But why is there such a delay to put the 1400 on sale? if we have been allocated the tickets then sell them. It’s unfair to leave supporters dangling on whether they will or won’t get a ticket especially when travel and other arrangements need to be made to attend the match.
Just realised…we are football supporters and deserve to be fucked around.🥸
Fair question and post all of this there needs to be a grown up conversation with the club, trust and fans reps as to how to address a number of the failings throughout this and the semis
its been too stressful, the news delayed and too often fellow fans on here doing a sterling job of helping out others - it’s good we have a strong sense of community in that respect but in terms of growth, for the club it lets them down.
they have, I’m sure, the staff worked tirelessly behind the curtains, but how much of their effort is because of poor processes.
There have been levels of demand quite unlike before and for that, getting more allocation and generally getting tickets out so people can relax and not panic is much needed next time
Slightly unfair to call out "a number of failings" then finishing with "levels of demand quite unlike before".
The club can't foresee everything and be ready with a plan a/b/c/d just in case anything may or may not happen.
Personally, think we can look back and say the club did well with the final on chosen phases, the online booking process etc.
Understandably, there's frustration from the hundreds (thousands?) that haven't yet got tickets, but again that returns us to the levels of demand that has arisen since the tickets went on sale at the weekend.
I think the comms have been poor, particularly over the initial weekend. The process has also highlighted shortcomings in the ticketing system. It’s not good enough that people could choose seats and then be unable to purchase them with multiple cards, or that fans were turned away at the turnstiles because the club had reissued their tickets by mistake and they then had to satisfy the ticket office to get in.
All these things are compatible with the staff going above and beyond, and most fans getting what they wanted. It’s inevitable that stress tests will expose issues, but equally important not to gloss over them because they only affected a minority in the end.
In 98 I am pretty sure we shared the toilets with Sunderland fans where we were close together !
There was probably about 100 Sunderland fans Sitting together in the middle of the Charlton at the 98 play off. Charlton fans took it into their own hands to get them removed and didn’t wait for the stewards.
I can’t believe how shoddy this ticketing process is . This isn’t the first time one team will have 30k ish and the other team can potentially sell 50k ish . Surely there’s a process they go through and as one team nears the last 5k of tickets they have(time dependent as in how near to kick off they get to these numbers) they then request more , if available , they then get released and the whole process should be reasonably smooth and it keeps the tickets available and stops panic/attempting to buy in the other end . segregation will be in place in each tier and it’s just a process of see where sales of seats are late on and after Saturdays Match move the barriers/netting/door closures etc along to accommodate the next fixture it’s not rocket science , are there just fuckwits everywhere in this world or am I missing something that’s making this whole process so difficult/farcical. Also with print at home/show on phone , why have they not gone out immediately, it’s not like those tickets where the QR code or whatever the fuck it is keeps changing . Bang the fuckers out with the email confirmation because they will surely have been allocated a seat and make the whole process less stressful for Joe Public .
The voice of reason speaks.
Completely agree with all of this. They WILL have a process and this wont be the first time this situation has arisen. The silence and apparent confusion is really odd.
And the e-ticket thing, surely that's done automatically? Or are they seriously expecting us to believe that someone has to go through the list and attach the tickets to an email and send that email individually? (If that's is the case, WHY?!)
Unfortunately the entire ticketing and organisation process is not nearly as easy as most people think or would hope. I have been organising events in stadiums / arenas (organised 8 at Wembley Stadium) for nearly 15 years (music concerts, mostly) and the ticketing process is an absolute minefield and a thankless task for any ticketing team, no matter how many times it has been done!
Tickets allocations are beyond simply moving more to one team or the other. There are huge amounts of safety, crowd management, licensing and general logistical factors to consider, as well as multiple levels of stakeholders to approve all the changing plans. So although it looks as though things are unclear and moving at a glacial pace, I would be very confident that Wembley and the clubs ticketing teams are busting their balls to do the right thing by all fans.
After Euro 2020, organisers simply won't take any chances on their licence, so every block reallocation will be vetted and scrutinised to make sure they are doing the safest thing, as well as maximising income where possible...
The interesting thing I find with any big event, whether that is play-off finals, concerts, Glastonbury tickets (prime example) are that ticket purchasing is such an emotional and individual thing. Everyone wants to be at the big moments, everyone wants to be able to tell their mates they've bagged them all seat together - so emotions are high at the risk of not being part of that moment. Which is totally understandable!
However, what we have to keep in mind is that they are dealing with 3 big finals in the same weekend + all of the summers concerts following the football. So just this coming weekend alone, they are dealing with over 250,000 potential tickets and all of the separate plans, procedures and stakeholders associated with that!
I think at this stage, if you've got tickets and a confirmation from CAFC to confirm the purchase, you are on for an absolute winner and looking forward to a big game on Sunday.
So Orient have started to release North side Level 5 seats, so lets see how well they sell those in the coming hours, there are a LOT of seats in the top deck
I understand it's a wembley game & appreciate not everyone in attendance will be a 'proper 'fan, but the volume of tickets & the speed in which they've sold shows the fan base is still there & the potential for the club is still huge.
I think there's a real feel good factor around the club at the moment & the future looks bright, regardless of Sunday's result!!
I think most medium sized London football clubs could sell 40,000 tickets for a one off, promotion decider at Wembley tbf.
Same as I think every London based club could get 35-40,000 most weeks in the PL, if given the stadium to do so, including Barnet and Bromley. As that is the nature of English football these days.
Which means I do agree with you, there is great potential. But in the Championship you have a fair few clubs that average 25-40,000 on a regular basis. So until that happens, you need owners that step up.
Bromley and Barnet, come on, that's taking it a bit too far.
I honestly don’t think it is.
Plonk Bromley in the Premier League and give them a 40,000 stadium and they will sell it out most weeks. That is where English football is at these days. In fact, the very fact they have no league history & therefore rivarlary baggage, means they’d sell it out even easier. Lots of football tourists would go, local ones & foreign ones.
Charlton has lots of potential. But so does any club playing inside the M25 in this modern era. Difference is, Charlton at least has a much better foundation already in place than Bromley. But that doesn’t diminish the point that if a eccentric billionaire built a 40,000 capacity stadium at Earls Court, founded a club called Earls Court Rovers and bribed the PL for a place in PL ala Arsenal style in 1919, then they could get crowds of 30-40,000 depending on fixture. It wouldn’t be the most partisan ground in the country, but it would be full.
There’s an ‘if’ doing quite a lot of heavy lifting in that post.
Not really.
Because the point is, there are easily enough foreign vistitors and floating football fans living in and around London to make an American style franchise football club a reality these days. Most PL clubs are reducing season ticket holders so that they can cash in on football tourists (UK & foreign based ones).
I am not literally talking about Bromley or even Earls Court Rovers (😂) specifically. I am making a point about modern football crowds.
I'll talk about Bromley, you brought them up. Unless you are taking the p*** now you're very wrong. I can go back to the mid 90's and they were getting less than 500. I'll not make any further comment, I have bitten.
I think you’ve missed my point. Perhaps that is my fault.
I am not talking any clubs. I am talking about supply & demand. A simpler way of looking at it is… Wembley stadium acquire a franchise for a spot in the PL. To watch Wembley FC in the PL all you do is turn up or buy online a ticket anywhere in the stadium. There is no segregation. No season tickets. The prices range from £25 to £100. Every match would attract 30,000 plus. Big games v Liverpool etc 80,000 plus.
NB: I am not talking about how many Bromley or Barnet would take to a Wembley final either!! My point on that, is every senior, medium sized London side could take 40,000+ to a Wembley final imo. Which tbf has been proved time and again.
All this hypothetical chit-chat is getting a bit boring now and really doesn't add anything to the thread.
Sorry. You're right. To be fair to me, I only wanted to make the point once... but comprehension skills are an issue these days and I have had to try and clarify the point several times. However, a good friend (a barrister) once said that debating with idiots is only worthwhile if you are getting paid for it. I will now shut up.
If I have a criticism, it's that the initial "headline" allocation by Wembley and the EFL for both sides was the same, at just under 37k, when it was obvious that the level of support for the 2 clubs wasn't anywhere near equal.
Giving us 44k and Orient 30k would be have been more realistic, and I think most Orient fans would have accepted the disparity.
Orient now has seats in Block 501 on sale, so it looks like they're selling the western seats in the northern side of the eastern half first, then going round.
Presumably our extra seats are from blocks 526 and going east of this.
Them selling from 501 is promising - I'd have been concerned had it been from 526.
In 98 I am pretty sure we shared the toilets with Sunderland fans where we were close together !
In the 98 final there where about about 500 Sunderland fans in the Charlton end all grouped together plus others in singles and doubles. The Charlton fans around this group complained. By the last Wembley final it seemed more 50/50 with the wearsiders and I didn't notice any in our end.
This final sounds like there could be a 60% - 40% in CAFC favour and we all know that there is a tenuous link with many that are mates of Charlton fans or family who only show up for Finals or semi finals but will be counted as Charlton fans on the day.
Even many Charlton season ticket holders went missing until January and the up turn in results.
I can’t believe how shoddy this ticketing process is . This isn’t the first time one team will have 30k ish and the other team can potentially sell 50k ish . Surely there’s a process they go through and as one team nears the last 5k of tickets they have(time dependent as in how near to kick off they get to these numbers) they then request more , if available , they then get released and the whole process should be reasonably smooth and it keeps the tickets available and stops panic/attempting to buy in the other end . segregation will be in place in each tier and it’s just a process of see where sales of seats are late on and after Saturdays Match move the barriers/netting/door closures etc along to accommodate the next fixture it’s not rocket science , are there just fuckwits everywhere in this world or am I missing something that’s making this whole process so difficult/farcical. Also with print at home/show on phone , why have they not gone out immediately, it’s not like those tickets where the QR code or whatever the fuck it is keeps changing . Bang the fuckers out with the email confirmation because they will surely have been allocated a seat and make the whole process less stressful for Joe Public .
The voice of reason speaks.
Completely agree with all of this. They WILL have a process and this wont be the first time this situation has arisen. The silence and apparent confusion is really odd.
And the e-ticket thing, surely that's done automatically? Or are they seriously expecting us to believe that someone has to go through the list and attach the tickets to an email and send that email individually? (If that's is the case, WHY?!)
Unfortunately the entire ticketing and organisation process is not nearly as easy as most people think or would hope. I have been organising events in stadiums / arenas (organised 8 at Wembley Stadium) for nearly 15 years (music concerts, mostly) and the ticketing process is an absolute minefield and a thankless task for any ticketing team, no matter how many times it has been done!
Tickets allocations are beyond simply moving more to one team or the other. There are huge amounts of safety, crowd management, licensing and general logistical factors to consider, as well as multiple levels of stakeholders to approve all the changing plans. So although it looks as though things are unclear and moving at a glacial pace, I would be very confident that Wembley and the clubs ticketing teams are busting their balls to do the right thing by all fans.
After Euro 2020, organisers simply won't take any chances on their licence, so every block reallocation will be vetted and scrutinised to make sure they are doing the safest thing, as well as maximising income where possible...
The interesting thing I find with any big event, whether that is play-off finals, concerts, Glastonbury tickets (prime example) are that ticket purchasing is such an emotional and individual thing. Everyone wants to be at the big moments, everyone wants to be able to tell their mates they've bagged them all seat together - so emotions are high at the risk of not being part of that moment. Which is totally understandable!
However, what we have to keep in mind is that they are dealing with 3 big finals in the same weekend + all of the summers concerts following the football. So just this coming weekend alone, they are dealing with over 250,000 potential tickets and all of the separate plans, procedures and stakeholders associated with that!
I think at this stage, if you've got tickets and a confirmation from CAFC to confirm the purchase, you are on for an absolute winner and looking forward to a big game on Sunday.
Whilst I accept that there is quite a bit of work that goes on in the background that the vast majority would not understand, it's not as if these games have 'come out of the blue' ?And surely there wouldn't be previous examples from which Wembley could manage the process of changing the allocations. I am sure other events could and should be placed on hold if Wembley cannot handle the volume.
Ultimately, Wembley and the clubs have a duty of service to its customers, whether they are concert goers or those pesky football fans !
I can’t believe how shoddy this ticketing process is . This isn’t the first time one team will have 30k ish and the other team can potentially sell 50k ish . Surely there’s a process they go through and as one team nears the last 5k of tickets they have(time dependent as in how near to kick off they get to these numbers) they then request more , if available , they then get released and the whole process should be reasonably smooth and it keeps the tickets available and stops panic/attempting to buy in the other end . segregation will be in place in each tier and it’s just a process of see where sales of seats are late on and after Saturdays Match move the barriers/netting/door closures etc along to accommodate the next fixture it’s not rocket science , are there just fuckwits everywhere in this world or am I missing something that’s making this whole process so difficult/farcical. Also with print at home/show on phone , why have they not gone out immediately, it’s not like those tickets where the QR code or whatever the fuck it is keeps changing . Bang the fuckers out with the email confirmation because they will surely have been allocated a seat and make the whole process less stressful for Joe Public .
The voice of reason speaks.
Completely agree with all of this. They WILL have a process and this wont be the first time this situation has arisen. The silence and apparent confusion is really odd.
And the e-ticket thing, surely that's done automatically? Or are they seriously expecting us to believe that someone has to go through the list and attach the tickets to an email and send that email individually? (If that's is the case, WHY?!)
Unfortunately the entire ticketing and organisation process is not nearly as easy as most people think or would hope. I have been organising events in stadiums / arenas (organised 8 at Wembley Stadium) for nearly 15 years (music concerts, mostly) and the ticketing process is an absolute minefield and a thankless task for any ticketing team, no matter how many times it has been done!
Tickets allocations are beyond simply moving more to one team or the other. There are huge amounts of safety, crowd management, licensing and general logistical factors to consider, as well as multiple levels of stakeholders to approve all the changing plans. So although it looks as though things are unclear and moving at a glacial pace, I would be very confident that Wembley and the clubs ticketing teams are busting their balls to do the right thing by all fans.
After Euro 2020, organisers simply won't take any chances on their licence, so every block reallocation will be vetted and scrutinised to make sure they are doing the safest thing, as well as maximising income where possible...
The interesting thing I find with any big event, whether that is play-off finals, concerts, Glastonbury tickets (prime example) are that ticket purchasing is such an emotional and individual thing. Everyone wants to be at the big moments, everyone wants to be able to tell their mates they've bagged them all seat together - so emotions are high at the risk of not being part of that moment. Which is totally understandable!
However, what we have to keep in mind is that they are dealing with 3 big finals in the same weekend + all of the summers concerts following the football. So just this coming weekend alone, they are dealing with over 250,000 potential tickets and all of the separate plans, procedures and stakeholders associated with that!
I think at this stage, if you've got tickets and a confirmation from CAFC to confirm the purchase, you are on for an absolute winner and looking forward to a big game on Sunday.
Oh I don't doubt it's complicated and I don't doubt there's lots to consider - both at Wembley and the Clubs.
But people are paying good money and very tidy profits are being made, so a level of scrutiny (and service) is expected, if not demanded. That's before you add in the "emotion" factor, which I agree will amplify things.
And you know what, what I and my team do at work can be complicated with lots to consider - but that is literally our job. If I found out anyone in my team was moaning about being a bit busier than usual at a well known and predictable time then I would remind them that the alternative - of not being busy at all - means they're less likely to have a job in the future.
And as for this apparent blaming of a 1 minute change in kick off time as the reason for no tickets being issued yet is simply bizarre!
I have 2 spare Wembley tickets for Sunday in block 234 - price category 3. Not sure how the process works for selling them on but I’m only looking for face value which is £62 including the booking fee
I have 2 spare Wembley tickets for Sunday in block 234 - price category 3. Not sure how the process works for selling them on but I’m only looking for face value which is £62 including the booking fee
"Face value" doesn't include a booking fee.
I think it's great when fans can offload tickets they find they don't need to other fans. But I don't think anyone should be passing on a "booking fee". If someone buys four tickets and ends up not needing two of them, they really ought to pass on a couple at "face value" and stump up the booking fee themselves. It's just that, I think a ticket with £30 printed on it shouldn't be sold to someone else at more than £30.
I've been hitting refresh on the ticket site all morning. Managed to get 4 tickets in block 528, 2 next to each other and the other 2 singles but very close by. I needed to do it using 2 devices!
Not sure how they become available if returns are not allowed.
I've been in meetings all morning and pretending to listen- better get on with some work now
I have 2 spare Wembley tickets for Sunday in block 234 - price category 3. Not sure how the process works for selling them on but I’m only looking for face value which is £62 including the booking fee
"Face value" doesn't include a booking fee.
I think it's great when fans can offload tickets they find they don't need to other fans. But I don't think anyone should be passing on a "booking fee". If someone buys four tickets and ends up not needing two of them, they really ought to pass on a couple at "face value" and stump up the booking fee themselves. It's just that, I think a ticket with £30 printed on it shouldn't be sold to someone else at more than £30.
Considering it's sold out, I doubt someone who needs these will be quibbling about a few £
Comments
enough that people could choose seats and then be unable to purchase them with multiple cards, or that fans were turned away at the turnstiles because the club had reissued their tickets by mistake and they then had to satisfy the ticket office to get in.
All these things are compatible with the staff going above and beyond, and most fans getting what they wanted. It’s inevitable that stress tests will expose issues, but equally important not to gloss over them because they only affected a minority in the end.
Extra time for Nathan to stick his band-aids on?
I have been organising events in stadiums / arenas (organised 8 at Wembley Stadium) for nearly 15 years (music concerts, mostly) and the ticketing process is an absolute minefield and a thankless task for any ticketing team, no matter how many times it has been done!
Tickets allocations are beyond simply moving more to one team or the other. There are huge amounts of safety, crowd management, licensing and general logistical factors to consider, as well as multiple levels of stakeholders to approve all the changing plans. So although it looks as though things are unclear and moving at a glacial pace, I would be very confident that Wembley and the clubs ticketing teams are busting their balls to do the right thing by all fans.
After Euro 2020, organisers simply won't take any chances on their licence, so every block reallocation will be vetted and scrutinised to make sure they are doing the safest thing, as well as maximising income where possible...
The interesting thing I find with any big event, whether that is play-off finals, concerts, Glastonbury tickets (prime example) are that ticket purchasing is such an emotional and individual thing. Everyone wants to be at the big moments, everyone wants to be able to tell their mates they've bagged them all seat together - so emotions are high at the risk of not being part of that moment. Which is totally understandable!
However, what we have to keep in mind is that they are dealing with 3 big finals in the same weekend + all of the summers concerts following the football. So just this coming weekend alone, they are dealing with over 250,000 potential tickets and all of the separate plans, procedures and stakeholders associated with that!
I think at this stage, if you've got tickets and a confirmation from CAFC to confirm the purchase, you are on for an absolute winner and looking forward to a big game on Sunday.
https://seatpick.com/league-one-play-off-final-2025-tickets/event/362990?quantity=2
If anyone wants to take a big risk.
Giving us 44k and Orient 30k would be have been more realistic, and I think most Orient fans would have accepted the disparity.
In the 98 final there where about about 500 Sunderland fans in the Charlton end all grouped together plus others in singles and doubles. The Charlton fans around this group complained.
By the last Wembley final it seemed more 50/50 with the wearsiders and I didn't notice any in our end.
This final sounds like there could be a 60% - 40% in CAFC favour and we all know that there is a tenuous link with many that are mates of Charlton fans or family who only show up for Finals or semi finals but will be counted as Charlton fans on the day.
Even many Charlton season ticket holders went missing until January and the up turn in results.
Ultimately, Wembley and the clubs have a duty of service to its customers, whether they are concert goers or those pesky football fans !
But people are paying good money and very tidy profits are being made, so a level of scrutiny (and service) is expected, if not demanded. That's before you add in the "emotion" factor, which I agree will amplify things.
And you know what, what I and my team do at work can be complicated with lots to consider - but that is literally our job. If I found out anyone in my team was moaning about being a bit busier than usual at a well known and predictable time then I would remind them that the alternative - of not being busy at all - means they're less likely to have a job in the future.
And as for this apparent blaming of a 1 minute change in kick off time as the reason for no tickets being issued yet is simply bizarre!
Will our drums be coming or is this something that didn’t happen for us in 2019 so being skipped this time?
I think it's great when fans can offload tickets they find they don't need to other fans. But I don't think anyone should be passing on a "booking fee". If someone buys four tickets and ends up not needing two of them, they really ought to pass on a couple at "face value" and stump up the booking fee themselves. It's just that, I think a ticket with £30 printed on it shouldn't be sold to someone else at more than £30.
Not sure how they become available if returns are not allowed.
I've been in meetings all morning and pretending to listen- better get on with some work now