovered End
    ElfsborgAddick said:
    Rufus is a dogs name said:
    I'm a ST holder but occasionally bring my daughter - as it won't let you buy a single child ticket online I have to ring up each time and purchase the ticket that way.

    For the Northampton game I was charged no booking fee and received the ticket via email. Did exactly the same again for the Burton game and there was a £2.50 booking fee which I queried to no avail...


    If the stewards were doing their job, then you would not have the inconvenience.  Crazy that you cannot buy a concession online.
    Eh?
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  • Covered EndCovered End
    WestStandPete said:
    If it’s still £1.50 then they have put up the fee for the Burton game as I was charged £2.50. 
    £1.50 on line & £2.50 on phone according to Eric10.
  • Covered EndCovered End
    edited April 23
    I'm not happy with the charges, so please don't take it that I am.
    However -
    I bought some tickets from Ticketmaster yesterday
    Tickets              £140
    Service Fee        £14
    Transaction Fee £2.50

    I bought some today
    Tickets              £90
    Booking Fee      £14.20
    Facility Fee        £6
    Transcation Fee £2.50

    6 tickets and £39.20 in charges.
  • matt88matt88
    Eric10 said:
    It's £1.50 for a website booking and £2.50 for a phone booking. There's no fee for buying a ticket from the ticket office.

    I have been told that this is the fault of the company that handles their booking system. Apparently the club is under contract with them for several years and they can't get out of it.
    Isn’t this system a legacy from the Katrien days? I’m sure I read something previously that the reason we have to pay booking fees is because Meire and chums screwed up the contract.
  • killerandflashkillerandflash
    If I'm having the ticket posted to me, £1.50 isn't unreasonable considering the price of postage these days. 

    A bit odd that the fee isn't waived for e-tickets. 
  • YTS1978YTS1978
    edited April 24
    They usually apply a handling fee of £2 when I get my 10yr old a ticket. However, I called up a couple of weeks ago to get two kids tickets for burton and the fella only charged me the ticket price. £12 for the pair. Maybe it depends who you get on the phone!

    Edit. I kinda get charging a small fee if you're speaking to a human being at the ticket office. They need to pay the wages afterall. What annoys me is that I've booked a print at home ticket online before and still been charged a fee, even after doing all the work for them lol 
  • Rufus is a dogs nameRufus is a dogs name
    Yeah it's completely different every time. Last week I paid £1 for a child ticket, no fee delivered via email. For the Burton game I bought exactly the same seat (child ticket, delivered via email) and got charged £6+£2.50 so seems they just make it up as they go along. 

    £2.50 to deliver a child ticket via email is a piss take, especially when the system won't let me do it online so I have no choice but to call the ticket office.
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