Play - Off Ticket information 24-25 (Home seats SOLD OUT)

fenlandaddick said:

3 games, my level of excitement is really quite high. If we prevail the scenes will be ridiculous. COYR

Too right. We missed the Doncaster home tie . This time we are going to both games and can't wait. COYRS 

Didn’t some people have issues logging in on Monday morning pre 11am? I assume this was in part down to the queue getting ready, wonder if you’re having that issue @JiMMy 85 

I'll start by saying I was lucky / early enough to get tickets as a non-season ticket holder (I have been a season ticket holder in the past but cant commit to all of the games anymore so come when I can).

I am curious for views as to how people feel about the ticket allocation here.  Based on how the ticketing works, if you are a family/group of four with season tickets, you would have been able to purchase four tickets each in the first wave, then an extra two tickets each when on general sale, so 24 tickets overal.  Do many season ticket holders buy up their full potential allocation?  Do season ticket holders think this large potential allocation is fair?  

I guess if the ticket office weren't expecting the demand then this way of allocation is probably a good way of filling the stadium, but I wonder how many geniune fans have missed out due to people buying for friends who aren't Charltion fans.  

As I said at the start, I have tickets so don't have a strong view either way but interested in (balanced) views from the fanbase (that could change if we get to Wembley and I cant go though!).

(Apologies if this has been covered in the previous 35 pages...!)

twiggyaddick said:

carly burn said:

I couldn't make the Doncaster playoff at the Valley but the 98 one lives long in the memory.
The atmosphere around the place prior, during and after was like nothing I'd experienced at the Valley before.
Here's hoping!

The 98 semi against Ipswich always sticks with me. It felt like the east stand was shaking when Newton scored, I honesty think for loud moments at the valley, that was the loudest I can ever recall.

Ipswich was max volume, Doncaster was max limbs!

jose said:

Logging in to buy a ticket is made impossible because the advert for season tickets continually washes buying a match ticket away from the tablet screen.

It's another website riddle you have to solve to buy tickets. There's a well hidden cross on it somewhere, once you find that you can close the advert and proceed on to Level 2.

There are a dozen seats at the front of WSK block showing at present for sale 

Redrobo said:

I think they thought the system was robust enough to take the demand.
Experience has taught me to expect it to go wrong - and to tell people that so you manage expectations.
I have trained groups to set up things like new computers. You can tell people not to press anything until told to do so - but they will because they know better because it worked when setting up their own computer. It will then go wrong.
That experience tells me that the instructions you give out have to be clear and exact step by step. Preferably with screen prints for each step.
I would not expect all to follow them until it all goes wrong for them. At least they have instructions to fall back on.
If they had better guidance most issues would not have occurred and the demand on the telephone and email from those with issues would not have been so great.
I would have also split help issues so it was either phone or email so priority issues are resolved quickly.

When things did go wrong, why were updates not put on the website quicker? How many emails were sent in and replied too to say that ticket emails would be delayed before the official note was sent out for instance?
Charlton Life offered more support than the website. That is not what should happen.

TBH Charlton Life offers more support on all Charlton Athletic and on most life issues than most official sources on nearly everything so this should not come as a surprise.

I posted this on the Spares thread, but repeating here in case it helps anyone today.

Set aside enough time, with no distractions, to get the job done today. At least an hour - just clear that time in case you need it. Be prepared to wait. Be prepared to get annoyed if that's what you do, fill your boots. Just don't give up if you get frustrated - that's guaranteed not to secure a ticket. If you want tickets together but can't, cut your losses and secure something sensible. If you get the tickets you want within a few minutes - the norm in usual circumstances - treat it as bonus.

If you run into issues getting the right ticket category - e.g. having to prove age / e.g. you can't assign a ticket to someone else - just buy an adult ticket / buy it in your name. You'll have a week to call the ticket office to iron out any price changes or who the ticket is assigned to. The main thing is get yourself tickets - details can be sorted out later.

Understand that SOLD OUT doesn't mean sold out, as uncompleted baskets will empty, keep refreshing the page. Don't dally when something comes up. This morning they're occasionally coming up already. Anyone with perseverance, and the time to persevere (which won't be everyone), should not be missing out on a ticket - stick with it!

It’s a shame the website doesn’t have the option to release season ticket seats which wont be used for the game. Could save people having to wait another 48 hours when those seats won’t be bought regardless.

SouthWest_Addicks said:

It’s a shame the website doesn’t have the option to release season ticket seats which wont be used for the game. Could save people having to wait another 48 hours when those seats won’t be bought regardless.

The club don't know what seats those are though, especially as people are ringing up to swap them over

fenaddick said:

SouthWest_Addicks said:

It’s a shame the website doesn’t have the option to release season ticket seats which wont be used for the game. Could save people having to wait another 48 hours when those seats won’t be bought regardless.

The club don't know what seats those are though, especially as people are ringing up to swap them over

the club wouldn’t need to as it would be the owner of the seats who would click the button on their own login to release them.

Feel for the ticket office staff. Huge amount of extra admin for them. 

Should never have been put on general sale whilst season ticket seats were still reserved. Give season ticket holders a day or 2 longer in the first place and then put any unbooked ST seats on general sale with the rest of the stadium. 

fenaddick said:

Season Tickets Now Held until Friday at 10:59

https://www.charltonafc.com/news/home-play-tickets-general-sale-set-friday

I would take this as a sign there'll be non-season-ticket seats drip-feeding onto the sales page across the next few days - as season ticket holders reassign themselves to their actual season ticket seats, via the ticket office, or under their own steam. Personally I wouldn't wait until Friday - keep an eye on the ticket page, especially during ticket office opening hours when there's a greater likelihood of non-season-ticket seats dropping. I may be wrong but this appears to have been the pattern over the last few days.

valleynick66 said:

Can only mean lots of calls from ST holders to swap seats. 

Weird that, nobody saw this coming